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Lecture 1

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13 views31 pages

Lecture 1

Uploaded by

locustanweiyong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Lecture 1

Copyright ©2017 Pearson Education, Ltd. 1-1


1
Managers and
Management

1-2
Learning Outcomes
 Tell who managers are and where they
work.
 Define management.
 Describe what managers do.
 Explain why it’s important to study
management.
 Describe the factors that are reshaping and
redefining management.

Copyright ©2017 Pearson Education, Ltd. 1-3


Tell who managers
are and where they
work.

Copyright ©2017 Pearson Education, Ltd. 1-4


Who Are Managers?
Where Do They Work?
Organization
A deliberate arrangement of people
brought together to accomplish a specific
purpose

Common Characteristics of Organizations


• Goals
• People
• Structure
Copyright ©2017 Pearson Education, Ltd. 1-5
Three Characteristics
of Organizations

Copyright ©2017 Pearson Education, Ltd. 1-6


How Are Managers Different
from Nonmanagerial Employees?
Nonmanagerial Employees
• Work directly on tasks
• Not responsible for overseeing others’
work
Managers
• Direct and oversee the activities of others
• May have work duties not related to
overseeing others

Copyright ©2017 Pearson Education, Ltd. 1-7


Management Levels

Copyright ©2017 Pearson Education, Ltd. 1-8


What Titles Do Managers Have?
Top Managers
• Make decisions about the direction of an
organization

Middle Managers
• Manage other managers

First-line Managers
• Direct nonmanagerial employees

Team Leaders
• Manage activities of a work team
Copyright ©2017 Pearson Education, Ltd. 1-9
Define
management.

Copyright ©2017 Pearson Education, Ltd. 1-10


What Is Management?
The process of getting things done effectively
and efficiently, with and through people.

Effectiveness: Doing the right things


Efficiency: Doing things right

Copyright ©2017 Pearson Education, Ltd. 1-11


Efficiency and Effectiveness

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Is the Manager’s Job Universal?

 Level in the Organization


 Size of the Organization
 Profit vs. Not-for-profit
 National Borders

Copyright ©2017 Pearson Education, Ltd. 1-13


Is the Manager’s Job Universal?
1. Level in the Organization

Copyright ©2017 Pearson Education, Ltd. 1-14


Is the Manager’s Job Universal?
2. Size of the Organization

Copyright ©2017 Pearson Education, Ltd. 1-15


Describe what
managers do.

Copyright ©2017 Pearson Education, Ltd. 1-17


What Do Managers Do?
Ways to Look at What Managers Do

Four Functions Approach


Management Roles Approach
Skills and Competencies

Copyright ©2017 Pearson Education, Ltd. 1-18


Four Functions Approach

•Planning
•Organizing
•Leading
•Controlling

Copyright ©2017 Pearson Education, Ltd. 1-19


Management Roles Approach

Copyright ©2017 Pearson Education, Ltd. 1-20


Which Approach Takes the Prize?

Functions ☑

Roles ☐

Copyright ©2017 Pearson Education, Ltd. 1-21


What Skills Do
Managers Need?
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills

Source: Simon/Fotolia
Copyright ©2017 Pearson Education, Ltd. 1-22
Explain why it’s
important to study
management.

Copyright ©2017 Pearson Education, Ltd. 1-23


Why Study Management?

We all have a vested interest in improving


how organizations are managed.

Copyright ©2017 Pearson Education, Ltd. 1-24


Why Study Management?

Most people will either manage or be


managed.

Copyright ©2017 Pearson Education, Ltd. 1-25


Describe the factors
that are reshaping
and redefining
management.

Copyright ©2017 Pearson Education, Ltd. 1-26


Welcome to the New
World of Management!

Changing Workplaces + Changing Workforce

Copyright ©2017 Pearson Education, Ltd. 1-27


Why Are Customers Important?

Consistent, high-quality customer service is


essential to survival.

Copyright ©2017 Pearson Education, Ltd. 1-28


Why Is Innovation Important?

“Nothing is more risky than not innovating.”

Copyright ©2017 Pearson Education, Ltd. 1-29


Importance of Social Media

 Connecting with customers

 Managing human resources

Copyright ©2017 Pearson Education, Ltd. 1-30


Importance of Sustainability

Integrating economic, environmental, and


social opportunities into business strategies.

Copyright ©2017 Pearson Education, Ltd. 1-31


Managers Matter!

Employee productivity, loyalty, and


engagement hinge on employee/manager
relationships.

Copyright ©2017 Pearson Education, Ltd. 1-32

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