Have you been to a hotel?

At the scale of 1-10,

how will you rate its
services? Why?
Hotel Codes,
Rules and
Regulations
Prepared by: Mrs. Darlene Joie P. Macaraeg
Learning Objectives:
01 02 03
Define what is Discuss Follow hotel
housekeeping. implementing codes, rules and
hotel codes, regulations in
rules and real life
regulations. situations.
HOUSEKEEPI
refers to the upkeep and
NG
maintenance of cleanliness
and order in a house or a
lodging establishment
Hotel Codes,
Rules and
Regulations
 ENTRY INTO A GUEST’S
 Housekeeper mustROOM
knock twice using the
knuckles of his hand and say "housekeeping“.
If the door is locked from the inside and there is
no response from the guest, wait for about 24
hours.
After which there is still no response from the
guest, the housekeeper must inform his
supervisor about the incident and the supervisor
will report to the security who will confirm the
guest's safety.
 ENTRY INTO A GUEST’S
 ROOM
If the "Do not Disturb" sign hangs for a long time,
the housekeeper should inform the supervisor so
that any necessary further action may be
taken.
Housekeepers are only allowed to enter guestroom
while on duty.
To avoid untoward incident from
happening, they are not allowed to enter
rooms that they are not officially assigned to.
 CLEANING
 Housekeepers are expected to
complete a series of cleaning and
sanitizing procedures.
Guest's personal items should
also be respected by not
touching them or moving them
anywhere.
GIFTS AND TIPPING
 All hotels allow guests to give
tips as appreciation for quality
services but housekeepers
should not solicit tips or
negotiate the amount with
guest.
 LOST AND FOUND
 Housekeepers are also required to surrender to
their supervisor anything they found in a room
together with a note indicating the room number
and the item found.
 Lost and Found items after a quest’s
departure must be reported immediately
to the floor supervisor.
 Hotel rules for lost and found
items:
 Perishable items will be given to the housekeeper
who finds the items after three days if the owner
will not call or come back to claim the items. This is
what they call finders keepers rule.
 Non-perishable items are only given one month for

the owner to claim. If left unclaimed, the items

 Hotel rules for lost and found
items:
 Items considered as valuables are given one year
to be claimed by the owner. If left unclaimed, the
hotel management will decide on what to do with
the unclaimed items.
 What is the
importance of hotel
codes, rules and
regulations in
housekeeping?
 Hotel house rules are
designed to instill discipline
among hotel staff, thereby
ensuring guest satisfaction in
terms of comfort, safety, and
security. Well-mannered staff
is an asset of the hotel as they
can help build hotel guests'
contentment and trust.
 “How can you
apply your
learnings in this
lesson in real life
situation?”
GENERALIZAT
ION
 AGREE
OR
DISAGREE
 1. Lost and found
valuables are given 1
month to be claimed by
the owner.
2. Housekeepers can
enter guest rooms
anytime they want.
 3. Guest's personal
items should be
respected by not
touching them or
moving them anywhere.
4. Lost and Found items after a
guest’s
departure must be reported
immediately
to the executive housekeeper.
5. Housekeepers are not
allowed to enter rooms
that they are not
officially assigned to.
About the product
Do you know what helps you make your point clear?
Lists like this one:

● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!

And the most important thing: the audience won’t

miss the point of your presentation
Our goals

Calmness Attention Spotlessness

Jupiter is a gas giant and the Saturn is a gas giant and has Neptune is the farthest planet
biggest planet several rings from the Sun
WHAT SETS US APART?
security
Earth is the third
planet from the Sun

Suites service
Venus has a beautiful Mars is actually a
name. It’s very hot cold place

cocktails emergency
Mercury is the Jupiter is a gas giant
closest planet to the and the biggest one
Sun
Core values

Delivering quality Living with integrity Supporting community

Jupiter is a gas giant and the Saturn is a gas giant and has Neptune is the farthest
biggest planet several rings planet from the Sun

Growing profitability Having lots of fun with Environmental friendly

people
The Sun is the star at the Pluto is now actually Ceres is really located in the
center of the Solar System considered a dwarf planet main asteroid belt
Market share

Mercury - 34% Venus - 25%

Mercury is the closest Venus has extremely
planet to the Sun high temperatures

Earth - 10% Mars - 31%

Earth is the only planet Despite being red, Mars is
known to harbor life actually a cold place

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Core customer audiences
gender HOTEL INTERESTS

Comfort - 80%

Male - 70% Female - 5% Other - 25% Food - 25%

age Leisure - 100%

Pool - 60%

21-30: 30% 31-40: 40% +41: 30% Walking - 15%

Competitor analysis
strengths weaknessES
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
● You can list your competitor’s ● You can list your competitor’s
strengths here weaknesses here
Market segmentation

markets age percentage total (#)

Market A 30-35 5% 20

Market B 15-20 15% 60

Market C 36-45 5% 20

Market D 0-14 25% 100

Market E 21-29 50% 200

The strategy

Step #1 Step #2
Jupiter is a gas giant and Saturn is a gas giant and
the biggest planet has several rings

Step #3 Step #4
Neptune is the farthest The Sun is the star at the
planet from the Sun center of the Solar System
24,050
Big numbers catch your audience’s attention
Product description
Steamed shower
The Sun is the star at the center of the Solar System

Comfortable bed
Pluto is now considered a dwarf planet

Cozy coffee break

Ceres is actually located in the main asteroid belt
Service pricing

Basic room Triple room wedding suite

$40 $120 $300

Mercury is the closest planet Venus has a beautiful name Earth is the third planet
to the Sun and high temperatures from the Sun. We live here
Distribution channels
consumer
Jupiter is the
biggest planet

origin wholesale retailers consumer

Mars is actually a Saturn is the only The Sun is the star Ceres is in the
cold place planet with rings that we all orbit main asteroid belt

retailers consumer
Neptune is very far Pluto is now a
from the Sun dwarf planet
About our promotion

multimedia
Mercury is the closest
planet to the Sun

press
Venus has extremely
high temperatures

Mobile app
Earth is the third planet
from the Sun
Advertising campaign 1

channel budget
YouTube $45,000,000

goals description
● List your goals here Saturn is a gas giant and
● List your goals here has several rings. It's
● List your goals here composed mostly of
● List your goals here hydrogen and helium. It
● List your goals here was named after a god
Advertising campaign 2

budget channel
$125,000 Instagram

description goals
Neptune is the farthest 1) Mercury is small
planet from the Sun. It's 2) Venus is a hot planet
also the fourth-largest 3) Earth is our home
object by diameter in the 4) Mars is full of iron oxide
Solar System 5) Jupiter is huge
PR outreach
goals channels

YouTube

Goal #1 Goal #2 Goal #3 Goal #4

TikTok
Key message
Mercury is the closest planet to the Sun and the smallest one in the
Solar System. This planet's name has nothing to do with the liquid
metal, Mercury, nor its greek origin WhatsApp
Budget allocation

10%Jupiter
15%
Saturn
5%
Neptune

20%The Sun
30%
Ceres
20%
Pluto
A PICTURE
REINFORCES
THE CONCEPT
Images reveal large amounts of data, so
remember: use an image instead of a long
text. Your audience will appreciate it
Predicted reach

ABout today - 30% Next week - 51% Today

Mercury is the closest Venus has extremely Next week

planet to the Sun high temperatures
Next year

Next decade
Next year - 75% Next decade - 93%
0 25 50 75 100

Earth is the third Mars is actually a cold Follow the link in the graph to modify its data and then
planet from the Sun place paste the new one here. For more info, click here
timeline

1990 2000 2010 today

Mars is actually a Saturn is the only The Sun is the star Ceres is in the
cold place planet with rings that we all orbit main asteroid belt
 DESKTOP
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 Thanks!
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