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Chapter 11:
Information System
Management
Subject: Management Information System
College class: ER001 – K47
Lecturer: Mas. Phạm Thị Thanh Tâm
 Team members

Ngọc Đào Xuân Minh

Xuân Quỳnh Tuyết Trinh

2
 Agenda
Q1 What Are the Functions and
Organization of the IS Department?

How Do Organizations Plan

Q2
the Use of IS?

What Are the Advantages and

Q3
Disadvantages of Outsourcing?

What Are Your User Rights

Q4
and Responsibilities?
3
 Q1
What Are the Functions
and Organization of the
IS Department?

4
 Q1. What Are the Functions and
Organization of the IS Department?

01 Functions

02 Organization of the IS Department

03 What IS-related job positions exist?

5
 Q1.1 Functions

Plan the use of IS Manage outsourcing Protect information

to accomplish relationships assets
organizational
goals and strategy

Develop, operate, and Develop, operate, and

maintain the organization’s maintain applications
computing infrastructure
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 Q1.2 Organization of the IS Department
Organizational structure varies depending on

Organization’s size

Culture

Competitive environment

Industry

And other factors.

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Q1.2 Organization of the IS Department

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 Q1.2 Organization of the IS Department
• Organizational structure of the IS
Department varies among organizations
• A typical one includes 5 groups

Technology

Operations

Development

Outsourcing Relations

Data Administration
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 1. Technology

investigates new information systems technologies and

determines how the organization can benefit from them

Head of the technology group: Chief Technology Officer

• The CTO evaluates new technologies, new ideas, and
new capabilities and identifies those that are most
relevant to the organization
• requires deep knowledge of information technology and
the ability to envision and innovate applications for the
organization
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 2. Operations
manages the computing infrastructure,
including individual computers, in-house server
farms, networks, and communications media

includes system and network administrators

monitor the user experience and respond to

user problems

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 3. Development
• Manages the process of creating new information
systems as well as maintaining existing ones

• The size and structure of the development group depend

on whether programs are developed in-house

business analysts, systems analysts who work with users,

operations, and vendors to acquire and install licensed
software and to set up the system components around that
software
programmers, test engineers, technical writers, and other
development personnel
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4. Outsourcing Relations

Exists in organizations that have

negotiated outsourcing agreements
with other companies to provide
equipment, applications, or other
services

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 5. Data Administration

Protect data and information

assets by establishing data
standards and data management
practices and policies

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 Securities Officer

Chief security officer Chief information security officer

(CSO) (CISO)
• manages security for all of the • manages security for the
organization’s assets: physical plant organization’s information systems
and equipment, employees, and information
• intellectual
reports property,
directly to theand
CEOdigital • reports to the CIO
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 Distinction Between IS and IT

Information systems Information technology

exist to help the simply technology
organization achieve
its goals and Products, techniques,
objectives procedures, and designs of
computer-based technology

Have 5 components Must be placed into the

structure of an IS before
an organization can use it

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Q1.3 What IS-related job positions
exist?

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Q1.3 What IS-related job positions exist?

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 Q2
How Do Organizations
Plan the Use of IS?

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 Q2. How Do Organizations Plan
the Use of IS?
01 Align information systems with organizational strategy

02 Communicate IS/IT issues to executive group

03 Develop/enforce IS priorities within the IS Department

04 Sponsor Steering Committee

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Q2.1 Align information systems
with organizational strategy

• All information systems must be aligned with

the organization’s competitive strategy

• Maintaining alignment between IS

direction and organizational strategy is a
continuing process

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 Q2.2 Communicate IS Issues
to the Executive Group

The CIO is the representative for IS

and IT issues within the executive staff

The CIO provides the IS

perspective: problem solutions,
proposals, and new initiatives

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Q2.3 Develop Priorities and Enforce Them
Within the IS Department

Organizational strategy Communication

consistent with the Within the IS
organizational strategy Department
Priorities
Enforcement Evaluation
Enforce them in Evaluate proposals
planning and projects

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Q2.3 Develop Priorities and Enforce
Them Within the IS Department

No organization can afford to implement

every good idea

 Develop the most appropriate

systems, given constraints on time
and money

Well-thought-out and clearly communicated

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 Q2.3 Sponsor the Steering
Committee
A steering committee is a group of senior managers from the
major business functions that works with the CIO to set the IS
priorities and decide among major IS projects and alternatives

IS Department Users
• Discuss potential Provides a forum for users
IS initiatives Steering Committee to express their needs,
frustrations, issues
• Directions with the
user community

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 Q3
What Are the
Advantages and
Disadvantages of
Outsourcing?

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 1. Outsourcing

Outsourcing

• is the process of hiring

another organization to
perform a service
• is done to save costs, to
gain expertise, and to free
management time

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 2. Advantages of Outsourcing
Increased Efficiency & Expertise

Outsourcing can be an easy

way to gain expertise

Outsourcing saves
management time

Outsourcing is to avoid
management problems
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 2. Advantages of Outsourcing

Cost Savings,
Reduced Operational,
Infrastructural,
and Recruitment Costs

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 2. Advantages of Outsourcing

Risk Reduction

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3. Disadvantages of Outsourcing

Loss of Control

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3. Disadvantages of Outsourcing

Benefits Outweighed by
Long-Term Costs

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3. Disadvantages of Outsourcing

No Easy Exit

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Outsourcing Alternatives

34
 Q4
What Are Your User
Rights and
Responsibilities?

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 What Are Your User Rights?

Computer hardware and

programs that allow you to A secure computing
perform your job proficiently environment

Reliable network and Protection from

Internet connections viruses, worms, and
other threats
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 What Are Your User Rights?
Contribute to
requirements for new Prompt attention to
system features and problems, concerns Effective training
functions and complaints

Reliable systems Properly prioritized

development and fixes and resolutions
maintenance
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What Are Your User Responsibilities?
• Learn basic computer skills

• Learn standard techniques

and procedures for the
applications you use

• Follow security and backup

procedures

• Protect your password(s)

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 What Are Your User Responsibilities?

• Use computers and mobile

devices according to your
employer’s computer-use policy

• Make no unauthorized
hardware modifications

• Install only authorized programs

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 What Are Your User Responsibilities?
When asked, devote the time
required to respond carefully and
completely to requests for
requirements for new system
features and functions
Apply software patches
Avoid reporting trivial
and fixes when directed
problems
to do so

40
 Thanks!
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