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    Total Quality Management 1

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    Muhammad Mohid
    This document defines total quality management and outlines its key principles and processes. It discusses how total quality management was implemented successfully at Toyota, Harley Davidson, McDonald's, and Exxon to improve quality, reduce costs, and increase profits. The document concludes that implementing total quality management tools can benefit companies through increased productivity and profitability while also training employees.

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    Total Quality Management 1

    Uploaded by

    Muhammad Mohid
    18 views12 pages
    This document defines total quality management and outlines its key principles and processes. It discusses how total quality management was implemented successfully at Toyota, Harley Davidson, McDonald's, and Exxon to improve quality, reduce costs, and increase profits. The document concludes that implementing total quality management tools can benefit companies through increased productivity and profitability while also training employees.

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    This document defines total quality management and outlines its key principles and processes. It discusses how total quality management was implemented successfully at Toyota, Harley Davidson, McDonald's, and Exxon to improve quality, reduce costs, and increase profits. The document concludes that implementing total quality management tools can benefit companies through increased productivity and profitability while also training employees.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    18 views12 pages

    Total Quality Management 1

    Uploaded by

    Muhammad Mohid
    This document defines total quality management and outlines its key principles and processes. It discusses how total quality management was implemented successfully at Toyota, Harley Davidson, McDonald's, and Exxon to improve quality, reduce costs, and increase profits. The document concludes that implementing total quality management tools can benefit companies through increased productivity and profitability while also training employees.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    TOTAL QUALITY

    MANAGEMENT
    DEFINITION
    Total Quality Management refers to the
    technique of detecting and eliminating
    manufacturing process. The whole process
    of supply chain is streamlined. It means
    that employees are fully trained in order to
    give out the maximum potential.
    PROCESS
    Focus on Commitment by Improve
    Customer Employees Continuously
    Adherence to Systematic Data
    process Approach Utilization
    Integrate
    Communication
    Systems
    ADVANTAGES/DISADVANTAGES
    ADVANTAGES DISADVANTAGES
    High Quality Products Financial Investment
    Lower Costs Time Required
    Minimize Waste Resistance to Change
    More Adaptable Company Wide
    Implementation
    TOYOTA-KANBAN SYSTEM
    Shortening of Setup Time
    Minimizing the production of
    defectives
    Thorough preventive measure
    Observation of operation standards
    HARLEY DAVIDSON
     Honda Motorcycles were gaining
    advantage over Harley Davidson Motors
     Focus on Employee Engagement and
    improved the process of the Inventory
    Management along the manufacturing
    process.
     Harley Davidson turnaround has been
    considered to be the biggest for any
    manufacturer in terms of profitability and
    financial improvements
     It has prevented Japanese companies from
    advancing into the American Market.
    MCDONALDS
     McDonalds Does the following to improve the
    quality of their service:
     Product Quality
     Training
     Continuous Improvement
     Customer Satisfaction
     Human Resources in McDonalds
    McDonalds also setup a system of Key
    Performance Indicators also known as
    KPI in order to review how successful
    was the implementation of Total
    Quality Management.
    EXXON
    EXXON treated quality as an opportunity to
    improve rather than as cost
    They looked at four key areas such as high
    quality products, efficient services, better
    guarantees and truthful in advertising
    efforts
     It gave the company a consumer
    oriented view
     Compnay turned around and gave an
    impressive results in terms of profits
    CONCLUSION
     Companies should start implementing Total Quality
    Management tools as it would not only increase
    productivity but also will be beneficial for the
    company in terms of profitability
     It would also help train employees and they would
    be better of at their employment.

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