UNIT-I (D) - Community Pharmacy

COMMUNITY + PHARMACY
Mr. Dinesh L. Bawankar

Asst. Professor
Anurag College of Pharmacy, Warthi, Bhandara
Community Pharmacy
“Any place under the direct supervision of a pharmacist where the practice
of pharmacy occurs or where prescription orders are compounded and
dispensed other than a hospital pharmacy or a limited service pharmacy”.
Organizati on and Structure
of
Retail and Wholesale
Drug store
Objectives of Layout design
1. Attract a large number of customers.

2. Increase the sale of a store.
3. Reduce the selling expenses to a minimum.
4. Provide the customer satisfaction.
5. Space reserve for stock, office and resting place for the employees.
6. Proper entrance for coming goods.
7. Project a professional image and improve general appearance.
8. Minimize the movement of customers within the premises of the drug store.
• Fulfill requirements in schedule 'N' of the drug and
cosmetic rules, 1945.
Modern Drug Store • Retail drug store a minimum of 150 sq. Meter area.
• Whole sale drug store a minimum of 200 sq. Meter
area.
Fig: Layout of Retail Drug Store
Fig: Layout of Wholesale Drug Store
Prescription
Traditional Drug Personal Service
Oriented Drug
Stores Drug Stores
Store
Pharmaceutical Centre Super Drug Store
Types of a Drug Store

#1
Traditional Drug Stores
Entire area of Drug store is exposed to customers.

Have pleasing and professional appearance and is convenient for both
workers and customers.
Provide opportunity for maximum sales but there are good chances of theft in
such design.
#2
Personal Service Drug Stores
The whole of the area is not exposed to the customer but the customer is required
to interact with the drug store personnel at the service counter.
During the purchasing process the customer demands an article and the personnel
provide the articles.
This design offer maximum facilities and interaction between drug store
employee and the customers.
The success of any of the drug store depends upon the convenience and friendly
service of the personnel at the service counter.
#3
Prescription Oriented Drug Stores
Provide a comfortable waiting area where the customers are expected to wait
while his prescription is proceeding.
Health related items, drugs and prescription accessories are displayed in
the vicinity while orthopedic and surgical appliances are kept in a separate
room.
Cosmetics and gifts are arranged in a suitable area in the store of this type.
#4
Pharmaceutical Centre
Sell medicines, convenience articles, orthopedic and surgical appliances.
The store has sufficient floor space and is artistically decorated.

#5
Super Drug Store
A huge floor area ranging from 5,000 to 10000 with a square design.
Their customers have access to all-most-all the area in the drug store and can
inspect, handle and select articles themselves.
The design is on self service pattern except for the prescription department
where self service is not possible.
The Legal Requirements
for
E s t a b l i s h m e n t o f R e t a i l D r u g S t o re
Retail Sale
General licenses Restricted licenses

General Licenses
General licenses are granted to persons who have the premises for the
business and who engage the services of a qualified person to
supervise the sale of drug store.
Licenses for retail sale of drugs other than those specified in schedule C,
C1 and X are issued form 20 for drug specified in C, C1 excluding those
specified in schedule X in form 21 and for schedule X drugs in form
20F.
1. The licenses should be displayed in prominent place in a part of premises open
to the public.
Conditions
2. The licenses should comply with the provisions of D & C Act and rules there
under in force.
3. Any change in the qualified staff should be reported to the licensing authority
within one month.
4. Precaution prescribed by the licensing authority for the storage of schedule C

and C1 drugs should be observed.
5. For the sale of additional categories of drugs listed in schedule C, C1

excluding X the licensee must take prior permission of the licensing authority.
Restricted Licenses
The licenses for the restricted sale of drug other than those specified in schedule C,
C1 and X and those specified in schedule C and C1 but not in schedule X are issued
in form 20A and 21A respectively.

1. The licensee must have adequate premises equipped with facilities for the proper storage of drugs
to which the licenses applies provided that this condition does apply to vendors.
Licensee should be complying with the provisions of the D & C Act and rules there under in force.
2. Drugs only purchased from a duly licensed dealer or manufacturer.
3. The licenses can deal only in such drug as can be sold without the supervision of qualified person.
4. Drugs should be sold in their original container.

 Most important aspects of developing an efficient
operating community pharmacy.
 Success of a community pharmacy depends upon
proper selection training, and maintenance of
employees (staff).
Staff
(Personnel)
Criteria
Selection of Staff
• 1. Maximum standards for Qualification of employees.
• 2. Superior people should not be hired for inferior jobs; this type of selection may result in
an adverse effect on staff moral and efficiency.
• 3. For the proper selection of staff for a specific job, the manager should develop a job
description and a job specification for each position in pharmacy.
• Job description should contain such detail as scope of job, its relation to other jobs, working
hours, and pay scale, etc.
• 4. Promotion within a pharmacy staff may be appropriate.
Maintenance of Record
of
Retail and Wholesale Drug Store

Records
Legal Financial Professional

Legal records (Registers)
1. Up-to-date records of specific classes of drugs and poisons according to D & C Act 1940 Rules
1945 and The Poison Act 1919.
2. Maintaining accurate records related to acquisition and disposition of certain drugs that are
supposed to be subject to possible misuse or abuse.
3. Maintain a record on the distribution of poison and hazardous substances.
4. Improperly maintained or incomplete records can bring legal action and penalties.
Patients records
1. Include patients drug histories.
2. Records may be based on family unit basis that allows the pharmacist to monitor the drug usage of
each member of family.
3. Provides basic information about kinds and amounts of drugs being taken by average patients,
reduces the problems associated with drug interactions and individuals idiosyncrasies to drugs.
4. Serve in economic purposes, as source of information for insurance claims and for income tax
deduction of the patients.
Financial records
1. Serves as a basic tool for efficient management and measuring its effect.
2. For making sound decisions regarding future money needs, inventory requirement, personnel
matters and expansion of facilities.
3. In evaluation of past operations, controlling current operations and providing information for
planning and forecasting.
4. Analyzing revenues and expenses & measuring return on investment.
5. Providing the required information to potential granters credit and loans as well as to federal, state,
and local governmental agencies regarding income and business taxes.
6. Helping to ensure a profitable operation.
Dispensing of Proprietary Products
A proprietary medicine is a preparation that is owned or
controlled by an individual or individuals. This control is held
either by a copyright or trade name, or by a patent.
Process of Dispensing
Receiving a prescription
Ascertaining the authority of the prescriber to prescribe
Obtaining any supplementary information
Determining the prescriber's intentions as to the patient's medicine, including the dosing instructions
Reviewing the medication history and other relevant patient information
Entering the prescription detail on the computer

Generating a label for the dispensed medicine and a repeat authorization where required
Selecting or preparing the product intended by the prescriber
Clearly labelling the container of the medicine with the directions for its use
Using a barcode scanner to verify the selection of the correct product
Carefully checking and re-checking all dispensing for accuracy and completeness
Counseling the patient and Good Pharamcy Practice should be followed.

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COMMUNITY + PHARMACY

Mr. Dinesh L. Bawankar

1. Attract a large number of customers.

Pharmaceutical Centre Super Drug Store

Types of a Drug Store

Entire area of Drug store is exposed to customers.

Sell medicines, convenience articles, orthopedic and surgical appliances.

The store has sufficient floor space and is artistically decorated.

General licenses Restricted licenses

4. Precaution prescribed by the licensing authority for the storage of schedule C

5. For the sale of additional categories of drugs listed in schedule C, C1

in form 20A and 21A respectively.

2. Drugs only purchased from a duly licensed dealer or manufacturer.

4. Drugs should be sold in their original container.

Retail and Wholesale Drug Store

Legal Financial Professional

3. Maintain a record on the distribution of poison and hazardous substances.

1. Include patients drug histories.

Ascertaining the authority of the prescriber to prescribe

Obtaining any supplementary information

Reviewing the medication history and other relevant patient information

Entering the prescription detail on the computer

Selecting or preparing the product intended by the prescriber

Using a barcode scanner to verify the selection of the correct product

Counseling the patient and Good Pharamcy Practice should be followed.

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