Que 1.

(İzin İsteği)
The administrator at Cloud Kicks has created an approval process for time off requests. Which
two automated actions are available to be added as part of the approval process?
Choose 2 answers
A. Field Update Yöneticiden
B. Chatter Post
C. Auto launched Flow
izin istiyorsan
D. Email Alert önce field update et
sonra mail alarmı olsun
Que 2.
Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient
way to find documentation and similar cases from the Case page layout. How should an administrator meet this
requirement?
A. Create a custom object to capture popular case resolutions.
B. Use an interview flow to capture Case details.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.
Que 3.
A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that
this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways shul the administrator help the user log into salesforce?

A. Click Reset Password on the user’s record detail page.

B. Log in as the user and enter a new password.
C. Click unlock on the user’s record detail page.
D. Send an email to the user containing the user’s password.

Şifre kilitlendiyse
Önce Unlock sonra
Reset
Que 4.
( Müzakere)
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for
sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their
managers to make changes?
A. Make the field required for all users.
B. Create to formula field to fill in the field for managers.
C. Assign the administrator profile to the managers.
D. Configure a validation rule to meet the criteria.

Müzakere yi Meet(Toplantı)
de yap
Que 5.
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign but
add new Campaign Members or update Member Statues. How can an administrator troubleshoot this problem?
(Yeni kampanya üyesi ekleme)
A. Create a permission set to allow the user to edit Campaign Members.
B. Provide the user access to both Leads and Contacts to edit all Members.
C. Make sure the Marketing User Checkbox is checked on the user record page.
D. Run a Campaign report and update any Member information via Data Loader.

Yeni üye eklemek için

Marketing USER’ ın CheckBox ına
bir check yapacagız
Que 6.
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact
automatically when an Opportunity is Closed won. What automation tool best accomplishes this?
A. Validation Rule
B. Outbound Message
C. Approval Process
D. Process Builder
Que 7.
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account
is created. That the flow is launched by a process, But the flow is not working properly. What
should administrator do to identify the problem?
(hata ayıklama özelliği)
A. Use the native debug feature in the flow builder.
B. Review debug logs with the login level.
C. View the setup audit Trail and review for errors.
D. Setup Email logs and review the send error log.

Flow düzgün çalışmıyorsa

Hataları bulup
Düzeltmek lazım
Que 8.
Ursa Major Solar offers amazing experiences for all of it employees(işçiler). The Employee engagement committee
wants to post updates while restricting other employees from posting. What should the administrator create to meet this
request?
A. Chatter Stream.
B. Chatter Broadcast Group
C. Chatter Recommendations.
D. Chatter Unlisted Group

Posting görünce de Brodcast Group

Que 9.
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
A. The user’s Two-Factor Authentication for API Logins permission
B. The role IP address restrictions
C. The user’s profile login hours restrictions
D. The user’s Two-Factor Authentication for User Interface Logins permission
Que 10.

(istek)

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the
Opportunity page layout. Which type of the field should an administrator create to accomplish this?
A. Custom Account Field
B. Standard Account Field.
C. Cross Object Formula Field
D. Master detail relationship Field

Cross Object bir object den

Diğer object’ e bilgi
İsteme(request)
Que 11.
Ursa major solar provides a 1- year warranty(1 yıl Garanti) on all of the panels it installs. installation details, along
with the warranty information, a.. captured on a custom object called installation. The installation record is created by the
installer from the mobile app. Customers son.. receive a longer warranty as a way of increasing customer satisfaction
when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expration
date of the warranty?

a) Use a formula as the default value of the warranty Expiration Date field.
b) Create a formula field to display 1 year from the warranty purchased
c) Add a validation rule to ensure the Expiration Date field is populated
d) İnclude the warranty Expiration Date field on the mobile page layout.

1- yıl garantili telefonum var

Que 12.
The IT manager at UNIVERSAL CONTAINERS is doing an audit of the system’s security.

How should the administrator provide a summary of the org’s security healty?

a) Change the Organization-Wide Default to private to restrict health?

b) Turn on Event Monitoring to track user events
c) Download the six months of user login data
d) Run a health check to identify vulnerabilities(Güvenlik Açıkları)

system’s security için

güvenlik açıklarını check et!!

Que 13.
Cloud kicks is introducing a new shoe model and wants to advertise on TV,radio, print and social under the banner of a new
called New Ranners. In addition, total statistics for this marketing effort need to be aggregated and visible.

a) Junction Object.
b) Lookup Relationship
c) Cross-object formula field..
d) Master-detail relationship
Que 14.
AW Computing has added a new custom text field called market segment on the lead object. When a lead is
converted the new field is not getting copied to the account record.
What should the administrator do to ensure the market segment field from a lead is coupled to the converted account
record in routine?

a) Ensure the market segment field on the lead is mapped to the right field on account.
b) Ensure Account has a field that has the exact same name as the new Lead field.
c) Write a Validation Rule to ensure the Account has a value in that field.
d) Write a record-triggered flow to copy the custom field from Lead to Account.
Que 15.
Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the
Individual field available for tracking data privacy information(kişisel bilgiler)?
A. Case and Opportunity
B. Account and User
C. Contact, Lead, and Person Account(Kişisel Hesap)
D. Individual, User, and Account

kişisel bilgiler,

Kişisel Hesap

da saklanır
Que 16.
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which
feature should the administrator enable to meet this requirement?
A. Knowledge Management.
B. Omni-Channel
C. Escalation Rules
D. Territory Management.
Que 17.
An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use?
A. Workflow
B. Process Builder
C. Flow Builder
D. Automation Studio

Automat varsa Flow

Que 18.
What are three characteristics of a masterdetail relationship? Choose 3 answers

A. The master object can be a standard or custom object.

B. Permissions for the detail record are set independently of the master.
C. Each object can have up to five master-detail relationships.
D. Roll-up summaries are supported in master-detail relationships.
E. The owner field on the detail records is the owner of the master record.
Que 19.
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value
found in the Contract Value Field. What feature should an administrator use to meet this request?
A. Detail Column
B. Bucket(kova) Column
C. Group Rows
D. Filter Logic

Kova dolusu
dolar
Que 20.
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to
the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day. How
should this be configured?
A. Assignment Rules.
B. Business Hours.
C. Case Queues
Unassigned ise
D. Escalation Rules

Assignment yap
Que 21.
The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing(kayıp) on the Contact
when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose
2 answers
A. Create a custom picklist field on Contact
B. Update the picklist value with a validation rule.
C. Map the picklist field on the Lead to the Contact
D. Set the picklist field to be required on the Lead Object.

Contact kayıp
İki Contact’ ı da
bul işaretle
Que 22.
At Universal Containers, there is a custom field on the Lead named Product Category. Management
wants this information to be part of the Opportunity upon lead conversion. What action should the
administrator take to satisfy the request?
A. Create a custom field on the Opportunity and map the two fields.
B. Configure the product categories picklist field on the product.
C. Create a workflow to update Opportunity fields based on the lead.
D. Map the lead custom field to the product's product category field.

custom field on the + Opportunity

Que 23.
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an
Account page. When an Account is deleted, the shipments should remain. What type of relationship should
the administrator make between Shipments and Account?

A. Shipments should have a lookup to Account.

B. Accounts should have a lookup to Shipments.
C. Shipments should have a master-detail to Accounts.
D. Accounts should have a master-detail to Shipments.
Que 24.

An administrator has been asked to change the data type of an auto number to text field. What should the administrator
be aware of before changing the field?

A. Existing field values will retain unchanged.

B. Existing field values will be Converted.
C. Existing field values will be deleted.
D. Existing auto number field to Text is prevented.
Que 25.

Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time.
The administrator has been asked to show only the questions that is needed. How should an administrator
complete this?
A. Use a new version of the flow for each scenario.
B. Use a decision element and a new screen to show the proper question

C. Use a conditional visibility to hide the unnecessary question

D. Use branching in the flow screen to show the proper scenario
Que 26.

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should
the administrator complete this requirement?
A. Assignment Rules
B. Auto-Response Rules
C. Validation Rules

D. Escalation Rules
İsimler aynı sayılar farklı
Que 28.
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill
out and the page feels cluttered. They have requested the administrator to simplify the process. Which
automation tool should an administrator use?
A. Approval process
B. Workflow rule

C. Flow builder
D. Validation rule

Automation varsa flow

Que 29.
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for the
Salesforce accounts. Which three password policies should an administrator configure? Choose 3
answers
A. Number of days until expiration(son kullanma tarihi)
B. Password complexity(Karışık) requirements
C. Require use of Password Manager App
D. Prohibited password values
E. Maximum invalid login(geçersiz giriş) attempts
Que 30.
The administrator at cloud kicks has been ask to change the company’s Shoe style field to prevent users
from selecting more than one style on a record. Which two steps should an administrator do to accomplish
this? Choose 2 answers
A. Reactivate the appropriate Shoe Style values after the field type changes.
B. Select the “Choose only one value “checkbox on the pick list field.
C. Back-up the Shoe Style values in existing records.
D. Change the field type from a multi-select picklist field to a picklist field.
Que 31.
Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations
should the administrator remember when scheduling the export? Choose 2 answers
A. Data export service should be run from a sandbox.
B. Metadata backups must be run via a separate process.
C. Metadata backups are limited to sandbox refresh intervals.
D. Data backups are limited to weekly or monthly intervals.
Que 32.
User at Cloud Kicks want to see information more useful for their role on the Case page. How should an
administrator make the pages more dynamic and easier to use?
A. Add Component visibility filters to the Components.
B. Remove fields from the record details component.
C. Delete the extra component from the page.
D. Include more tab components with filters.

(more useful)kolay kullanım için

filters(filtreler) uygula
Que 33.
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of
questions when customers call in with issues. This screen should be visible from cases. How should the
screen flow be distributed(dağıtım)?
A. Page Layout
B. Component Filter
C. Lightning page(ışık hızında)
D. Home page
Que 34. An administrator has assigned a permission set group with the two-factor authentication for
User Interface Logins permissions and the two-factor authentication for API Logins permission to a group
of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2
answers
A. Users need to download and install an authenticator app on their mobile device.
B. Users need to enter a verification code from email or SMS, whichever has higher priority.
C. Users need to connect an authenticator app to their Salesforce account.
D. Users need to get a security token from a trusted network using Reset My Security Token.
Que 35.
Universal Containers has three separate lines of business. Each line has specific fields that must be
displayed users. However, the fields needed by the sales team are different than the fields needed by the
service team. How should the administrator configure this requirement?
A. Create two record types, each with 3 page layouts.
B. Create three record types, each with 2 page layouts.
C. Create six record types, each with 1 page layout.
D. Create one record type with six Page Layouts.
Que 36.
An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the
administrator use when creating a validation rule? Choose 2 answers
A. Error message location
B. Error condition formula
C. Formula return type
D. Rule active date

İki tane Error

Que 37.
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an
interest from online. The team currently does not access to the lead object. How should an administrator
provide proper access?
A. Create a new profile
B. Configure permission sets.
C. Assign a new role.
D. Set Up Manual Sharing

İzinle gir
Que 38.
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request? Choose 2 answers
A. A user with Read Permission on account
B. A user with manager role above the agent.
C. A user with the System Administrator profile.
D. A user with the Manage Cases Permission.
Que 39.
Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an
administrator make the quick action available on the Salesforce mobile app?
A. Create a custom Lightning App with the action.
B. Modify compact Case page layout to include the action.
C. Include the action in the Salesforce Mobile Navigation menu.
D. Add the Salesforce Mobile and Lightning Experience action to the page layout.
Que 40.
Sales managers would like to know what could be implemented to surface important values based on the stage of
the opportunity. Which tool should an administrator use to meet the requirement?
A. Dynamic forms
B. Path key fields
C. Opportunity processes
D. Workflow rules

Önemli değerlerimizi
anahtarla kitleriz
Que 41.
The administrator has been asked to automate a simple field update on the account. When a support agent
changes the status of the account to ‘Audited’, they would like the system to automatically update the
Audited date field on the account with today’s date. Which tool should the administrator use to complete this
automation?
A. Approval process
B. Formula Field
C. Flow Builder
D. Validation Rule

Automation varsa flow

Que 42.
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an
opportunity is won, they then have to manually apply the discount up the related opportunity products. The
sales manager has asked if three is a way to automate this time consuming task. What should the
administrator use to deliver this requirement?
A. Flow Builder
B. Approval Process
C. Prebuild Macro.
D. Formula field

Automate varsa Flow

Que 43.
Support reps at cloud kicks (CK) are reporting that when they try to close a case, the Closed option in the
Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see Closed option in the specified picklist?

a) The Case record type is missing Closed as a picklist value.

b) The Close Case page layout must be used to close a case.
c) The Show Close Statuses in Case Status Field checkbox is set to the default.
d) The Support Process being used omits Closed as a status choice
Que 44.
Northern trail Outfitter wants to use contract hierarchy in its or to display contact association. What should
the administrator take into consideration regarding the contact hierarchy?
A. Contacts displays in the contact hierarchy are limited to record-level access by User.
B. Contact Hierarchy is limited to only 3,000 contacts at one time.
C. Customizing hierarchy columns changes the recently viewed Contacts list view.
D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
Que 45.
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on
Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for
this issue?
A. Set temporary business hours for each time zone.
B. Adjust the current business hours to accommodate the Eastern Time Zone.
C. Create one set of business hours per time zone.
D. Allow the reps to set business hours manually.

CREATE ZAMAN AYARLAMASI

Que 46.
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the
Sales Console and in the Service Console. How should an administrator meet this requirement?
A. Update page layout assignments.
Servis te
B. Define multiple record types.
Assign(AYARLATTIR)
C. Assign(AYARLA) Lightning pages as app default.
D. Create different user profiles.
Lightning(IŞIKLARI)

Service
Que 47.
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for
an automated solution that would give the product's two lead engineers read/write access to all new cases that reference
the new product. What should an administrator do to satisfy this requirement?
A. Create an auto-response rule and a public group.
B. Create a predefined case team and an assignment rule.
C. Create a user-based sharing rule and an ad-hoc case team.
D. Create a queue and a criteria-based sharing rule.
Que 48.
The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should
be used to undo this import? Choose 2 answers
A. Weekly Data Export
B. Mass Delete Records
C. Data Loader
D. Data Import Wizard

Mistake(HATA) VAR ÖNCE SİLİYORUZ

SONRA YÜKLÜYORUZ
Que 49.
Universal containers created a new job posting on the first of the month. It triggered a process scheduled action
that will send a Chatter(GEVEZELİK) post to the department VP IN 30 days if the position is still open and
the status is not equal to Interviewing. On the 10th of the month, an applicant Interviews, and the job posting
status is updated to Interviewing.
What will happen to the Chatter post in this situation?

a) The pending Chatter post will be canceled.

b) The pending Chatter post will be sent on the 10th of the month.
c) The pending Chatter post will be paused
d) The pending Chatter post will be sent in 30 days

GEVEZELİK İLE İŞİMİZ YOK (canceled.)

SINAV VAR
Que 50.
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing
campaigns. How should an administrator deliver this information?
A. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
B. Perform periodic data job to update campaign records.
C. Create a roll-up summary field on Opportunity to Campaign.
D. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
Que 51.
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two
options should the administrator suggest? Choose two answers
A. Test Drive in a production org.
B. Download into a Trailhead Playground.
C. Install in a sandbox.
D. Check edition compatibility.

Trailhead i indir

sandbox ı yükle
Que 52.
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator
to help sales reps prioritize and close more deals. What should the administrator and close more deals.
A. Einstein Lead Scoring
B. Einstein Search Personalization
C. Einstein Activity Capture
D. Einstein Opportunity Scoring
Que 53.
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with
values respective to record types. Choose 2 options
A. Multi-select picklist
B. Dependent picklist
C. Global picklist
D. Custom picklist
Que 54.
AW Computing has six sales teams in a region. These teams always consists of the same account manager,
engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate
with the same customer?
A. Enable and configure standard opportunity teams with splits.
B. Enable account teams and show the users how to set up a default account team.
C. Create a queue for each team and assign account ownership to the queue.
D. Propose the users manually share all their accounts with their teammates.
Que 55.
An administrator Creates a custom text area field on the Account object and adds it to the service team's page
layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel
so that the services reps can quickly find it when on the Account Page. How should the administrator
accomplish this?
A. Create a new page layout and a new section titled highlights panel.
B. In the Account object manager, create a custom compact layout.
C. From the page layout editor, drag the field to the highlights panel.
D. Make the field required and move it to the top of the page.
Que 56.
Which two objects are customizable the Stage Setup Flow?

A) Campaigns
B) Opportunıtıes
c) Campaign Members
D) Leads
Que 57.
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move
forward Win unable to enter previous stage. Which three options should the administrator use to address this
need? Choose Three answers
A. Enable guided selling.
B. Use Validation Rules.
C. Configure Opportunity Path.
D. Use Flow to mark fields required.
E. Mark fields required on the page layout.
Que 58.
An administrator installed a managed package that contains a permission set group. The permission set group
that was installed includes Delete access on several objects, and the administrator needs to prevent users in
the permission set group from being able to delete records. What should the administrator do to control
Delete access?
A. Use a muting permission set with a permission set group to mute selected permissions.
B. Create a new permission set that has Delete access deselected for the objects.
C. Create a new role that prevents Delete permissions from rolling up to the users.
D. Edit the profile for the users to remove Delete access from the objects.
Que 59.
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all
cross-sell opportunities with a team of subject matter experts in their organisation. The company has
different roles, and the organisation wide default opportunity is set to private. How should the administrator
accomplish this?
A. Add the subject matter experts to a public group and give them access to records with a criteriabased
sharing rule.
B. Change the organisation-wide default for opportunity from private to public Read/Write to open up access
for subject matter experts.
C. Enable territory management, assign the subject matter experts to the same territory, and give them
access to the records with manual sharing.
D. Create a new role for the subject matter experts and give them access to the records with the owner-
based sharing rule.
60.
AW Computing would like to improve its Case Lightning record page by including:
• A filtered component to display a message in bold font when a case is saved as a criticalrecord type.
• A quick way to update the account status from the case layout.
Which two components should an administrator use to satisfy these requests? Choose 2 Answers
A. Related List
B. Related Record
C. Record details
D. Rich text
Que 61.
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the
different teams. The key place of data is the total of all sales for the year and the progress to the enterprise
sales goal. What dashboard component will effectively show this number and the proximity to the total goal
as a single value?
A. Table
B. Stacked Bar
C. Donut
D. Gauge
Que 62.
Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by
each person toward each deal. What feature should the administrator use to meet this requirement?
A. List Views
B. Stages
C. Splits
D. Queues
Que 63.
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information
from an external billing system. The Billing System field needs to be filled on every Invoice
record. How should an administrator ensure this requirement?
A. Make the field universally required.
B. Create a Process Builder to set the field.
C. Define an approval process for the child.
D. Require the field on the record type.
Que 64.
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have
requested that the response include the top five troubleshooting tips that could help solve the customer’s
issue. What should the administrator suggest to meet these requirement?
A. Auto-Response Rules
B. Email Alerts
C. Knowledge Articles
D. Assignment Rules
Que 65.
Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager
should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items
should the administrator configure to provide appropriate access to the report? Choose 3 answers
A. Custom report type.
B. Folder access
C. Report subscription
D. Field level security
E. Role hierarchy