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    Governance Structure

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    Joydip Mukhopadhyay
    Governance structures and cadences are established between TCS and Google to oversee their business relationship. Key meetings include a semi-annual strategic review led by executive sponsors, a quarterly partnering review of the relationship led by client and service partners, and monthly tactical and weekly operational service reviews led by delivery managers, service leads, and subject matter experts to discuss performance, issues, improvements, and escalations.

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    Governance Structure

    Uploaded by

    Joydip Mukhopadhyay
    61 views1 page
    Governance structures and cadences are established between TCS and Google to oversee their business relationship. Key meetings include a semi-annual strategic review led by executive sponsors, a quarterly partnering review of the relationship led by client and service partners, and monthly tactical and weekly operational service reviews led by delivery managers, service leads, and subject matter experts to discuss performance, issues, improvements, and escalations.

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    Governance structures and cadences are established between TCS and Google to oversee their business relationship. Key meetings include a semi-annual strategic review led by executive sponsors, a quarterly partnering review of the relationship led by client and service partners, and monthly tactical and weekly operational service reviews led by delivery managers, service leads, and subject matter experts to discuss performance, issues, improvements, and escalations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    61 views1 page

    Governance Structure

    Uploaded by

    Joydip Mukhopadhyay
    Governance structures and cadences are established between TCS and Google to oversee their business relationship. Key meetings include a semi-annual strategic review led by executive sponsors, a quarterly partnering review of the relationship led by client and service partners, and monthly tactical and weekly operational service reviews led by delivery managers, service leads, and subject matter experts to discuss performance, issues, improvements, and escalations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 1

    Governance Structure and Cadence

    TCS Governance Mechanism Google Key Focus Items

    Supplier Strategic Review


    Executive Director Business Strategy Overview
    Review Relationship Objectives, Oversight of Executive Sponsor
    Half-Yearly Joint Executive briefing
    Client Partner Google/TCS business strategies, Progress & Summary of performance
    Strategic

    Achievement, Value Creation

    Supplier Partnering Google Governance Measures

    Communication
    Review overall status of contract, Review Service Owner Relationship Risk
    Client Partner Plan for Improvements
    Quarterly effectiveness of Governance, Manage relationship

    Escalation
    Delivery Manager Skill requirement projection
    risks & issues, Manage Communications at the
    relationship level

    Customer feedback
    Service Delivery Review
    Tactical

    Service Managers Audit reports


    Client Partner Review of service delivery issues, Review service Demand Planning
    Monthly Delivery Manager SLA’s, Risk Management, Review of Continuous Business changes
    Improvement Plan, Backlog Management Change and Release Mgmt
    Operational

    Operational Metrics
    Delivery Manager Operational Service Review Service Leads Service Lines Status
    Weekly Application Tower Review service performance, SLA report, Review of SMEs Project Communication
    Leads, SMEs major incidents & identify areas of improvement, RCA Review
    Backlog monitoring Continuous Improvement

    Escalation Area Level 1 Level 2 Level 3


    Process non-compliance, Quality, Outage, issues Tower Leads, SDM Client Partner Executive Director
    Workstream level issues (Scope/Program level) Client Partner Executive Director Business Unit Head (CMI)

    1 TCS Confidential

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