A Presentation

On
Planning and monitoring
improvements to quality
Services in a healthcare setting
 • The delivery of quality health and social care services is
a crucial part of the welfare state.
• The CQC conducted a survey to assess the state of care
in 2021/22, which highlighted areas of concern.
• The report aims to provide a comprehensive analysis
of the current state of care and suggest
Introduction recommendations for improvement.
• The report will explore challenges facing the provision
of health and social care services in the UK and
propose solutions.
• A comprehensive report on the Gordon Hospital UK
has been created to provide background information
(Berman, 1994).
Evaluate the
evidence gathered
towards sharing Access to care was a
Older people
reported feeling
information with major issue in the
CQC survey.
unsupported on
health waiting lists.
different
stakeholders
regarding the The need for mental
Shortage of
quality homecare workers
health care
resources and
improvement and decline in GP
appointment
sharing information
with stakeholders to
requirements of the experience were
also noted.
improve quality was
emphasized.
aspect of working
practice.
Justify the aspect CQC survey showed a need to improve access to care for
people aged 65 and over.
of improvement to
Over a third of those on health waiting lists felt unsupported,
working practices and two in five reported a decline in daily activities.

selected in terms Insufficient workforce capacity led to unfulfilled homecare

and a decline in the GP appointment experience.
of the impact on
service users’ Rising demand for mental health care and lack of beds is
causing patients to stay in acute hospitals too long.
experience of the Improving working practices can impact service users'
service. experience and quality of care at Gordon Hospital UK.
 • A systematic approach to evaluate working practices
in Gordon Hospital UK will be taken.
Carry out a review • Analysis of patient feedback and staff interviews will
of one aspect of help identify the reasons behind access to care
working practices issues.
in own setting to • An evaluation of the scheduling process will help
improve the patient experience when making
accurately identify appointments.
improvements that • A review of mental health care facilities and patient
can be made to the data will help address overstays in acute mental
current level of health facilities and inappropriate admissions.
quality. • Recommendations based on findings will help
improve the quality of care delivered in Gordon
Hospital UK.
Discuss why • Gordon Hospital UK needs to improve access to GP services based on
the aspect declining patient experience and satisfaction levels reported in the
2022 GP Patient Survey.
selected • Information such as survey data, internal reports, patient feedback,
and benchmarking can be used to identify areas for improvement.
requires • Strategies to improve access to GP services include improving
appointment booking processes, reducing wait times, improving the
improvement patient experience, and benchmarking against best practices.

using a range of • Improving appointment booking processes can include using online
booking systems, extended hours, and offering a range of
different appointment times.
• The hospital can continuously improve the quality of its GP services
sources of by benchmarking against other GP services and best practices in
primary care.
information
Evaluate the expected outcomes of own
improvement initiative, discussing further
changes or improvements which may be
required.

Improving data collection Skill development for staff

and exchange at Gordon to enhance data collection
Hospital is a priority and sharing practices.
(Walshe & Smith, 2016).

Adopting advanced Emphasis on

technology to improve communication skills
data management. improvement among
health professionals.
Implement an appropriately planned quality
improvement initiative
• Improving Gordon Hospital internal data server: The main goal is to enhance the hospital's digital data server to improve efficiency and
effectiveness.

• Engaging staff members: The first step is to engage with the service providers and discuss the plan to improve their skills and knowledge.

• Investing in new equipment: The hospital will invest in the necessary equipment, such as advanced machinery, to improve data gathering
and sharing.

• Improving data gathering and sharing operations: The aim is to raise the standard of data gathering and sharing operations to provide
better quality services.

• Monitoring progress: The hospital will monitor the progress of the plan, both digitally and historically, to track its effectiveness and make
any necessary adjustments.
Critically review the plan, justifying
necessary adaptations based on
feedback or observations.
• To boost data management at Gordon Hospital, a new
strategy has been devised (Lind et al., 2022).
• This strategy aims to improve the way data is collected
and shared among hospital staff.
• The staff will be informed about the plan and asked for
feedback to ensure they are ready and equipped to
implement it.
• Moreover, the hospital will upgrade its technology by
acquiring new equipment and tools designed
specifically for efficient data management within the
hospital.
• the hospital will invest in training and skill development
programs to ensure that the staff members are fully
equipped to handle the new tools and equipment.
Produce a detailed plan Stage Activity Timeline Responsibility

for a relevant quality 1 Sharing Objectives 1 day Senior Management

improvement initiative Formal meeting with service providers to explain the main
goal of the plan
- -

in own work setting Increase service providers' understanding of the strategy - -

•Note: The timeline is 2 Acquisition and Installation of Equipment

Advanced equipment will be acquired and installed in the IT
2 weeks IT Department

an approximation and department

- -

can be adjusted based Digitally sophisticated items, such as tablets and smart
watches, will be acquired and shared with service providers
- -
on the specific needs of
Gordon Hospital UK. 3 Training 3 months
Senior Management
and Experts

Three training sessions every month conducted by senior

- -
management and experts engaged by Gordon Hospital UK

Training activities will influence employees' knowledge and

- -
experience
• Lack of leadership support: Without proper support from the hospital's
leadership, the quality improvement initiative may struggle to gain
momentum and move forward effectively (Kotter, 1996).
Discuss
• Resistance to change: Some employees may resist the changes that come
with implementing a quality improvement project and may need to be
potential or
convinced of its benefits (Schein, 2010).
• Limited resources: The hospital may not have sufficient resources, including
actual barriers
funding, personnel, and time, to fully implement the quality improvement
project and achieve its goals (Scherer & Hagedoorn, 2002). to completing
• Limited patient involvement: Lack of involvement from patients can lead to
a limited understanding of their needs and preferences, making it difficult
to design and implement effective quality improvement initiatives (Lambert
the quality
& Baer, 2008).
• Limited data: Without access to accurate and up-to-date data, it can be
improvement
challenging to measure the effectiveness of the quality improvement
project and make informed decisions (Wang, et al., 2018). initiative
 • Poor access to care, with 37% of patients not
feeling well supported while waiting for health
services
• Insufficient workforce capacity in homecare
services, leading to unmet needs
Conclusion • Declining overall experience of making
appointments for primary care services
• Rising demand for mental health care, but a
shortage of mental health beds leading to
prolonged hospital stays and unsuitable
admissions.
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