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Week 4 - 9.15

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Chapter 8

The Clinical Interview


The Interviewer (1 of 7)
General Skills
• Interviewer should acquire general skills as foundation
for conducting interviews
• Requirements
– Ask questions for the purpose of the client not for
your own purposes
– Being self-aware
• Assumptions, biases, tones, openness
– Developing positive working relationships with clients

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 2


The Interviewer (2 of 7)
Specific Behaviors: Eye Contact
• Eye contact
– Facilitates and communicates listening
– Makes client feels heard
– Requires interviewer to have cultural
knowledge and sensitivity

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 3


The Interviewer (3 of 7)
Specific Behaviors: Body Language
• Culture shapes connotations of body language
– Being culturally aware of differences and similarities
• General rules for interviewer
– How you face the client
– Appear attentive
– Minimize restlessness
– Display appropriate facial expressions

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 4


The Interviewer (5 of 7)
Specific Behaviors: Verbal Tracking
• Effective interviewers monitor the client’s train
of thought by
– Repeating key words and phrases
– Reflecting and summarizing clients’ effectively
– Connecting and shifting topics smoothly

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 5


The Interviewer (7 of 7)
Specific Behaviors: Observing Client
Behaviors
• Important decisions can be informed by behavioral
observations of client
• Observing behaviors allows psychologist to
consider nonverbal components
• Example: eye contact, tones, volume,
restlessness, tears, expressions, outfits, speech
patterns…
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 6
Components of the Interview
(1 of 13)
Rapport
• Strong sense of rapport brings sense of connect
with interviewer
• clients tend to disclose more information and
invest themselves further in the interview process
• To establish good rapport with clients
– Make an effort to put the client at ease
– Acknowledge unique, unusual situation of clinical
interview
– Enhance rapport by following client’s lead
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 7
Components of the Interview
(2 of 13)

Technique: Directive Versus Nondirective


Styles
• Directive questioning approach
– Tends to be targeted toward specific pieces of
information
– Client responses are typically brief
– Provides crucial data that clients may not
otherwise choose to discuss
– Can sacrifice rapport in favor of information
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 8
Components of the Interview
(3 of 13)
Technique: Directive Versus Nondirective Styles
• Nondirective questioning approach
– Client may choose to spend time on some topics
– Can provide crucial information that interviewers may
not otherwise know to inquire about
– Can fall short in terms of gathering specific information
– may finish an interview without specific data necessary
for a valid diagnosis, conceptualization, or
recommendation.

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 9


Components of the Interview
(4 of 13)

Technique: Directive Versus Nondirective


Styles
• Best strategy involves balance and versatility
– Using only a directive approach could sacrifice
rapport in favor of information
– Using only a nondirective approach can facilitate
rapport but fall short of gathering specific
information

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 10


Components of the Interview
(5 of 13)

Technique: Specific Interviewer Responses


1. Open- and closed-ended questions
2. Clarification
3. Confrontation
4. Paraphrasing
5. Reflection of feeling or content
6. Summarizing
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 11
Components of the Interview
(6 of 13)

Technique: Open- and Closed-Ended


Questions
• Open-ended questions
– Allow for individualized and spontaneous
responses
– Responses tend to be relatively long
– Responses may lack details that are important to
interviewer but can often inform context and
content
– Clinical
Pomerantz, Building
Psychology © blocks
SAGE Publishing,of
2020.nondirective interviewing style 12
Components of the Interview
(7 of 13)

Technique: Open- and Closed-Ended


Questions
• Closed-ended questions
– Allow for far less elaboration and self-
expression
– Yield quick and precise answers
– Used in directive interviewing style

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 13


Components of the Interview
(8 of 13)

Technique: Clarification
• Clarification question
– Used to ensure interviewer’s accurate
understanding of client’s comments
– Communicates that interviewer is actively
listening

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 14


Components of the Interview
(9 of 13)

Technique: Confrontation
• Similar to clarifications, but focuses on
contradictory information supplied
• Used when discrepancies or inconsistencies
are noticed in client’s comments
• Building and maintaining rapport is crucial

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 15


Components of the Interview
(10 of 13)

Technique: Paraphrasing
• Used to assure clients of being accurately
heard
• Restates clients’ comments using similar
language
• Maintains conversation, doesn’t break new
ground

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 16


Components of the Interview
(11 of 13)

Technique: Reflection of Feeling and/or


content
• Echoes client’s emotions
• Intended to make clients feel that their
emotions/content are recognized
• Involves interviewer’s inference about
emotions underlying client’s words

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 17


Components of the Interview
(12 of 13)

Technique: Summarizing
• Ties together various topics of discussion
• Connects statements made at different points
• Identifies themes that have recurred during the
interview
• Lets clients know that they have been
understood in a comprehensive, integrative way

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 18


Components of the Interview
(13 of 13)

Conclusions
• Depends on interview type, setting, client’s
problem, etc.
• Provides initial conceptualization of client’s
problem
• May consist of specific diagnosis
• May involve recommendations
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 19
Types of Interviews (1 of 10)
• Form of interview depends on
– Agency Setting
– Client’s presenting problem
– Issues the interview is intended to address
– Purpose of the interview
• Types
– Intake interviews
– Diagnostic interviews
– Mental status exams
– Crisis interviews
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 20
Types of Interviews (2 of 10)
Intake Interviews
• Determine
– Whether client needs treatment
– What form of treatment is needed
– Or even fit of client for this agency/clinic
• Involve detailed questioning about presenting
concerns, histories of presenting concerns,
trauma, background information, counseling
history, social-cultural information, etc.
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 21
Types of Interviews (3 of 10)
Diagnostic Interviews
• Evaluate psychopathology diagnoses to client’s
concerns
• Include questions that relate to criteria of DSM
disorders
– DIAMOND: Diagnostic Interview for Anxiety, Mood, and
OCD and Related Neuropsychiatric Disorders
– SCID: Structured Clinical Interview for DSM-5
Disorders
– MINI: Mini International Neuropsychiatric Interview
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 22
Types of Interviews (4 of 10)
• Advantages of structured interview
– Structured interview: It is a standardized
sequence of questions that an interviewer asks
a client.
– constructed for particular purposes
– Structured Clinical Interview for DSM-5
Disorders (SCID) >>> diagnosis based explicitly
on DSM criteria
– Empirically sound (reliability)
– Standardized, and typically uncomplicated
Pomerantz, Clinical Psychology © SAGE Publishing, 2020.23
Types of Interviews (5 of 10)
• Disadvantages of structured interview
– Rigidity inhibits rapport and client’s
opportunity to elaborate or explain
– Does not allow for inquiries not related to
DSM diagnostic categories
– Does not allow room for follow-up clarification
or further information regarding the responses
or context of a client

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 24


Types of Interviews (6 of 10)
Structured Interviews Versus
Unstructured Interviews
• In unstructured interviews, interviewers
– Improvise
– Determine questions on the spot to seek
relevant information

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 25


Types of Interviews (7 of 10)
SCID: Structured Clinical Interview for DSM-5 Disorders
– List of questions that ask about specific symptoms of
disorders listed in DSM
– Most SCID questions designed to elicit yes/no answers
– Modular:
• Interviewers can choose only those modules (or
sections) of the SCID that are relevant for a particular
clinical case and omit the other modules.
• One benefit of this modular design is a reduction in the
time needed to complete the SCID.

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 26


Types of Interviews (7 of 10)
Semistructured interview

• Include structured and unstructured segments


• Structured modules and questions
• series of targeted questions to address specific diagnostic
criteria.
• But allow rephrasing, follow-up, restructuring, clarifications,
further elaboration, and flexibility
– DIAMOND: Diagnostic Interview for Anxiety, Mood, and
OCD and Related Neuropsychiatric Disorders
– MINI: Mini International Neuropsychiatric Interview

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 27


Types of Interviews (8 of 10)
Mental Status Exam
• Employed most often in medical/primary care settings
• Intended for brief, flexible administration
• At times requiring no manual or other materials
– THE MODIFIED MINI-MENTAL STATE (3MS) TEST
– Mini-Mental State Examination (MMSE)
– Montreal Cognitive Assessment (MoCA)

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 28


Types of Interviews (8 of 10)
Mental Status Exam
• Captures an individual’s present
psychological and cognitive processess
1. Assesses client’s functioning at the time of
evaluation
2. Does not delve into personal history.
3. Not designed to determine DSM diagnosis
definitively.
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 29
Types of Interviews (9 of 10)
Mental Status Exam
Example:
• may assess memory by asking the client about
schools attended or age differences with siblings
• May assess intelligence by asking the client to count
backward by 7 from 100, or to recall a brief series of
numbers or words
• Or assess orientation by asking which city, state, or
time it is

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 30


Types of Interviews (9 of 10)
In a mental status exam, some main categories:
1.Appearance
2.Behavior/psychomotor activity
3.Attitude toward interviewer
4.Affect and mood
5.Speech and thought
6.Perceptual disturbances
7.Orientation to person, place, and time
8.Memory and intelligence
9.Reliability, judgment, and insight

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 31


Types of Interviews (10 of 10)
Crisis Interviews
• Assesses problems demanding urgent attention like
suicide, etc.
• Suicidal thoughts:
– Active versus Passive

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 32


Types of Interviews (10 of 10)
Crisis Interviews
• When interviewing:
1. assess risk factors and protective factors
2. Does the client have suicidal thoughts? What kind?
inquire about their frequency and intensity.
3. inquire plan, method, means, and intent (any
preparation/practice)
4. How much self-control does the client currently appear
to have?
5. past attempt and/or self-harm
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 33
Types of Interviews (10 of 10)
Crisis Interviews
• Provides immediate and effective intervention
(e.g., crisis sessions, referrals,
hospitalization, safety plans)
• Key components
– Quickly establishing rapport
– Expressing empathy
– Time-bound
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 34
Cultural Components (1 of 3)
Appreciating the Cultural Context
• Interviewer should be culturally competent
• Practice and sharpen cultural competence
through awareness, knowledge, and skills\
• Variability among individuals within cultural groups

• Be aware of the cultural sensitivity of diagnosis,


the psychometrics of the manual, and the context
of the interview
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 35
Cultural Components (2 of 3)
Acknowledging Cultural Differences
• Open, respectful discussion of cultural variables
– Can enhance rapport
– Increase client’s willingness to share information
– Interviewers should continually seek other
sources of information about specific cultures—
written, experiential, or otherwise—to increase
their cultural awareness.

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 36


DIAMOND
• Screener
• Manual
• Choose a couple of modules based on the
screener
• COME UP WITH A PERSONA, do not use
your own personal experience or
responses
• PLEASE DO NOT SELF-DIAGNOSE, YOU
ARE NOT QUALIFIED YET
Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 37
Discussions
• What was it like to give a semi-structured
interview?

• What was it like to be on the receiving end?

• Do you think DIAMOND does a good job in


getting the information you need?

Pomerantz, Clinical Psychology © SAGE Publishing, 2020. 38

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