Prodapt Confidential

Slide 1
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 Definition

• Body language is the language transmitted by

gestures and postures
• Is an important and decisive factor when
transmitting a message
• Provides information about an individual’s
character, emotions, and reactions

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Slide 2
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 Movement is the original and most intense
means of expression and of will

Movement is the starting point par

excellence of human behavior

A person can stop speaking, but he

cannot stop communicating with his body

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Slide 3
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 NON-VERBAL symbols are four times more
effective than VERBAL ones

All individuals have some knowledge of

the vocabulary of body symbols

Non-verbal signs are grasped instinctively and

directly

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Slide 4
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 Signals emitted unconsciously always
tell the truth

Gestures are the direct and unrepeatable

expression of the personality

Each gesture synthesizes multiple contents,

both conscious and unconscious

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Slide 5
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 Body language is a sensorial process from
the point of view of perception and
emission

The more signals we consciously attempt to

perceive and understand, the more accurate
will be our interpretation of a person’s
conduct

Only those persons who live in awareness

of their body will be able to maintain
sensitive contact with their surrroundings
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Slide 6
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 Three senses are used to interpret the
outside world:

• Sight (visual person, 55%)

• Hearing (auditory person, 15%)
• Touch (kinetic person, 30%)

Each person has a predominant sense

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Slide 7
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 The 7 most important words:
I admit I have made a mistake

The 6 most important words :

You have done a good job

The 5 most important words :

Tell me what you think

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Slide 8
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 The 4 most important words : 
Do me a favor

The 3 most important words : 

Thanks a lot

The most important word :  We

The least important word :  I

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Slide 9
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 Masking
Method by which we control our body so that it will not
send out messages that our mind wants to hide

Posture
Posture is not only a way of punctuating a conversation,
but it is also the way individuals relate with each other
when they are in a group.

Types of posture
• Inclusive or non-inclusive
• Face-to-face or parallel

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Slide 10
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 Inclusive or non-inclusive
These terms describe the way in which the
members of a group include (or exclude) other
people

Face-to-face
Posture when two individuals relate facing
each other

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Slide 11
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Parts of the Body movements include:

Facial expression

Eye movement
Hands
Feet

Whole body

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Slide 12
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 The meaning of gestures. Examples

Doubt: we raise an eyebrow

Scratching one’s nose: puzzled

Smile Sad

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Slide 13
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 Victory Success

Different Expressions of Face

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Slide 14
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 Holding eye contact Interest/curiosity

Showing the palms of Inviting trust

one’s hands

Covering one’s Insecurity

mouth when talking

Avoiding eye-contact Not wanting to show

when talking feelings; or lying

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Slide 15
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Secrets of Body Language
• People only pay attention to 7% of what we say?
• Research has shown that people derive only about 7% of the meaning
of a communication from the words
themselves which the speaker uses (verbalized emotion)
• About 38% is based on tone of voice, and
• A whopping 55% from the speaker's body language."

Most people are unaware of the way they are projecting themselves
because in general, people will detect body language signals
subconsciously. Make an effort to apply all seven of these tips and people
will react differently when you are speaking to them.

In fact , we haven’t even scratched the surface of how you can use body
language to your advantage and...
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Slide 16
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Here are  7 Body Language Tips that will help you when you’re
interacting. Leave a lasting positive impression.
 
1 Always look at someone directly in their eyes when they are speaking
to you. This may seem difficult at first but it’s definitely the #1 body
language ingredient to make you successful when interacting with
others. Note: Do not ever stare at someone.
 
2 Always stand up straight. You never want to slouch. Not only does
this make you appear shorter but it projects an image of someone who
has low self-esteem.
 
3 Smile. Smiling is your most powerful body language signal. Though it
is not recommended to smile constantly (people will be under the
impression you are searching for approval), you should still make an
effort to appear happy and optimistic.
 

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Slide 17
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4 Do not make repeated, nervous like gestures. When speaking to
someone it’s important to use body movements but never fast and
repetitive ones (picture someone who is nervous while public
speaking; this is exactly what you're NOT aiming for).
 
5 Create your own personal space. Make sure you let others know you
have your own personal space and do not let them walk all over you.
Note: you never want to invade someone else’s personal space.
 
6 Dedicate all of your attention to the person you are speaking with.
Do not constantly look around as if you are uncomfortable or not
interested. 
7 Make sure to emphasize all of these tips when you meet someone
new. First impressions count for a lot. You want to make the best
impression you can.

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Slide 18
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 Tips for Improving Nonverbal
Communication Skills
 Maintain eye contact
 Occasionally nod your head

in agreement
 Smile and show animation

 Lean toward the speaker

 Speak at a moderate rate

 Use an assuring tone

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Slide 19
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 Listening Skills
DO’S DONT’S

• Summarize speaker’s • Tune out speakers who

ideas are dry, boring and
uninteresting to you
• Take notes
• Get emotional (angry,
• Pay attention to visuals upset) if speaker uses
• Interpret speaker’s offensive language or
body language jokes about something
• Work at listening important to me
• Deny information that
you don’t agree with
• Pretend to listen
• Daydream

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Slide 20
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 Power Etiquette Tools
• Handshake
• Proper Introductions
• Electronic Communication
• Phone-ittude
• Wardrobe
• Dining Skills
• International Understanding
• Personal Style

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Slide 21
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 Manners are
80% common sense
and 20% kindness.

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Slide 22
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 The Handshake
• Facing

• Allow 14-18”
space bubble
• Smile

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Slide 23
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 Introductions
Are about Honor and
Respect
• Mention higher
ranking person first
• Mention senior
person’s name first
• Use first and last
names

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Slide 24
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 Grooming is noticed!

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Slide 25
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 SMILE & LAUGH
A smile can brighten an
otherwise dull day for
someone! Use yours often!

Laugh each day.

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Slide 26
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 Body Language
Your posture speaks louder
than your words.

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Slide 27
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 Words, Words, Words

The power of your words

cannot be measured.

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Slide 28
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 Recommendations
The greeting: a good starting point (show openness)
Don’t blink constantly
Try to keep a direct look and establish eye contact
with the people you are talking to
Don’t bite your lips or moisten them with your
tongue
Always keep your mouth shut while you are listening
Maintain an appropriate position and avoid constant
abrupt movements
Control the movements of your hands and keep them
visible
Do not allow any object to come between you and
your audience

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Slide 29
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 Recommendations (Continued)

Try to integrate with your audience and adapt your

clothing to their social, economic, and other
characteristics
Do not cross your arms over your chest
Do not cover your mouth with your hand while you
are speaking
Maintain a relaxed posture

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Slide 30
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 He who does not understand a look will not
understand a long explanation either

Arab proverb

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Slide 32
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