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Participate in Workplace Communication

This document discusses communication in the workplace. It outlines three learning outcomes: 1) obtaining and conveying workplace information, 2) participating in workplace meetings and discussions, and 3) completing relevant work-related documents. It defines communication and describes the types and elements of communication. It then provides more details about each learning outcome, including how to access and share information, participate appropriately in meetings, and accurately fill out various workplace forms.

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Jeff Lacasandile
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3K views50 pages

Participate in Workplace Communication

This document discusses communication in the workplace. It outlines three learning outcomes: 1) obtaining and conveying workplace information, 2) participating in workplace meetings and discussions, and 3) completing relevant work-related documents. It defines communication and describes the types and elements of communication. It then provides more details about each learning outcome, including how to access and share information, participate appropriately in meetings, and accurately fill out various workplace forms.

Uploaded by

Jeff Lacasandile
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Participate in Workplace

Communication
Learning Outcomes:
1. Obtain and convey workplace information.
2. Complete relevant work-related documents.
3. Participate in workplace meeting and
discussion.
What is Communication?
● It is derived from the Latin word “communis” which
means to share something in common.

● It is a process of exchanging information, ideas, thoughts,


feelings and emotion through speech, signals, writing and
behavior.
Types of Communication:
1. Verbal Communication- message is transmitted verbally.
○ Oral Communication-spoken words
○ Written Communication- signs and symbols
2. Non-Verbal Communication- body language

It includes:
● Posture
● Facial expression
● Hand gestures
Elements of Communication
1. Speaker – the source or sender of information or message.
2. Message – the information or ideas conveyed by the speaker.
3. Encoding – converting your thoughts and ideas into content
that can be transmitted.
4. Channel- the means by which the message is communicated.
5. Decoding- the process of interpreting the encoded message
of the speaker by the receiver.
Elements of Communication
6. Receiver- the recipient of the message , or someone
who decodes the message.
7. Feedback – the reactions, response or information
provided by the receiver after receiving the message.
8. Context- refers to the environment where
communication takes place.
9. Barrier- anything that could impede the process of
communication.
01
Obtain and convey workplace information
Obtain and convey workplace information
● Specific and relevant information is accessed from appropriate sources:
⮚ Team Members
⮚ Suppliers
⮚ Trade personnel
⮚ Local Government
⮚ Industry Bodies
Obtain and convey workplace information
Obtain and convey workplace information
● Appropriate Medium to transfer information and ideas

⮚ Memorandum
⮚ Circular
⮚ Notice
⮚ Information discussion
⮚ Follow- up or Verbal instructions
⮚ Face-to-face communication
NOTE: Used of appropriate
lines of communication with
supervisors and colleagues
Obtain and convey workplace information
● Define workplace procedures for the location and storage of
information
❖ Manual-filing system
❖ computer- based filing system
● personal interaction is carried out clearly and concisely
02
Participate in Workplace Meetings and Discussions
Participate in Workplace
Meetings and Discussions
● Team meetings are attended on-time.
● Own opinions are clearly expressed and those of others are listened to
without interruption.
● meeting inputs are consistent with the meeting purpose and established
protocols.
● Protocols
⮚ Observing meetings
⮚ Compliance with meeting decisions
⮚ Obeying meeting instructions.
Participate in Workplace
Meetings and Discussions
● Workplace interactions are conducted in a courteous manner
⮚ Face to face
⮚ Telephone
⮚ Electronic and Two-way radio
⮚ Written letters including electronic, memos, instruction and forms
⮚ Non-verbal including gestures, signals, signs and others,
Participate in Workplace
Meetings and Discussions
● Questions about simple routine workplace
procedures and maters concerning working
conditions of employment are asked and
responded to.

● Meetings outcomes are interpreted and


implemented.
03
Complete relevant work related documents
Complete relevant work related documents
● Range of forms relating to conditions of
employment are completed accurately and legibly.
⮚Personnel Forms
⮚Telephone messages forms
⮚ safety reports
● Workplace data is recorded on standard
workplace forms and documents
● Basic Mathematical Process are used for routine
calculations.
● Errors in recording information on forms/
documents are identified and properly acted upon.
● reporting requirements to supervisor are
completed according to organizational guidelines.
THANK YOU FOR
LISTENING!

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