20 Keys
20 Keys
. Comprising 20 very practical key methods required to strengthen the organization's delivery system Utilizing simple drawings (and check sheets) to: benchmark the organization against best practices in the world compare units within a group (or work units within a company) Recognizing and respecting what the company has achieved to date Creating an image (or vision) throughout the organization of what can be achieved (promote stretch goals) Enabling every unit in the organization to set and achieve specific improvement goals Providing a methodology to achieve top management's strategic goals in the workplace Involving all employees in the accomplishment of the super ordinate goal - a 20 point improvement in 4 years to: double productivity reduce defects by 80% reduce work-in-process by 50% Integrating all the best improvement methods to eliminate waste Focusing on making products and services better, faster and cheaper
There are five levels in each of the 20 Keys. These five levels are explained in a pictorial map of each Key as well as in a check sheet format By using the 20 Keys, 5-point multi-industry, international benchmarking system, the organization or department or a section of the organization can be evaluated and an overall 20 Keys score determined. A 20 Keys evaluation should be made by most managers as well as a representative sample of employees or through a thorough audit at least twice a year. This evaluation is then presented in the form of a radar chart presenting the constitution or capability of the organization. The purpose of benchmarking is to determine where you are today in terms of global best practices and where you would like to be tomorrow. In determining where you are and in making the transition, the 20 Keys provides the company with practical simple steps and stresses the synergistic effects created by the interrelationships of all the Keys.