Chapter 1-Introduction

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CHAPTER 1:

Introduction To
Management
FUNDAMENTALS OF
MANAGEMENT (MGT 162)
Concept of management

Management functions

Learning Managerial performances


Objective
Levels and Skills of Managers.

Mintzberg’s Managerial Roles


◦ Management is the process of administering
and coordinating resources effectively,
Definition efficiently, and to achieve the goals of the
organization.
A group of individual - They are made up of people
which two or more people who work together.

Management structure – Identify the roles and


responsibility of the job to ensure every worker
knows their job description and responsibility. They
also know whom they have to report to and refer.

Organization
Organizational goals - They have goals to achieve.
They are interacting with each other to achieve a
common goal or a set of goals.

Examples of an organization: Hospitals, UiTM,


School.
Performance efficiency Performance effectiveness
Measuring The ability to do the things right. An
efficient manager is a manager who can
The ability to choose the right goals

Managerial
e.g. If the demand in the market for cars
achieve outputs/ results as expected. is form small, compact & economical
Managers who are able to utilize & cars, but the manager chooses to

Performances
minimize the cost of resources such as produce & manufacture big, luxury &
staff, finance, equipment & raw material. expensive cars, the manager is
considered to be ineffective
Planning
Includes defining goals, establishing strategy & developing
plans to coordinate activities.

Leading

Four Determine what tasks are to be done, who is to do them, how


the task are to be grouped, who reports to whom & where
decisions are to be made.

Functions of Organizing

Management Includes motivating subordinates, directing others,


selecting the most effective communication channels, &
resolving conflicts.

Controlling
Monitoring activities to ensure that they are being
accomplished as planned & correcting any
significant deviations.
Managerial Level
Technical skills
Ability to use the procedures, techniques, &
knowledge of a specialized field.

Human skills

Skill Of Is a skill that gives a manager the ability to


work effectively with other people. It

Managers includes the ability to motivate, understand,


lead & communicate, which a manager
needs throughout his work.

Conceptual skills
They are mental capabilities that help
managers see the whole enterprise as well as
the relationships that exist among the
various parts in the organization.
Interpersonal Roles
Help manager in managing the
organization smoothly.

Mintzberg’s Informational Roles

Managerial Assists manager in receiving &


communicating the information to

Roles
make the right decision.

Decisional Roles
Assists managers in making
decisions that solve problem or
analyze & take advantage of
opportunities.
Interpersonal Roles

Figurehead Leader Liason

A person who
Represent the A person who is performs and interacts
organizations in responsible for hiring, with other people
managerial capacity training and motivating outside the
as head of unit subordinates in the organization such as
organization suppliers, customers,
competitors
Informational Roles

Monitor
• Seeks and receives information from internal and external environment.

Disseminator
 After filtering the information, managers will transmit information received to the employees

Spokesperson
• Managers as spokesperson will transmit information to outsiders
Decisional Roles
Resource Disturbance
Entrepreneur Negotiator
Allocator Handler

 After filtering  Responsible  Responsible


• Think and act the for corrective for
as entrepreneur information, actions when representing
managers will organization the
transmit faces organization at
information important, major
received to the unexpected negotiations
employees disturbances

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