H.R, Lec 2

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Question 1 H.

R – LEC # 2
Question 1

Which function of the management process requires a manager to establish goals and standards and to develop
rules and procedures?

a.  Planning
b. organizing
c. staffing
d. leading

a is the correct answer


Question 2

In the management process, which of the following is an activity associated with the leading function?

a. motivating subordinates
b. setting performance standards
c. training new employees
d. developing procedures

a is the correct answer


Question 3
A course of action that a firm can pursue to achieve its strategic aims is known as a .

a. vision
b. goal
c. strategy
d. mission

c is the correct answer


Question 4
Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what
we want to become"?

a. mission statement
b. strategic plan
c. vision statement
d. marketing plan

c is the correct answer


Question 5

Which of the following refers to any factors that allow a company to differentiate its product or service from
those of its competitors to increase market share?

a. functional strategy
b. competitive advantage
c. distinctive competency
d. related diversification

b is the correct answer


Question 6

John wants his shoe store to adopt the strategy of having the lowest prices on shoes in town. John is adopting
which competitive strategy?

a. focusers
b. differentiation
c. cost leadership
d. providing input to top management about industry trends .

c is the correct answer


Question 7

In .............................org structure , most levels of middle management are removed so there is little
separating staff-level employees from upper management . It has a low degree of departmentalization

a. Flat
b. Matrix
c. Network
d. Complex

a is the correct answer


Question 8

Organizational chart is the visual representation of an organization's structure.

a. Yes
b. No

a is the correct answer


Question 9

Dividing work activities into separate job tasks

a. Span of control
b. Work specialization
c. Formalization
d. All of them

b is the correct answer


Question 10

How many employees a manager can efficiently and effectively direct efficiently within the organization

a. Departmentalization
b. Span of control
c. Job description
d. Chain of command

b is the correct answer


Question 11

When managers use metrics to assess performance and then develop strategies for corrective action,
they are performing the ----------- function of the management process.

a. planning
b. leading
c. controlling
d. organizing

c is the correct answer


Question 12

John wants to perform external and internal audits as part of the strategic management process. What
is a frequently used tool to organize relevant information on positive and negative aspects of the
company and environment?

a. BCG matrix
b. QSPM matrix
c. SWOT chart
d. EPS/EBIT table
Explanation
c is the correct answer

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