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    Business-Etiquette 3

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    Клара Куатбаева
    The document provides an overview of key differences between school and business etiquette and protocols. It emphasizes that business focuses more on teamwork, relationships, subjective judgments, and serving employees rather than customers. The most important skills for business include reading people, creating positive relationships through understanding others' interests, and using relationships to achieve goals without abusing trust. The document outlines best practices for developing good work habits, communication skills, and presenting a professional image in the workplace.

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    Business-Etiquette 3

    Uploaded by

    Клара Куатбаева
    29 views28 pages
    The document provides an overview of key differences between school and business etiquette and protocols. It emphasizes that business focuses more on teamwork, relationships, subjective judgments, and serving employees rather than customers. The most important skills for business include reading people, creating positive relationships through understanding others' interests, and using relationships to achieve goals without abusing trust. The document outlines best practices for developing good work habits, communication skills, and presenting a professional image in the workplace.

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    The document provides an overview of key differences between school and business etiquette and protocols. It emphasizes that business focuses more on teamwork, relationships, subjective judgments, and serving employees rather than customers. The most important skills for business include reading people, creating positive relationships through understanding others' interests, and using relationships to achieve goals without abusing trust. The document outlines best practices for developing good work habits, communication skills, and presenting a professional image in the workplace.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    29 views28 pages

    Business-Etiquette 3

    Uploaded by

    Клара Куатбаева
    The document provides an overview of key differences between school and business etiquette and protocols. It emphasizes that business focuses more on teamwork, relationships, subjective judgments, and serving employees rather than customers. The most important skills for business include reading people, creating positive relationships through understanding others' interests, and using relationships to achieve goals without abusing trust. The document outlines best practices for developing good work habits, communication skills, and presenting a professional image in the workplace.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 28

    Business Etiquette

    Difference Between School and Business

    School Business

    Individual Teamwork
    Tests Relationships
    Quantified Subjective
    Customer Employee
    Objective Judgments
    Written Verbal
    Senior Trainee
    Most Important Skill

    How to read people.

    Become a people watcher


    Be a good listener
    Predict what you think they’re
    going to do
    Most Important Skill

    Create Positive Relationships

    Find out what people want and help them get it


    Be alert to people’s interests and hobbies
    Most Important Skill

     Use Positive Relationships to Achieve


    Your Goals

    Once you establish a relationship


    never abuse them. Thank them!
    Be aware of another’s position, what
    they can and can not do, relationships
    with others, and ethics of the
    situation
    Develop Good Work Habits

    Competition: Be the Work Hours: Adjust


    best your hours around
    Honesty & Integrity: others. Watch
    Reputation is attendance and
    important. Don’t steal absences
    time. Demonstrate Deadlines are very
    integrity. Keep important. Make all
    confidences meetings and
    appointments
    Develop Good Work Habits

    Neatness: Many Volunteer for projects.


    advantages of looking Guard against over-
    neat promising
    Workloads: Develop Breaks and Lunches.
    an eager and willing Be aware of customs
    attitude. Don’t be a and reputation
    complainer. Offer your
    assistance to others
    Develop Good Work Habits

    Perception is Reality: What does your boss and


    others think of you?
    Getting your money’s worth: That’s what the
    company wants
    New Skills are Important

    Organization: Calendars,
    files, and lists
    Calendar: Don’t over book,
    give yourself travel time
    Filing System: Dept. filing
    system and develop a tickle
    file
    New Skills are Important

    Boss Communication List:


    Tasks and achievements
    Criticism: Accepting: How to
    accept it, admit it, thank
    them, and demonstrate
    change
    New Skills are Important

    Criticism: Giving
    Have a plan, make it
    positive, and adjust your
    criticism
    Give Compliments
    Acknowledge Others: Learn
    names & be friendly
    Learn the Desirable Traits

    Positive Attitude: Develop a


    positive attitude and create a
    positive image
    General Knowledge: Stay
    current in your field
    Control your Anger
    Learn the Desirable Traits

    Patience
    Conforming: Adjust to
    image & value of
    company
    Humor: Using or
    developing a sense of
    humor helps you
    enjoy business and
    encourages others to
    like you
    Your Boss

    Learn & accept the


    importance of your
    boss
    Your boss’s success
    depends on you!
    Learn what your boss
    expects from you:
    habits, skills, traits
    Your Boss

    No surprises!
    Communicate!
    Demonstrate loyalty
    Keep confidences
    Remember your boss
    is human
    Use your boss as a
    mentor
    Your Boss

    If you disagree with your


    boss:
    Seek experienced outside
    advice.
    Discuss privately with
    boss.
    Remember your boss
    makes the final decision.
    Your Boss’s Managing Style

    Identify your Boss’s


    style
    Identify your Boss’s
    Preference
    Identify your
    management style
    Your Boss’s Managing Style

    Managing Styles are:


    Fear/Intimidation
    Logic/Reasoning
    Emotion/Instinct
    Expertise/technical
    knowledge
    Organizational Charts

    Organizational Charts Personal Relationship


    Expectations within Charts
    groups: senior Predict promotions
    managers,
    secretaries, middle
    managers,
    colleagues, technical
    personnel
    Take Advantage of High Visibility
    Situations

     Attend Business Lunches


     Practice Public Speaking
     Social and Business Events: Practice the 5 rules
    1) Always attend
    2) Maintain professional image
    3) Use good manners
    4) Limited alcohol
    5) Mingle
     Make contacts to start develop positive relationships
    and present a professional business image
    Teamwork

    You will be part of


    multi-level teams
    There is team
    dependency. Don’t
    overlook deadlines
    Some members over
    control their territories
    Learn your role in
    decision making
    Use Effective Communication Skills

    Verbal
    Influence others
    Telephone
    Written
    Say it before you
    write it
    Short, Sweet & to the
    Point
    Company Format
    Use Effective Communication Skills

    Use the Least Formal


    Rule
    The Cool Down Rule
    Computer use: watch
    the e-mail and
    internet
    Making Mistakes Positive

    Establish Preventive Admit it &


    Procedures Recommend
    Analyze Mistakes Solutions
    Maximize Effort
    Change Preventive
    Procedures
    Communicate to
    Management
    The Ideal Business Image
     Components of  Selecting Your
    Business Image Professional Image

    Wardrobe Know the dress rules


    Accessories Know what is
    Grooming appropriate
    Imagining Success What is the company
    “uniform”?
    Fundamental Techniques
    in Handling People

    Don't criticize, condemn or complain


    Give honest and sincere appreciation
    Arouse in the other person an eager want
    Be a Leader: How to Change People Without
    Giving Offense or Arousing Resentment

     Begin with praise and honest appreciation


     Call attention to people's mistakes indirectly
     Talk about your own mistakes before criticizing the other person
     Ask questions instead of giving direct orders
     Let the other person save face
     Praise the slightest improvement and praise every
    improvement. Be "hearty in your approbation and lavish in your
    praise."
     Give the other person a fine reputation to live up to
     Use encouragement. Make the fault seem easy to correct
     Make the other person happy about doing the thing you
    suggest
    All the Best 

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