Arnold Palmer Hospital hired an external consultant to conduct a process analysis in order to improve efficiency and operations. The consultant mapped out and charted the hospital's processes to identify areas for improvement. This included flowcharting processes, examining service levels, quality, cleanliness and facility layout. The goal was to speed up processes and enable continuous improvement through analyzing risks, controls and gaining staff perspectives to make processes run more efficiently.
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Arnold Palmer Hospital hired an external consultant to conduct a process analysis in order to improve efficiency and operations. The consultant mapped out and charted the hospital's processes to identify areas for improvement. This included flowcharting processes, examining service levels, quality, cleanliness and facility layout. The goal was to speed up processes and enable continuous improvement through analyzing risks, controls and gaining staff perspectives to make processes run more efficiently.
Arnold Palmer Hospital hired an external consultant to conduct a process analysis in order to improve efficiency and operations. The consultant mapped out and charted the hospital's processes to identify areas for improvement. This included flowcharting processes, examining service levels, quality, cleanliness and facility layout. The goal was to speed up processes and enable continuous improvement through analyzing risks, controls and gaining staff perspectives to make processes run more efficiently.
Copyright:
Attribution Non-Commercial (BY-NC)
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Download as PPTX, PDF, TXT or read online from Scribd
Arnold Palmer Hospital hired an external consultant to conduct a process analysis in order to improve efficiency and operations. The consultant mapped out and charted the hospital's processes to identify areas for improvement. This included flowcharting processes, examining service levels, quality, cleanliness and facility layout. The goal was to speed up processes and enable continuous improvement through analyzing risks, controls and gaining staff perspectives to make processes run more efficiently.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
Flow of Discussion Company Background The Need for Process Analysis What Did APH Do? Process Analysis
Company Background: Arnold Palmer Hospital
Operational since September 10, 1989 158-bed pediatrics hospital facility in Orlando, Florida
One of Americas best childrens hospitals One of the most trusted names in childrens healthcare nationwide Fosters a cheerful, comforting environment to minimize stress and generate smiles Aims to deliver 100% patient satisfaction
The Need for Process Analysis
Documentation of numerous processes that occur recurringly At one point, operated on 130% capacity
What Did APH Do?
Hire an external consultant (Diane Bowles) to chart processes On a full-time basis
Process Analysis Flowcharting: maps out the processes within the hospital Identify areas which needs improvement Speed up of processes Continuous Improvement Examining the processes, service level, quality cleanliness, facility layout
Process Identification
What are the processes involved?
Information Gathering
Who are the process owners? What are the risks and key process controls? Continuous Improvement
Interview and Mapping
What are the point of view of individuals in the process? Design actual flow charts Make the process run more efficiently
