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    Shadan Institute of Management Studies For Boys

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    Divakar kumar Jha
    1. The Consumer Protection Act was enacted in 1986 to protect consumer interests and provide a mechanism for grievance redressal. It established consumer protection councils at central, state, and district levels. 2. The Act aims to ensure better quality of goods and services for consumers and provides them rights like safety, information, choice, and redressal. It covers all sectors and imposes strict liability on manufacturers and service providers. 3. The Act is important from both consumer and business perspectives. It empowers consumers, creates awareness, and safeguards against exploitation. It also guides businesses to avoid unfair practices and fulfill their social responsibilities towards customers.

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    Shadan Institute of Management Studies For Boys

    Uploaded by

    Divakar kumar Jha
    38 views18 pages
    1. The Consumer Protection Act was enacted in 1986 to protect consumer interests and provide a mechanism for grievance redressal. It established consumer protection councils at central, state, and district levels. 2. The Act aims to ensure better quality of goods and services for consumers and provides them rights like safety, information, choice, and redressal. It covers all sectors and imposes strict liability on manufacturers and service providers. 3. The Act is important from both consumer and business perspectives. It empowers consumers, creates awareness, and safeguards against exploitation. It also guides businesses to avoid unfair practices and fulfill their social responsibilities towards customers.

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    141722672030

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    1. The Consumer Protection Act was enacted in 1986 to protect consumer interests and provide a mechanism for grievance redressal. It established consumer protection councils at central, state, and district levels. 2. The Act aims to ensure better quality of goods and services for consumers and provides them rights like safety, information, choice, and redressal. It covers all sectors and imposes strict liability on manufacturers and service providers. 3. The Act is important from both consumer and business perspectives. It empowers consumers, creates awareness, and safeguards against exploitation. It also guides businesses to avoid unfair practices and fulfill their social responsibilities towards customers.

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    Download as pptx, pdf, or txt
    38 views18 pages

    Shadan Institute of Management Studies For Boys

    Uploaded by

    Divakar kumar Jha
    1. The Consumer Protection Act was enacted in 1986 to protect consumer interests and provide a mechanism for grievance redressal. It established consumer protection councils at central, state, and district levels. 2. The Act aims to ensure better quality of goods and services for consumers and provides them rights like safety, information, choice, and redressal. It covers all sectors and imposes strict liability on manufacturers and service providers. 3. The Act is important from both consumer and business perspectives. It empowers consumers, creates awareness, and safeguards against exploitation. It also guides businesses to avoid unfair practices and fulfill their social responsibilities towards customers.

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    SHADAN INSTITUTE OF MANAGEMENT STUDIES FOR BOYS

    CONSUMER AWARENESS LAW

    NAME:MD.AWAIZ
    HT.NO:141722672030
    INTRODUCTION OF LAW

    • LAW means rule made by the authority for the proper


    regulation of a community or society or for correct conduct in
    life. Law is different from an ACT.
    • It is an Act of Parliament, a statute (commonly called a law)
    enacted as primary legislation by a national or sub-national
    parliament. It sets out the main which the
    objectives legislation intended to achieve.
    • Eg; contract act, consumer protection act etc.
    What is Consumer

    • Consumer refers to any individuals or households that use


    goods and services generated within the economy.
    • Consumer is defined as someone who acquires goods or
    services for direct use or ownership rather than for resale
    or use in production and manufacturing.

    For example,
    When your father buys apple for you and you consume them,
    your father as well as yourself are treated as consumers. The
    same thing applies to hiring a taxi to go to your school.
    Consumer Law

    • "MODU" or "consumer law" regulates private


    law relationships between individual consumers and
    the businesses that sell those goods and services.

    • IT deal with credit repair, debt repair, product safety, service


    and sales contracts, bill collector regulation, pricing, utility
    turnoffs, consolidation, personal loans that may lead
    to bankruptcy and much more.
    CONCEPT OF CONSUMER
    PROTECTION
    • Consumer protection means safeguarding the interest and
    rights of consumers. In other words, it refers to the measures
    adopted for the protection of consumers from unscrupulous
    and unethical malpractices by the business and to provide
    them speedy redressal of their grievances
    CONSUMER PROTECTION ACT
    • The Consumer Protection Act, 1986 was enacted for better
    protection of the interests of consumers.
    • The provisions of the Act came into force with effect from 15-
    4-87.
    • Consumer Protection Act imposes strict liability on a
    manufacturer, in case of supply of defective goods by him, and
    a service provider, in case of deficiency in rendering of its
    services.
    HISTORY OF
    CONSUMER
    PROTECTION ACT
    • The act was passed in Lok Sabha on 9th December,1986 and it
    came into force from 1 July 1987. Rajya Sabha passed on
    10th December, 1986 and assented by the President of India
    on 24th December, 1986 and was published in the Gazette of
    India on 26th December, 1986.
    FEATURES OF CONSUMER
    PROTECTION ACT
    • It applies to all goods, services and unfair trade practices
    unless specifically exempted by the Central Government.

    • It covers all sectors whether private, public or co-


    operative.

    • It provides for establishment of consumer protection


    councils at the central, state and district levels to promote
    and protect the rights of consumers and a three tier
    quasijudicial machinery to deal with consumer grievances
    and disputes.
    OBJECTIVES

    • To protect the consumer from abuse.

    • To provide a venue for grievance /redress.

    • To ensure a better quality of living by improving the quality of


    consumer products & services.
    IMPORTANCE OF
    CONSUMER
    PROTECTION ACT
    Importance from Consumer’s Point of view:

    • Unorganised Consumers-In developing countries like India,


    consumers are not organised.Ther are very few consumer
    organistions which are working to protect the interest of
    consumers. Consumer protection provides power and rights to
    these organsation as these organisations can file a case behalf
    of customer.
    • Consumer Ignorance-It spreads awareness so that consumer
    can know about the various redressal agencies where they can
    approach to protect their interests.

    • Wide Spread Exploitation of Consumer’s-There is lot of


    exploitation of consumers as businessmen use various unfair
    trade practices to cheat and exploit consumers.Consumer
    protection provides safe guard to consumers from such
    exploitation.
    Importance from Businessmen’s Point of View:

    • Businessman Uses Society’s Resources- Businessmen use the


    resources of society. They earned profit by supplying goods
    and services to the members of society. They must use these
    resources for the benefits of consumers.

    • Social Responsbilities-A businessman has social obligations


    towards customer. It is responsbility of businessmen to provide
    quality goods at reasonable price. Consumer protection guides
    businessman to provide social responsibilities.
    • Government Intervention-If businessman want to avoid
    intervention of govt. then they should not involve in
    unfair trade practices. Businessman should voluntarly
    involve in the activities which protect the interest of
    consumer

    • Consumer is the Purpose of Business-The basic


    purpose of the business is to create more and more
    customers and retain them and businessmen can
    create more customers only by satisfying the
    customers and protecting the interest of consumers.
    SCOPE OF CONSUMER
    PROTECTION ACT
    • Requirements to performance, composition, contents, design,
    construction, finish, packaging of a consumer product
    • Requirements as to kind, class, grade, dimensions, weights,
    material
    • Requirements as to the methods of sampling, tests and codes
    used to check the quality of the products
    • Requirements as to precautions in storage, transporting and
    packaging
    • Requirements that a consumer product be marked with or
    accompanied by clear and adequate safety warnings or
    instructions, or requirements respecting the form of warning
    or instructions
    NEEDS OFCONSUMER
    PROTECTION ACT
    The necessity of adopting measures to protect the interest of
    consumers arises mainly due to the helpless position of the
    consumers.

    • Social Responsibility-
    It is the moral responsibility of the business to serve the
    interest of consumers. Keeping in line with this principle, it
    is the duty of producers and traders to provide right quality
    and quantity of goods at fair prices to the consumers.
    RIGHTS OF CONSUMER

    • Right to Safety
    • Right to Information
    • Right to Choice
    • Right to be Heard
    • Right to Seek Redressal
    • Right to Consumer Education
    • Right to Basic Needs
    • Right to Healthy Environment

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