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Total Quality Management T QM

Total Quality Management (TQM) is a management approach focused on meeting customer needs and improving processes. Key elements of TQM include a focus on customers, employee involvement, and continuous improvement. TQM aims to improve quality, reduce waste, and increase productivity through strategic planning, effective communication, and fact-based decision making. While TQM requires training and resources, it can increase revenues, customer loyalty, and market image when fully implemented and supported by management.

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Ahmed Aksar
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23 views13 pages

Total Quality Management T QM

Total Quality Management (TQM) is a management approach focused on meeting customer needs and improving processes. Key elements of TQM include a focus on customers, employee involvement, and continuous improvement. TQM aims to improve quality, reduce waste, and increase productivity through strategic planning, effective communication, and fact-based decision making. While TQM requires training and resources, it can increase revenues, customer loyalty, and market image when fully implemented and supported by management.

Uploaded by

Ahmed Aksar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Total Quality

Management (TQM)

SONALI KOYAL
MBA-IB (2019-21)
Various
Definitions

Source: cleartax.in total-quality-management


Characteristics
• Adopting and communicating about total quality management
• Closer customer relations and provider relations
• Committed management
• Benchmarking
• Increased training and Open organization
• Employee empowerment
• Flexible production
• Process improvements
• Process measuring

Source: smartsheet.com/total-quality-management
Concept of TQM
Improve Improve continuously

Produce Produce quality work the first time

Have Have a strategic approach to improvement

Encourage Encourage mutual respect and teamwork

Focus on Focus on customer


Key elements of TQM

FOCUS ON CUSTOMER EMPLOYEE CONTINUOUS


INVOLVEMENT IMPROVEMENT

Source: Isixsigma.com total-quality-management


Traditional
approach vs TQM

Source: Isixsigma.com total-quality-management


Key Principles
of TQM
Commitment from the management
 Plan (drive, direct)
 Do (deploy, support, and participate)
 Check (review)
 Act (recognize, communicate, revise)

Source: 5stoday.com/total-quality-management/
Total Quality Management Principles

Customer Employee Fact-Based


Satisfaction Commitment Decision Making

Strategic Effective Integrated


Thinking Communications System

Process Centered
Source: 5stoday.com/total-quality-management/
Total Quality Management Tools

1. Fishbone Diagram / Ishikawa Chart: Used to visualize cause


and effect and identify the root cause.
2. Check Sheet Template: Used to collect data in real time.
3. Control Chart: Used to check if the process is in a state of
control.
4. Histogram: Used to estimate probability distribution based on
values within a certain range.
5. Pareto Chart: Used to evaluate the defects that are frequently
occurring and assessing them by category.
6. Scatter Diagram: Used to represent two values in a set of data.
7. Stratification Diagram: Also called a flow diagram or a run
diagram, stratification diagrams are used to sample a group.
Benefits of
TQM
Why Is TQM Important to an
Organization?
Ensure • Ensure increased revenues and higher productivity

Reduce • Reduce waste and inventory

Improve • Improve design

Adapt • Adapt to changing markets and regulatory environments

Increase • Increase productivity

Enhance • Enhance market image


Example:
Companies as diverse as Ford Motor Company,
Toyota, Motorola, and the Xerox Corporation
use this methodology. With its focus on the
customer, it can create or deepen customer
loyalty to the organisation.

Source: cleartax.in total-quality-management


Conclusion

• A successful TQM implementation requires a


significant training for the employees involved
in it. Since the training program can take
employees away from their day-to-day work,
this eventually can have a negative short-term
impact. Also, since Total Quality Management
tends to result in a consistent series of
incremental changes, it can lead to creating an
unpleasant response from those employees who
prefer the existing system, or employees who
are afraid of losing their jobs because of it. Total
Quality Management works best in an
environment where there is strong support and
commitment from the management.

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