Employee Orientation

Table of Contents

Icebreaker Session

About Transworld

TOP Management

Our Policies & Your Benefits

Employee Engagement
Please Share with us

Your Name

How did you hear about Transworld

Who is your favorite hero?

About Transworld
Introduction

Transworld Associates; a joint venture of Orascom Telecom, Saif Group and Omzest
Group, the first privately owned submarine fiber optic cable system between
Karachi – Pakistan, Muscat – Oman, And Fujirah – UAE. Transworld commenced
operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM
submarine cable system. TW provides end-to-end direct broadband, high speed
connectivity to the growing number of telecom operators, ISP’s and corporate
customers in Pakistan.
Our Mission

To be the premier global connectivity solutions provider by offering high value

customized products and services, ensuring complete customer confidence and
satisfaction, in an environment that respects and empowers employees and
rewards initiative, competence and integrity.
Vision & Values

Vision
To be the premier global connectivity solutions provider by offering high value
customized products and services, ensuring complete customer confidence and
satisfaction, in an environment that respects and empowers employees and
rewards initiative, competence and integrity.

Values
Striving for Excellence
Customer Focus
Integrity
Respect for People
Teamwork
Hierarchy Levels President/CEO

Vice President/Chief Officer

Directors

General Manager

Senior Manager

Manager

Deputy Manager

Assistant Manager

Executive

Associate
TWA Organizational Structure
President

Group Head VP VP
VP Finance
HR & Admin Engineering Commercial
Procuremen

Developme
Admin/HR

Marketing

Customer

Business
Services
Finance

Access

Sales
NOC

TAC

nt
IP

IT
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TES Organizational Structure
President

COO

Group Head Director VP VP

HR & Admin Finance Engineering Commercial
Procuremen

Corporate/
Warehouse
Admin/HR

Marketing

Consumer
Networks

Customer
Services
Access

Sales
Billing

NOC
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Transworld Entities & Offices
Transworld Associates Pvt. Ltd Transworld Enterprise Services Ltd.

Transworld offices

TW Head Office - Islamabad TW Office - Lahore TW Office – Clifton Karachi

TES Office – DHA Islamabad TES Office – DHA Y Block Cable Landing Station
Location for Cable Landing Station
TWA CLS is situated near Hawksbay Beach (Turtle Beach) in Karachi
The TWA CLS is a place where 02 Submarine Cables are landing
TW1 (Trans World 1)
SEAMEWE5 (South East Asia Middle East Western Europe 5)
These both Submarine Cable Systems carry around 65% of Internet Bandwidth of
Pakistan
Hence TWA CLS is the Internet Hub of Pakistan
TW Product Portfolio
IP Transit
Internet browsing tool
IPLC
International private leased circuit for data sharing internationally
Global MPLS
Multiprotocol label switching technology that provides end-to-end connectivity to link all
international sites to a single IP network
Data Center Managed Cloud Services
Transworld data center is located 20km outside the clamor of Karachi city, built on tire III
architecture to let companies purchase rack space and physically house equipment
I-Connect
Local connectivity intercity for data sharing
TW Prominent Customers
National Telecommunication Corporation (NTC)
Higher Education Commission (HEC)
Mobillink
Telenor
Nayatel
Multinet
Brain Tel
Cybernet
Qubee
Nexlinx
Wateen
Pakistan Software Export Board
TOP Management
TOP Management
Iskander N. (Alex) Shalaby Kamran Malik
(Chairman & CEO) Faisal Abbasi
(President)
(VP Commercial)

Syed Jibran Ali

Syed Amiruddin Naveed Malik
(COO Commercial)
(VP Engineering) (VP Finance)

Ambreen Bashir Kashif Khan

(Group Head HR (Director Finance)
& Admin)
TW Policies & Benefits
Benefits - Leaves
Annual Leaves
Employment Type Eligibility Entitlement

Permanent After confirmation 20 per year

Contractual From joining 20 per year

Casual Leaves

Employment Type Eligibility Entitlement

Permanent From start of employment 1 per month during

probation/7 per year after
confirmation

Contractual From start of employment 7 per year

Benefits - Leaves
Sick Leaves
Employment Type Eligibility Entitlement
Permanent After confirmation 15 per year
Contractual From joining 15 per year

Maternity Leaves
Employment Type Eligibility Entitlement

Permanent After confirmation 60 up to 2 mature

pregnancies
Contractual On date of joining 60 up to 2 mature
pregnancies

Hajj & Umrah Leaves

Employment Type Eligibility Entitlement

Hajj Leaves

Umarh Leaves

Leave Encashment
Encashment of 50 % un availed annual leaves will be given to employees at the end of year.
Benefits - Medical
Outdoor Medical
Employment Type Eligibility Entitlement

Permanent From start of employment 8 % of gross salary

Contractual From start of employment 8 % of gross salary

Life and Accidental Insurance

All permanent employees of Transworld shall be covered with group life and
accidental death, non contributory 24 hours insurance coverage as per their
grade. For details refer to the HR manual.
Benefits - Medical
Health Insurance
Employment Type/Category Plan
Permanent
A (Directors & Above) Hospital Care (Per confinement per insured)
Room rent Sublimit
Major Medical Care
Maternity Care (Normal) & (C-Section)
25% of Hospitalization in Case of Accidental Emergency

B (Managers & Above) Hospital Care (Per confinement per insured)

Room rent Sublimit
Major Medical Care
Maternity Care (Normal) & (C-Section)
25% of Hospitalization in Case of Accidental Emergency
Benefits - Medical
Health Insurance - Contractual
Contractual Plan

A (All Entitled) Hospital Care (Per confinement per insured)

Room rent Sublimit
Major Medical Care
Maternity Care” (Normal) & (C-Section)
Benefits - Medical
OPD Submission Deadline

2nd of every month

Note:

Doctor’s prescription is mandatory in case of bill exceeding the amount of Rs. 1000/-

A prescription for self, spouse and children will remain valid for 3 months however
employee will submit a copy of prescription every time He/She forwards OPD Claims
prescription for parents will remain for a period of 1 Year however a copy will required
to be submitted with every OPD Claim

All medical test MUST be supported with valid doctor’s advice, without which the same
will not be proceed
Benefits – PF & EOBI
Retirement Benefits

Provident Fund

Full time, regular and confirmed service of the employer shall be eligible for
membership of Provident Fund with the contribution of 6.667%

EOBI

When employee completes 60 years he/she will fill out the required forms and
forward these to the institution in order to retain the pension benefits

All fulltime employees get registered with EOBI by the employer and at the time of
resignation/termination, the registration shall be terminated
Probation
All new employees will serve a minimum three month’s probationary period

HR department issues an official letter of confirmation after successful completion of

this period

However, in certain cases, this period may be extended at the discretion of the
management in individual cases
Working Hours & Breaks
Transworld operates five days a week, from 9:00 to 18:00 hours

Shift employees work in accordance with the hours of work and number of days per
week

The usual lunch hours is 13:00 to 14:00 hours

Prayers and lunch break on Fridays is from 13:00 to 14:30 hours

During Ramadan, working week is without any breaks for meals and the timings are
from 09:00 hours to 15:00 hours and on Friday from 09:00 to 13:00 hours
Performance review & Bonuses
Employment Type Eligibility

Permanent Confirmed employee who joined

before 30th June
Contractual Contractual employee who joined
before 30th June
Points to Remember
Appointment letter, Employee ID Card, Bank Letter & Visiting Cards will be provided after
completion of documents

• Documentation is Needed For:

Employee ID’s
Bank Letter issuance
Email ID Creation
Employee Cards
Insurance
Training Duration (CCR)
• Duration:
Training is of 2 Weeks

• Will I be getting paid for Training?

After Graduating the Training
Account Opening Process
• Banks on Panel
United Bank Limited (UBL)

• Information Required for Bank Letter

Name as per CNIC
Father’s Name as per CNIC
CNIC #
CNIC Expiry Date
Important Email Addresses
• HR Department
[email protected]
[email protected]

• IT Department
[email protected]

• Customer Services
[email protected]
Salary Logistics
Salary will not be disbursed if incomplete documentation is submitted with HR

Salary will only be paid through bank transfer (Company will not issue more than 3
chques)

Payroll is disbursed by the 1st week of every month

Open Door Policy
An Open Door Policy for all employees to assist & provide effective and timely solutions
to work related questions, concerns or problems
Dress Code Policy
Dress Code for Transworld is Business Casual
Dress pent preferred
Collared shirts
Fridays through Sundays are casual days
Clothing should be comfortable & practical, yet not distracting or offensive to others
Torn, dirty or frayed clothing is unacceptable
Overall appearance should be neat & tidy
Information Technology & Security
Protect information shared with you
Emails not to be used for personal use
Login through official domain
Internet access for official use only
Cannot play games on official systems
Data transfer not allowed
External systems/devices not allowed
Departure
• HR Department
In case of contractual employees either side can part ways by giving 2 weeks notice
In case of Permanent employees either side can part ways by giving 1 month notice
• Separation
In an event of termination of services, employee will get current month’s salary till the
LWD or severance as per agreement
• Dismissal
Any breach of trust
Violation of the Code of Conduct
Any other criminal activity punishable under Pakistan Penal Code 1860
Departure
• Final Clearance
Outgoing employee will visit each department to seek clearance on LWD
Provident Fund will be paid if employee will avails the option of PF membership
Settlement will be Delayed by another month if clearance formalities will not be
complete (60 to 90 days)
• Service Certificate
Specified work certificate as an acknowledgement of services rendered upon discretion
of HRD
Issuing work certificate depends on
Completion of notice period
Clearance given from all departments
No pending dues
Employee Code of Conduct
& Disciplinary Measures for Misconduct
Common Offences:
Using cell phone on CC floor
Insubordination
Misbehavior
Using profanity
Breach of confidentiality
Misuse of company property
Late arrival
Uniformed absences
Moonlighting (Should inform about other sources of income)
Using drugs
Assault / Harassment
Working on Gazette Holidays / OFF Days
This is department specific – however as per standard weekly hours
Employee Engagement Activities

Annual Dinner

National holidays

Sports events
Glimpse of Cricket Tournament - 2018
Glimpse of Annual Dinner
Thank You