This empirical study examined how Freshworks, a cloud-based software company, uses people analytics to drive business performance. The study found that people analytics has had a positive impact on Freshworks by helping to improve employee performance, increase productivity, and enhance engagement. Specifically, Freshworks has been able to identify skills gaps, reduce turnover, and improve engagement by analyzing internal HR and financial data. The successful use of people analytics at Freshworks demonstrates its potential for driving key business metrics and overall performance.
This empirical study examined how Freshworks, a cloud-based software company, uses people analytics to drive business performance. The study found that people analytics has had a positive impact on Freshworks by helping to improve employee performance, increase productivity, and enhance engagement. Specifically, Freshworks has been able to identify skills gaps, reduce turnover, and improve engagement by analyzing internal HR and financial data. The successful use of people analytics at Freshworks demonstrates its potential for driving key business metrics and overall performance.
This empirical study examined how Freshworks, a cloud-based software company, uses people analytics to drive business performance. The study found that people analytics has had a positive impact on Freshworks by helping to improve employee performance, increase productivity, and enhance engagement. Specifically, Freshworks has been able to identify skills gaps, reduce turnover, and improve engagement by analyzing internal HR and financial data. The successful use of people analytics at Freshworks demonstrates its potential for driving key business metrics and overall performance.
This empirical study examined how Freshworks, a cloud-based software company, uses people analytics to drive business performance. The study found that people analytics has had a positive impact on Freshworks by helping to improve employee performance, increase productivity, and enhance engagement. Specifically, Freshworks has been able to identify skills gaps, reduce turnover, and improve engagement by analyzing internal HR and financial data. The successful use of people analytics at Freshworks demonstrates its potential for driving key business metrics and overall performance.
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An empirical study on people analytics
as a driving business performance with
people in freshworks company
Submitted to : Submitted by:
Prof.Alka Agnihotri honey sehgal Rahul Upadhyay Avantika Sahil Tiwari Swapnil Mark Pushong Sakshi Introduction People analytics is the use of data and analytics to understand and improve the workforce. It can be used to identify trends, patterns, and insights that can help organizations make better decisions about their people. This can lead to improved employee performance, productivity, and engagement, which can ultimately drive business performance. Freshworks is a cloud-based software company that provides a suite of customer service, sales, and marketing products. The company has a strong focus on people analytics and has used it to achieve significant improvements in its business performance. Purpose of the Study
The purpose of this empirical study is to
investigate the impact of people analytics on business performance in Freshworks. Specifically, the study will examine how Freshworks has used people analytics to: Improve employee engagement Reduce employee turnover Increase productivity Enhance customer satisfaction Strengthen financial performance Methodology
The following research questions will guide the empirical
study: To what extent does the use of people analytics
contribute to business performance in Freshworks?
What specific people analytics practices have the most
significant impact on business performance in
Freshworks? What are the challenges and opportunities of
implementing and utilizing people analytics in
Freshworks? Data will be collected from a variety of sources, including: Internal data: This includes HR data such as employee demographics, performance metrics, and turnover rates. It also includes financial data such as revenue, profit, and customer satisfaction. External data: This includes industry benchmarks, labor market trends, and economic indicators. Interviews: Human Resource is interviewed to gain deeper insights into the implementation and utilization of people analytics. Findings The study found that people analytics has had a positive impact on business performance at Freshworks. The company has been able to use people analytics to: Improve employee performance: Freshworks has used people
analytics to identify and address performance issues. This has
led to a significant improvement in employee performance across the company. Increase employee productivity: Freshworks has used people
analytics to identify and eliminate workflow inefficiencies. This
has led to a significant increase in employee productivity. Improve employee engagement: Freshworks has used people
analytics to understand and address employee satisfaction
issues. This has led to a significant improvement in employee engagement. Significance Empirical Evidence from Freshworks' Experience Freshworks has implemented various people analytics initiatives that have yielded positive results: Identifying Skills Gaps: By analyzing employee skills data, Freshworks has been able to identify skills gaps and develop targeted training programs to address them. This has led to a more skilled and adaptable workforce. Reducing Employee Turnover: By understanding the factors that contribute to employee turnover, Freshworks has been able to implement interventions that have reduced turnover rates. This has saved the company significant costs and improved employee morale. Improving Employee Engagement: By using employee engagement surveys and feedback analytics, Freshworks has identified areas where employee engagement can be improved. The company has implemented initiatives based on these insights, leading to increased employee satisfaction and motivation. Conclusion This study has shown that people analytics can be a powerful tool for driving business performance. Freshworks has been a pioneer in the use of people analytics, and its success can be attributed in part to its data-driven approach to human resources. The company's use of people analytics has helped it to improve a number of key business metrics, including employee engagement, productivity, and customer satisfaction. As Freshworks continues to grow, it is likely that people analytics will play an even more important role in its success. The company is already using data to inform its decisions about hiring, training, and development, and it is likely to continue to invest in new technologies and tools that can help it to gain even more insights from its workforce data.