TANZEELA NAEEM

STUDENT ID: MC190400105

MASTERS IN PUBLIC ADMINISTRATION
HUMAN RESOURCE MANAGEMENT
 Final Project

The Impact of Job Stress on

Employee Performance
Introduction of the Project
■ Stress is a mental and physically situation that happens
when sources of a person are not enough to acclimate to
the basic requirements and stress of the circumstance.
■ Consequently, stress is almost certain in conditions than
others and in specific people than others.
■ Stress is categorized as a response to an action that is
set upon an individual.
■ It may be generally supposed as "a situation where one
meets a gap between the present and anticipated
condition.“
■ Merriam Webster (1998) categorized stress as a physical
or emotional feature that reasons real or mental straining
and might be a factor in infection causality.
■ It is an normal response when the mind observes a
danger.
Introduction of the Project
■ At the time when the danger is realized, the human body
releases chemicals that activate its "battle or flight"
reaction.
■ Therapist Richard S. Lazarus represented pressure as "a
situation or sensation that a person meets when he/she
realizes that the requests beat and social assets the
individual can prepare."
■ The stress is divided into two categories:
– Eustress (Positive stress)
– Distress (Negative stress)
■ In the daily life anyhow, stress is viewed as negative. For
the sack of ease, we will use only undesirable
fundamental meaning of stress as this is more important
from the subject point of view.
Objectives and Significance
Objectives
 The core objectives of this research that are to be
achieved are given below
1. To explore the effect of job stress on the
performance of employee,
2. To inspect the type of job stress faced by employees.
3. To categorize the aspects that are responsible for job
stress.
4. To determine the approaches for dealing with job
stress.
 To make recommendations in suitable ways to
proactively and efficiently manage stress in the
workplace.
Objectives and Significance
Significance
■ The investigation can be critical especially for two
arrangements of partners in particular the
Organizations that adopt appropriate processes after
learning about work - related stress implement (OSI) to
decrease this stress
■ In this manner improving the employees‟ work
execution; and the representatives who in the wake of
staying alert can find fitting ways to lessen their own
pressure saving themselves from assortment of
medical problems
■ Furthermore assist the board with carrying out the
pressure the executives techniques.
Research Methodology
 Data Collection Tools:
For data collection, I have used both primary and
secondary sources of data collection.
i. Primary Source
Questionnaire is used to collect data from the employees
of the banks of Pakistan.
ii. Secondary Source
Secondary data is collected from internet and other
related research papers.
Research Methodology
 Level of Organization for Data Collection
The data has been collected from conventional banks
of Pakistan

Unit of Analysis
Unit of Analysis was the group of workers in the
selected banks.

Scale of Questionnaire Used

A five-point Likert Scale questionnaire has been
used to collect the data from banks.
Research Methodology

 Sample Size
The sampling size was 120, 30 participants from each
bank.
 Sampling Technique
The sampling technique is the type of non-probability
sampling that is result-oriented analyzing and that is to
be implemented to collect the data.
Data Processing

■ Correlation and regression analysis will be used to get

the results in this study..

■ Software Used
To get exact results of this research, Microsoft Excel and
SPSS software is used for data analysis.
Data Analysis
Table 4.1 Descriptive Statistics

Descriptive Statistics

  N Minimum Maximum Mean Std. Deviation

JS
120 2.70 4.90 3.7808 .43081

APDJS
120 2.14 4.43 3.4179 .45560

EP
120 3.00 4.10 3.5483 .24520

Valid N (listwise)

120       
Data Analysis
Table 4.2 Correlation Analyses

Correlations
  JS APDJS EP
JS Pearson Correlation
1 .081 .144

Sig. (2-tailed)   .380 .117

N 120 120 120
APDJS Pearson Correlation
.081 1 .056

Sig. (2-tailed) .380  .542

N 120 120 120
EP Pearson Correlation
.144 .056 1

Sig. (2-tailed) .117 .542 

N 120 120 120
Data Analysis
Table 4.3 Regression analyses

Model Summary

Model R R Square Adjusted R Square Std. Error of the Estimate

1
.150a .023 .006 .24447
a. Predictors: (Constant), APDJS, JS
Data Analysis

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression .162 2 .081 1.356 .262b
Residual 6.993 117 .060    
Total 7.155 119     
 
a. Dependent Variable: EP

b. Predictors: (Constant), APDJS, JS

Data Analysis

Coefficientsa

Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta T Sig.
1 (Constant)
3.164 .250   12.657 .000

JS .080 .052 .140 1.527 .129

APDJS .024 .049 .045 .490 .625
 
 
a. Dependent Variable: EP
Conclusion/Findings
 This study sought to examine how performance of employees
in Pakistan's banking industry was impacted by job stress.
 The vast amount of elements that were discovered, listed, and
examined in the studies shows that the study's objectives
were accomplished.
 The study's conclusions indicated that the unfavorable factors
that disturbed workers had a detrimental effect on their output.
 Workers should be stress-free in team to function well for a
banking organization to be more productive.
 Employees at banks deal with a variety of pressures, and a
research found that too much stress has a negative effect on
productivity.
Conclusion/Findings
 In their hypothesis study, (Ashfag & Muhammad, 2013)
hypothesized that stress has a negative impact on employee
performance when it rises over a certain threshold that is
deemed undesirable.
 The results of the questionnaire survey shows that
respondents clearly believed that workload had the greatest
impact on Employee performance.
 This clearly suggests that employees' mental and physical
performance is influenced by stress caused by heavy
workloads, the possibility of misunderstandings with superiors,
and the sheer volume of work they are required to do.
 Most of the respondents were agreed with the statements of
Effect of job stress on employees’ performance that means all
the factors of job stressor are affected of employee
performance.
Conclusion/Findings
 Similarly, most of the banking employees also agreed with the
statements of Approaches for dealing with job stress which
indicates that the banking organizations are working on
approaches to deal and manage work stress.
 So that the stress can be reduced within employees and they
can work efficiently and overall performance of banks can be
increased.
 This result also clearly suggests that employee facing job
security stress in the company.
 The salary is very low and employee is not satisfied with the
job and it will effect on the employee performance as well as
on the performance of banking organizations
Recommendations
The suggestions listed below can be put into practice to
help bank staff feel less stressed.
 To control occupational stress, the HR management in
banks must implement stress management programs to
reduce job stress effectively.
 Banks should increase the salaries of their employees so
that they can be able to work with motivation within the
organization and do not face stress of regarding change of
job and low income. It will result to increase the employee
performance as well as organizational performance.
 Managers should assigned the tasks to employees equally
so that everyone can complete their work on time and no
one need to sit late to complete his work.
Recommendations
 There should be a cut off time to deal with clients so that
employee can be able to schedule their tasks and do not
feel pressure all the day.
 Management should appreciate their employees for their
hard work so that employees feel more encouraged and
work with more motivation. This will result to reduce stress
among employees.
 Overtime work should be avoided to reduce stress among
employees.
Appendices
Type and aspects of Job Stress faced by employees
1. On account of heavy workload I have to work overtime rather than the normal
working hours

Strongly Agree Agree Neutral Disagree Strongly

Disagree

2. I feel pressure to a certain extent due to heavy workload

Strongly Agree Agree Neutral Disagree Strongly

Disagree

3. I have to struggle hard to complete the assigned tasks as per specifications

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I do not have enough time to complete the assigned tasks

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Serving clients in different time zones increase my time pressure

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
I have no time for my hobbies/personal interests

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I have to exert greater level of attentiveness and patience every moment

Strongly Agree Agree Neutral Disagree Strongly

Disagree

My job compels me to work fast

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I do not get enough appreciation on a work well done

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am not fairly rewarded according to my performance

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Bonuses and allowances are insufficient to meet my needs

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
Effect of job stress on employees’ performance.
I work overtime to complete my projects

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I acquire new skills and update myself to the latest developments in Technology

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I exhibit punctuality on all job related matters

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I do not take unnecessary off from work

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am able to follow a methodical approach in understanding and solving problems

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
I am able to get promotions/ salary hike based on my work performance

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I perform the assigned tasks to the best of my abilities

Strongly Agree Agree Neutral Disagree Strongly

Disagree

My response to client requirements is quick

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am able to work with and manage different groups/clients simultaneously

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am confident to perform any tasks related to my job

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
Once the task is assigned, I will perform it without being asked to do

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I put forward new ideas and suggestions for improving team performance

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I have never given any excuse in the execution of assigned tasks

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am updated with new developments in technology to execute any assigned task

Strongly Agree Agree Neutral Disagree Strongly

Disagree

I am able to get top scores on my performance feedback

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
Approaches for dealing with job stress.
Organization takes steps to manage job stress in employees

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Organization manage trainings to deal with job stress

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Employees take part in such activities that is helpful to release stress

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Have the people working around ever given any information or advice?

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Has anyone given assistance in work?

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Appendices
Approaches for dealing with job stress.
Organization takes steps to manage job stress in employees

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Organization manage trainings to deal with job stress

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Employees take part in such activities that is helpful to release stress

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Have the people working around ever given any information or advice?

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Has anyone given assistance in work?

Strongly Agree Agree Neutral Disagree Strongly

Disagree
 Appendices
Employees are able to balance between time at work and time at other activities.

Strongly Agree Agree Neutral Disagree Strongly

Disagree

Employees are able to balance the job and other activities

Strongly Agree Agree Neutral Disagree Strongly

Disagree
Thank You