Canteen Ordering
System for Unilever
By Niraj Mishra
Stakeholders
Role What they can do on the software created
Employee ● The employees should be able to open the web page of the Canteen Ordering System to place
/Customer the lunch order
● The employees should be presented with an up-to-date menu for the day with a list of dishes
and its prices
● The employees can select the lunch dishes they would like to eat and create an order. They
should be able to edit the items they want to order any time before checking out
● Once the order is confirmed and the employee has checked out, they should not be able to
cancel or edit the order
● The order status should be displayed after placing it on the application and it should tell the
customer by when (i.e date and time) it would be delivered to their work location
● If a customer does not like any food item or is not happy with the delivery system of the
canteen, they should be able to submit feedback
● Since there is no online or offline payment option, the employees should be able to enrol for
deduction from their salary using the payroll system
Role What they can do on the software created
Canteen ● The canteen manager should be able to view the orders placed by the employees and then
Manager take an inventory of all the dishes ordered by different employees and get them cooked
● Should be able to request a delivery to the employees’ workstation
Delivery Boy ● He should be able to deliver the lunch to the employee's desk
● After delivering the lunch, he should be able to close the online customer order
Payroll system ● The payroll system should have adequate capability to calculate the total number of dishes
ordered by each employee and store this information in the database. Also, it should be able to
deduct the money from the employee’s salary
● If there are leavers and joiners in the firm, the payroll system should be able to update this
information in its record
Management They should be able to gather the below information and analyse
the following:
● Which dishes are the most popular?
● How many employees are using the system?
● Satisfaction of the employees on using the system. This should be tracked based on feedback
submitted by the employees
● Sales for each day
● Total monthly earnings
● Order forecasting i.e. a prediction of which items will be
ordered and when they will be ordered.
Problem Definition
• Employees don’t always get their choice of food they want because the canteen runs
out of certain items
• The canteen wastes a significant quantity of food by throwing away what is not
purchased
Advantages
• A system would save considerable time to those employees who use the service
• It would increase the chance of them getting the food items they prefer
• This would improve both their quality of work life and their productivity
• The food wastage will be reduced
• This will reduce the cost
Objectives
• Reduce canteen food wastage by a minimum of 30% within 6 months
following first release.
• Reduce canteen operating costs by 15% within 12 months, following
initial release.
• Increase average effective work time by 30 minutes per employee per
day, within 3 months.
• By making the ordering process automated and by delivering the food to
the user’s workstation, the canteen will be able to operate with lesser
manpower.
Existing System (prepared by Gliffy)
Proposed System
• User friendly interface
• User can edit an existing order or cancel or confirm the order easily
• User can provide feedback after having lunch
• Manager can check the status of food being prepared and track if delivery
boy has
• delivered the food
• Payroll system will automatically deduct from the salary for every
confirmed order
Scope using Context Diagram
In scope
• Payroll system registration for employee
• Login screen on portal for employee
• User authentication on portal if enrolled for lunch
• Display menu page
• Meal ordering screen with option to place and confirm order to be available only till
11 am
• Order confirmation
• Feedback submission by employee
• Details of the confirmed order that includes menu item, time of order and price
• Order status
• Contact details of delivery boy for any guidance (i.e if you are not at desk)
• Delivery closure once delivery boy completes the order
• Payroll deduction
• Monthly sales report for orders placed
Out of Scope
• Any employee who is not part of Unilever for canteen ordering
system
• This canteen operation system will be operational only during
lunch time (12PM to 2PM).
• Any time beyond it will be considered out of scope
• Employees not having valid credentials
• 1 order per person. More than 1 order will be out of scope
• Refund for incorrectly placed orders
• Food supplies in stock and impact of food inflation on the prices
Activity Diagram (prepared by Lucidchart)
ER Diagram for the System
Business Requirements
1. Business Objective 1: Reduce canteen food wastage by a minimum of 30% within 6
months following first release.
a. Scale: Value of food thrown away each month by examining the canteen
inventory
b. Previous - 25% wasted
c. Must plan for: Less than 15%
2. Business Objective 2: Reduce canteen operating costs by 15% within 12 months,
following initial release.
3. Business Objective 3: Increase average effective work time by 30 minutes per
employee per day, within 3 months.
4. Business Objective 4: By making the ordering process automated and by delivering the
food to the user's workstation, the canteen will be able to operate with lesser
manpower.
Functional Requirements
• Employees should be able to enrol for salary deduction
• User registration using SSO that should display the menu details on the
webpage
• System should allow to place/modify orders till 11AM only
• Once order gets confirmed, do not display option to edit or cancel the order
• Canteen manager should be able to check order status and click on dispatch
delivery to workstation on the web page
• Delivery boy should be granted access to close customer order
• Feedback mechanism needs to be activated for the customer/end user once
the delivery is closed
• Creating and maintaining the program needs to be done using Java
• Every month end Payroll system should display all the orders placed during
the month and display the amount to be deducted from the salary
Non-functional Requirements
• Device compatibility exists with Windows, MAC and other OS when
application is built
• Adequate capacity to cater to 1500 employees when they get connected
on the web page
• There are no jargons, and the fonts/texts are readable in dim light
• Canteen Ordering should be available during office hrs as employees
could work on weekends or public holidays, so ensure SLO exists if
support needs to be engaged for incidents
System Requirement
• Should work on Java Platform
• Should be compatible with all the OS in the firm, say Windows, MAC, etc
• System will auto-create monthly reports to include monthly earnings and order
forecasting based on what dishes are the most popular
Usability
• Should be fit for purpose and fit for use
• There are no jargons, and the fonts/texts are readable in dim light
Environments
Canteen Ordering should be available during office hours as employees could work on
weekends or public holidays, so ensure SLO exists if support needs to be engaged for
incidents
