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Global Cross Services Technology Integration (GCSTI)

IBM Server Resource Management - SRM

Presenter : Suria Kandiah & Rakeshvarma Jugunta


Date : 23rd Feb’11 to 25th Feb’11.

© 2002 IBM
Corporation
Global Cross Services Technology Integration (GCSTI)

Introduction

What is SRM?

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Global Cross Services Technology Integration (GCSTI)

What is SRM?

Server Resource Management (SRM) is an web application


that reports historical and near real time trends of key
distributed server resources, such as
Processor,
Memory and
Disk
in support of Service Delivery Center (SDC), e-Business
Hosting (e-BH), On-Demand (ODCS), and Integrated
Technology Services (ITS) customers worldwide.

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Global Cross Services Technology Integration (GCSTI)

Overview

SRM is an service offering and central database used to:


 Deliver enterprise performance management reporting
 Improve productivity of the IT staff
 Meet contractual obligations
 Track usage on Strategic Outsourcing and OnDemand resources.

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Global Cross Services Technology Integration (GCSTI)

Business Need

 View resource usage across the enterprise


 Display usage across platforms
 Deliver web-based reporting
 Report historical usage and forecast trends
 Identify threshold exceptions
 Plan for solution scalability
 Group servers by attributes
 Support traditional and on-demand processing

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Global Cross Services Technology Integration (GCSTI)

Enterprise View
SRM incorporates a unique enterprise view of customer server trends,
whereby hundreds of servers may be presented in a single view, using a
red/yellow/green threshold methodology to identify servers that exceed key
resource thresholds, saving countless hours of support time in analysis and
reactive support. Hot link navigation enables drill-down to the individual
server level, as well. This enterprise approach is essential in delivering web
reporting on thousands of SRM-installed servers worldwide. SRM is managed
as a "run-once" application and is incorporated into IBM’s suite of strategic
solutions. The common web interface eliminates the need for expertise on
multiple platforms.

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Global Cross Services Technology Integration (GCSTI)

Architecture

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Global Cross Services Technology Integration (GCSTI)

Pre-requisites

 Installation
 Middle level Managerserver( mlm)

 DATA flow
 Paths...Ports, tools ,

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Global Cross Services Technology Integration (GCSTI)

Access & Details

 SRM portal Link :


https://w3-03.ibm.com/services/srm/SRM/

 Access :
1) IBM intranet ID & password.
2) Request to be sent to [email protected] or via
bugzilla with DPE approval.

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Global Cross Services Technology Integration (GCSTI)

Basic Navigation

Navigation hierarchy :
Supporting account details Enterprise & Customer.
The navigation bar :
Blue box at the left hand side.

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Global Cross Services Technology Integration (GCSTI)

Reports & Features

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Global Cross Services Technology Integration (GCSTI)

Conti …..

SRM serves as a centralized IBM GS 'Data Mart‘ specializing


in Performance Management and Capacity Planning reporting
and metrics for Server and LPAR (logical partitioned) processing assets.
Data is centralized from various platform-specific data sources and housed
in a central repository. Each report is viewable in multiple formats –

 Tabular / Graphical
 CSV, XML
 Scheduled E-mail
 RTF (rich text) Files
 Saved Queries
 Save as URL

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Global Cross Services Technology Integration (GCSTI)

Conti …..

Intervals
15 Minute Tables – 7 days
Hourly Tables – 35 days
Daily Tables – 90 days
Weekly Tables – 60 Weeks
Monthly Tables – 36 Months

Note : Data for Disk I/O Detail & Network Traffic Detail reports are
retained for 7 days only.

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Global Cross Services Technology Integration (GCSTI)

Server Threshold

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Global Cross Services Technology Integration (GCSTI)

Conti …..

Color Codes:
 Green : Normal
 Amber : Warning
 Red : Critical

Threshold and Color Codes are applied to key resource metrics:


Performance Rules in Affect
Capacity Rules in Affect
Customizable By Account, Platform, or server
Default Thresholds are applied

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Global Cross Services Technology Integration (GCSTI)

Performance Reports
 Detailed platform-specific metrics
 Account level and server level
 Color coded thresholds
 These reports will help customers perform critical
resource analysis, such as:
How are my servers utilized across the
account?
Are my servers memory constrained?
How much disk or file system am I using?
Where are my disk I/O bottlenecks?
Which processes are consuming the most
resource?
Are there processing bottlenecks or excessive
backlog job queues?
What thresholds are in use on the server or
account?
How much traffic is going through my
network adapters?
When did the performance problem begin?

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Global Cross Services Technology Integration (GCSTI)

Capacity Reports
 Display capacity-level trends
 Account level and server level
 Support for separate Capacity Rules
 These reports help customers trend key
resources, such as:
When do I need to upgrade?
When will I begin to see resource
issues if I don't upgrade?
Which servers should I upgrade first?
What was the peak processor
utilization for the week?
How am I performing against my
target capacity plan?
Which servers can I consolidate to
reduce cost?
What is my utilization trend for a
specific day (or hour) of the week?

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Global Cross Services Technology Integration (GCSTI)

Executive Reports
 Account level indicators of overall install base
status
 Cross-platform view
 Status applies to sub-account and attribute
groupings
 These reports will help customers perform
general resource analysis, such as:
What is the overall (cross-platform) server
utilization across the account (or sub-
account)?
How many servers are running red, yellow
(amber), or green status?
What is the future forecast for server
resource utilization (in addition to current
status)?
What is the overall platform performance
for Processor, Memory, and Disk resources?
For management tracking, what is the
ongoing monthly percentage of red, yellow
(amber), and green resources in my account?

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Global Cross Services Technology Integration (GCSTI)

Red Action List

 Facility to communicate monthly resource


exceptions and action plans
 Edit current status
 Supports a closed loop process
 ISO9001-ready
 These reports will help customers track
resource exceptions, such as:
Which servers (if any) are trending red
for the last two months across the account?
What resources (processor, disk, memory
constraints) require attention on the server?
Which server exceptions may be
classified as acceptable?

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Global Cross Services Technology Integration (GCSTI)

Partition Support

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Global Cross Services Technology Integration (GCSTI)

Conti ……

 Partition Support available under SRM for:


 pSeries
 xSeries (using VMware)
 AIX 5.3 micro-partitioning
 Box and LPAR summaries
 Relative Power Ratings (rPerf, tpmc, IDEAS)

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Global Cross Services Technology Integration (GCSTI)

Report Packaging

 Ability to customize and schedule


report packages to be delivered to
IBM users
 Rich Text format allows the user
to refine the package further, once
delivered
 Saves time in building monthly or
weekly health check deliverables

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Global Cross Services Technology Integration (GCSTI)

Application Support

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Global Cross Services Technology Integration (GCSTI)

Conti ……

 Additional Application Monitors for:


 SAP
 Oracle
 DB2
 Generic Metrics

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Global Cross Services Technology Integration (GCSTI)

Statistical Analysis

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Global Cross Services Technology Integration (GCSTI)

Conti …….

 Each report may also apply additional statistical analysis:


 Comparison / Baseline
 Cluster Analysis
 Correlation
 Data Summary / Aggregation
 Forecast

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Global Cross Services Technology Integration (GCSTI)

Registration

 SRM Admin will have privilage to work on registration.

 AMD processes is performed.

 Filled in standard template will have the details of the request.

 AMD request can be reached out via:


Mail,
Task ID ([email protected])
SWC west database (replaced by bugzilla),
Bugzilla.

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Global Cross Services Technology Integration (GCSTI)

Addition

 Check for sftp is possible with out prompting password


 Add the server to the ssh22.conf_v6 (Found in /srm/ssh22 path on MCS)
 Once the server has been added to the conf file we have to add the server
to the “SRM web page (https://w3.srm.eventsgslb.ibm.com”
 Select for the Enterprise and the Customer
 Select the Sub client ID , Category, subcategory (should be maintain),
Action (add), server type (server /Lpar) ,OS ( Platform mention in the
spread sheet ) then click submit button.
 A window will be popped to fill the server Full name, Display name,
Time zone, Country, In production should be check, serial no( if
provided), shift information, Ip address, login ID, password, and the path
 Once submitted a Pop up window shows that the server has been added
with all the details that have mention while submitting.

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Global Cross Services Technology Integration (GCSTI)

Deletion

 Select the Enterprises and Customer and then if you know Sub Client ID’s
then select them, Category (server), subcategory (Maintain), Action
(Display), OS (All if they have not mention in the request). Check the
Submit Tab.
 This will give you a list of server
 Find the server that has to be deleted, and when clicking on that will give
the details of that server.
 Select the Delete option and submit for deletion.
 Once the server has been deleted from the SRM web page remove the
server entry form the ssh22.conf_v6 in the MCS server

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Global Cross Services Technology Integration (GCSTI)

Modification

 Select the Enterprises and Customer and then if you know Sub Client ID’s
then select them, Category (server), subcategory (Maintain), Action
(Display), OS (All , if they have not mention in the request). Check the
Submit Tab.
 This will give you a list of server
 Find the server that has to be modify, and when clicking on that will give
the details of that server.
 Change the IP address of the server as mentioned in the request and check
the submit tab.
 Once the IP address has been modified, change the server name in the
ssh22.conf_v6 file also.

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Global Cross Services Technology Integration (GCSTI)

Collection Status

Collection Status is a internal suite of reports designed to assist the


user in monitoring SRM data collection.

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Global Cross Services Technology Integration (GCSTI)

Conti ……

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Global Cross Services Technology Integration (GCSTI)

Questions ?

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Global Cross Services Technology Integration (GCSTI)

Reference

Links To Download SRM Agent

SRM agent for all Operation System


(Windows server, Windows 2000, AIX, Linux, and Solaris)
can be downloaded from

https://srmweb.raleigh.ibm.com/helps/howto.html.

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Global Cross Services Technology Integration (GCSTI)

Data Paths

 INTEL Systems
 Data collection is stored in C:\Program Files\CMAgent\bin\data\
 You should see files such as:
 "winconfig2006.12.09.Sat"
 "winmon2006.12.09.Sat"
 "winprocess2006.12.09.Sat"
 "winprocesstemp2006.12.09.Sat"

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Global Cross Services Technology Integration (GCSTI)

Data path for Unix

 ls -l /var/adm/perfmgr/daily/hostname (UX)
 You should see files such as:
 "process.2006.12.09.Sat"
 "vmstat.2006.12.09.Sat"
 "netstat.2006.12.09.Sat"
 "dustat.2006.12.09.Sat"
 "envstat.2006.12.09.Sat"
 "iostat.2006.12.09.Sat"

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Global Cross Services Technology Integration (GCSTI)

Configuration files

 ssh22 config files - /srm/ssh22/ ssh22.conf_v6

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