Scribd
Upload
58 views19 pages

CHP 3

This document discusses different types of communication in organizations. It describes formal communication as planned communication that follows the official chain of command. Informal communication is spontaneous communication based on social relationships. Written communication is used when a permanent record is needed. Other types discussed include upward, horizontal, gesture-based, diagonal, intergroup, and intragroup communication.

Uploaded by

Samim Suratgar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
58 views19 pages

CHP 3

This document discusses different types of communication in organizations. It describes formal communication as planned communication that follows the official chain of command. Informal communication is spontaneous communication based on social relationships. Written communication is used when a permanent record is needed. Other types discussed include upward, horizontal, gesture-based, diagonal, intergroup, and intragroup communication.

Uploaded by

Samim Suratgar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 19

:Chp3

Types of Communication
 1.Formal Communication
 Communication through chain of
command is formal communication
 It shows relation between two positions
 It is planned
 It is established by management
 Message goes through official structure
 It is organization charts
 It is line of authority
Advantage of formal Communication
1) It maintain line of executive, boss order
and subordinate achieve it
2) Due to closure relationship between
worker and supervisor, there is effective
communication
3) Facilitate solution of problems, supervisor
know better than subordinates
4) F.Com. Fix responsibility, and maintain
relationship,
5) It facilitate authoritative communication
Disadvantage of Formal Communication
1. Every happening cant be foreseen in org.
Thus, we need informality some times,
2. It increase workload of supervisor since
supervisor should command everything
3. It implies delays and red-tapism
4. Formal communication is stiff, slow, and
inflexible
2.Informal communication
 It refers to communication based on
informal relationship
 It is no connection with formal structure,
 It is called grapevine
 It is build around social relationship
 It is usual oral
 It is spontaneous and flexible vs F.C is
rigid, and direct
Advantage of informal communication
1) It is faster speed
2) It is dynamics(there is no line of
authority
3) It has multi-dimension( there is no chain
of command
4) It may go to any extent
5) It supplement the formal channel
6) It is very quick
7) It satisfy urge of people
Disadvantage of informal communication
1) It carries ramous and distorted
information
2) It lack authentic channel of commend
3) The network often trespasses upon
formally delegated lines
3. Written Communication
 Words ,letters, charts, pictures, diagram,
memos, report, news, circulars, handbook,
laws, magazine,
 We use written communication when there
is risk of alteration to the message
 It should be recorded
 for reference purpose
 For clarity
 For effectiveness
 For lengthy of message
Upward communication
 From bottom to top with line authority
 It has two purpose
 1.Feedback
 2.Voluntary Communication
Merit of upward Comm
1) Provide feedback to manager about
policy, strategy ,goal
2) It carries information about complaints,
3) It completes the circuits of org.comm
Demerit of Upward comm
1) Generally upward comm is ignored by
supervisor
2) Top management may be unwilling to
listen
3) The information received by top mgmt
may be relevant to top mgmt
Precaution
1) Ease the situation
 Must listen to grievance of juniors
 Top mgmt must be share the value of org.

2. They should open door policy


 They should know the real picture of organization
 Top mgmt should select tacit criticism

3.Upword comm must be protected from distortion,


 top mgmt need cross check
 Avoid yes-men
Horizontal Comm.
 It is called lateral comm.
 It happen between same level people
 The object of the lateral comm is
coordination
 It may be oral or written
Merit of Lateral Comm
1) It helps coordination
2) It remove duplication of work
3) It avoid wastage
Demerits of Lateral Comm
 People advocate things as per their own
angle
 If sensitive it may be affected by personal
ideas, own interest, likes ,dislikes etc
Gesture or implied comm
1. Gesture and posture is supplement of
oral communication
 It convey feelings, emotion , attitudes,
reactions, responses
2.Facial expression like nodding of head,
twinkling of eyes, and movement of
hands, handshakes,
Advantage of posture comm
1) Helps to motivate subordinate,
2) It immediate covey feelings, emotion
3) It’s a good supplementation of oral comm
Diagonal Communication
 Comm between people who not in the
same level nor in the same department
 People bias is main factor
 Like instead of sending sale report to
marketing manager; sending report to
cost accountants
Inter group/Interpersonal Comm
 Any employee is part of org. network
 They learn and communicate from their
job
 Slowly, social and professional affiliation
links employees be part of small group
and networks,
 They learn about corporate culture, value,
as their job necessary
Intra group/Intra-personal Comm
 There are four patterns in intra group
comm(information transmit intra group)
1. When a group member communicate
with leader of group
2. With middle person of group
3. With below member of group
4. With above member of the group

You might also like