Module - 2 BUSINESS RESEARCH METHODS
Module - 2 BUSINESS RESEARCH METHODS
Exploratory research design aims to get a better understanding of the problem by explaining the concepts and
developing hypotheses regarding the research study. Various techniques used in exploratory research study
are literature survey, surveys, focus groups, case studies, etc. Exploratory research does not emphasize upon
sampling, but tries to gather information from participants who are considered knowledgeable
Purpose of Exploratory Research
1. Information regarding the Immediate Conditions: The design offers
information relating to the conditions of the problem. When the researcher doesn’t
have resources and capacity to test the hypothesis he is in a position to discover
facts through exploratory design that is appropriate to or in compliance with the
hypothesis.
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Primary Research Methods
Examples include:
Journal and magazine articles
News reports
Encyclopaedias'
Textbooks
Books
Why use secondary sources?
• Secondary sources can provide you with background information and offer analysis of the event
or work by those removed one or more steps from the event or work itself.
• Scholarly articles are written by experts studying in a particular field, offering credibility to your
research by providing interpretation of material by scholars.
• Secondary sources look beyond a particular event or artefact and can broaden your perspective
and research.
• They can also provide historical perspective based on other events that have taken since the
original event or work.
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Literature search
• A literature review is a text of a scholarly paper, which includes the
current knowledge including substantive findings, as well as
theoretical and methodological contributions to a particular topic.
• Literature reviews use secondary sources, and do not report new or
original experimental work.
Process
• The process of reviewing the literature requires different kinds of
activities and ways of thinking.
• Link the activities of doing a literature review with Benjamin Bloom’s
revised taxonomy of the cognitive domain
GOALS OF LITERATURE REVIEWS
There are several different goals that literature reviewers may be trying to accomplish, and it is helpful to have
one’s goal clearly in mind while writing.
• Theory development:
The literature review is used to provide the context for describing, elaborating, and evaluating a new
theory or developing a theory by integrating the material reviewed.
• Theory evaluation:
The existing literature provides the data for assessing the merits of existing conceptualizations.
• Survey of the state of knowledge on a particular topic:
Provides a useful overview and integration of an area.
• Problem identification:
The review reveals problems, weaknesses, contradictions or controversies in a particular area.
• Historical account:
A review of the development of theory and research in an area.
STEPS TO PREPARE A LITERATURE REVIEW
Preparation of a literature review may be divided into four broad stages:
1. Define your topic: you must define your topic and components of your topic
2. Search for materials: use search tools (such as the library catalogue, databases,
bibliographies) to find materials about your topic
3. Evaluate what you have found: read and evaluate what you have found in order
to determine which material makes a significant contribution to the understanding
of the topic
4. Analysis and interpretation: provide a discussion of the findings and
conclusions of the pertinent literature
Literature Review Format
• Women’s small business leadership has been frequently compared with
men’s. Some claim that women’s and men’s business management skills
appear not to vary significantly (Birley, 1988; Carlsrud & Olm 1986).
Others, however, claim that women business-owners tend to lack
management skills, training or experience (Allen and Truman, 1993;
Thrasher and Smid, 1998), and good business plans (Alsos and
Ljunggren, 1998).
Gender and •Male and female conflict styles may converge at higher levels {Korabik et al} Gender
Conflict •Significant gender difference in conflict-management styles used by owners implicati
Resolution when dealing with subordinates in small businesses {Havenga (2008)} on on
Style •Women don’t use competitive tactics in negotiations for themselves. But when Conflict
negotiating on behalf of others, they are as competitive as men {Amanatullah
(2006)} Resoluti
•Males and females differ in conflict resolution approach / style {Holt and DeVore on at
(2005)} higher
•People adopt different conflict resolution styles, based on their gender levels
stereotypes {Papa and Natalle (1989), Jurma and Powell (1994), Lulofs (1994), (entrepr
Taylor and Miller (1994), Borisoff and Victor (1997), Wilmot and Hocker (1998)} eneurs)
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What is NOT a Literature review
• It is not a chronological catalogue of all of the sources, but an
evaluation, integrating the previous research together, and also
explaining how it integrates into the proposed research program.
• It is not a collection of quotes and paraphrasing from other sources.
• A good literature review should avoid the temptation of impressing the
importance of a particular research program
Experience survey
• An experience survey is a set of questions designed for the overall satisfaction of a
group of people who have shared a common experience.
Example
• How do you measure customer experience?
• Using online and paper surveys to get detailed customer feedback
• Finding your NPS score (when a customer is asked if they would recommend your
product or service)
• Use digital analytics tools to understand how customers interact with your website
• Measure customer satisfaction scores
• Analyze footfall to your premises and web traffic online
• Measure frequency of customer visits and their total spend
• Customer retention campaigns and analysis
Descriptive Research
• Descriptive research is all about describing people, Situation, product
who take part in the study.
• Observational Method
• Case Study Method- A case study is a research approach that is
used to generate an in-depth, multi-faceted understanding of a
complex issue in its real-life context. It is an established research
design that is used extensively in a wide variety of disciplines,
particularly in the social sciences
• Survey Research
Conclusive Research Design
The conclusive research design is used to obtain information that can be
used to reach conclusions or make decisions. The data collected in this
research design is generally quantitative in nature and therefore takes
distinct numerical values.
Cross sectional studies
Researchers conduct a cross-sectional survey to collect insights from a target audience at a particular
time interval. This survey research method is implemented in various sectors such as retail,
education, healthcare, SME businesses, etc. Cross-sectional studies can either be descriptive or
analytical. It is quick and helps researchers collect information in a brief period. Researchers rely on
the cross-sectional survey research method in situations where descriptive analysis of a subject is
required.
Example: U.S. Census or a police survey to discover what the primary concern of citizens is
Strengths
• Cost-efficient
• Fewer logistic problems
Disadvantages
• Tries to understand causal processes based on observations observed at one point in time
Longitudinal Studies
Longitudinal survey research involves conducting survey research over a continuum of time and
spread across years and decades. The data collected using this survey research method from one time
period to another is qualitative or quantitative. Respondent behavior, preferences, and attitudes are
continuously observed over time to analyze reasons for a change in behavior or preferences. For
example, suppose a researcher intends to learn about the eating habits of teenagers.
Ex: In that case, he/she will follow a sample of teenagers over a considerable period to ensure that
the collected information is reliable. Often, cross-sectional survey research follows a longitudinal.
Strengths
• Better for testing causal processes
• Allow for more in-depth understanding of behavior
Weaknesses
• Expensive
• Logistically more complicated and time consuming
• Attrition (losing respondents)
Experimental Research Design
• Experimental research is research conducted with a scientific approach
using two sets of variables. The first set acts as a constant, which you
use to measure the differences of the second set
Types of experimental design
Pre-experimental
A pre-experimental study is not truly experimental, but it is included in
this category because it may precede an experimental study. Researchers
may conduct pre-experimental investigations to determine whether a
full experimental study is necessary. For example, researchers may
conduct a survey to gather data that shows an interesting correlation
between variables. They may then conduct an experimental study to
focus on that specific relationship.
Quasi-experimental design
• The word “Quasi” indicates similarity. A quasi-experimental study is
similar to an experimental study, but lacks random selection and
random assignment of participants/subjects. An example of a quasi-
experimental study would be comparing the reading skills between
two classes. Perhaps one group uses a printed book and the other uses
an electronic version of the same book. A researcher could compare
the skills of the groups, but this is not a true experiment.
True experimental design
• A true experimental study is considered to provide the most robust
results, and it has the most rigorous requirements. The requirements
for a true experiment will be presented next.
Key Components of Experimental Study Design
• Hypothesis : prediction
• Independent variable: The independent variable is what the
researcher will change or manipulate. The independent variable may
be thought of as the cause in a cause-and-effect relationship.
• Dependent variable: The dependent variable is the variable that
might change as a result of manipulation of the independent variable.
The dependent variable is where the effect may be observed. Its
outcome is dependent on the manipulation of the independent variable.
Mixed –method research design
• A mixed methods research design is a procedure for. collecting,
analyzing, and “mixing” both quantitative and qualitative research and
methods in a single study to understand a research problem.