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Introduction To Information Systems: ITISA1-11

This chapter discusses artificial intelligence and automation. It begins with an overview of artificial intelligence, how computers become intelligent, and careers in AI fields. The chapter will cover what knowledge management is, best practices for implementing knowledge management projects, and technologies that support knowledge management. It will also discuss expert systems, their components, and applications of artificial intelligence. The lessons will involve defining terms, distinguishing between explicit and tacit knowledge, discussing the impact of AI and automation on employment, and identifying instances where robots have replaced human jobs.

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65 views10 pages

Introduction To Information Systems: ITISA1-11

This chapter discusses artificial intelligence and automation. It begins with an overview of artificial intelligence, how computers become intelligent, and careers in AI fields. The chapter will cover what knowledge management is, best practices for implementing knowledge management projects, and technologies that support knowledge management. It will also discuss expert systems, their components, and applications of artificial intelligence. The lessons will involve defining terms, distinguishing between explicit and tacit knowledge, discussing the impact of AI and automation on employment, and identifying instances where robots have replaced human jobs.

Uploaded by

Thabiso
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Introduction to Information Systems

ITISA1-11
Chapter 11: Artificial Intelligence and Automation

Eduvos (Pty) Ltd (formerly Pearson Institute of Higher Education) is registered with the Department of Higher Education and Training as a private higher education institution under the
Higher Education Act, 101, of 1997. Registration Certificate number: 2001/HE07/008
Week 5: Lesson 9 & 10
Introduction

This chapter identifies the challenges associated with knowledge management, provides
guidance to overcome these challenges, presents best practices for selling and
implementing a successful knowledge management project, and outlines various
technologies that support knowledge management. We begin with a definition of
knowledge management and identify several knowledge management applications and
their associated benefits. Expert systems are then discussed followed by artificial
intelligence and its applications.
Overview

Artificial intelligence (AI) has been in development for more than sixty years. During this
time, advances in AI technology have affected our daily lives—both at home and in
business. What is artificial intelligence, and how does a computer become intelligent?
What types of careers are available, and what do you need to be successful in an AI field?
We need to understand how automation will affect each industry and how to prepare for
it. Will jobs be lost due to automation, or will new jobs be created? As we look to the
future, it is important for organizations and managers to understand artificial intelligence
and automation and their applications, including how these fields will continue to
develop.
 
What will be covered
in these lessons?
What is Knowledge Management (KM)?

Week 5 Implementing a Knowledge Management

Lesson 9 Project

& 10 Technology that Support Knowledge


Management

Expert Systems its Components

Artificial Intelligence and Applications of


A.I
Problem-Based Learning

Define knowledge management

Distinguish between explicit and tacit knowledge


providing practical examples.

Discuss the best practices for selling and implementing


a knowledge management project

Discuss the technologies that support knowledge


management.
Questions for Discussion

1 Explain what expert systems are, include practical examples in your explanation.

2 Discuss the components of an expert system.

3 Define Artificial Intelligence and discuss artificial intelligence systems

4 Discuss the characteristics of intelligent behaviour

Discuss the different applications of Artificial Intelligence such as Robotics, Machine


5 Learning, Neural Networks, Natural Language Processing, Vision Systems and
Genetic Algorithms
Research
Activity
Do research to identify instances in which robots
have taken jobs away from human employees.
Do you believe that the increasing use of robots
should be encouraged? Why or why not? Write a
one-page summary of your findings and
opinions
Activity
1. Discuss how advancements in augmented reality are
As companies become more automated improving computer vision capabilities.
2. Briefly explain how an artificial neural network works.
through the use of artificial intelligence, 3. Describe two strategies used to train artificial neural
and expert systems, organizations must networks.
strategically plan for a potential impact 4. Discuss the potential impact of artificial intelligence and
automation on future employment.
on future employment .
Quiz
1. Which system approximates the way a person sees, hears, and feels objects?
a. perceptive
b. expert
c. management
d. inference
Answer:

2. AI research has focused on developing machines with the ability to “learn” from experiences
and apply knowledge acquired from those experiences; handle complex situations; solve
problems; determine what is important and react quickly; understand visual images, process and
manipulate symbols, and be creative and imaginative; and use heuristics—all of which together
is considered _____. Answer:

3. Which part of the expert system seeks information and relationships from the knowledge base
and provides answers, predictions, and suggestions, often taking the place of the human experts?
a. inference engine
b. development engine
c. knowledge base
d. user interface
Answer:
What Happens Next
•Week 6: System Acquisition and Development &
• Cybercrime and Information System Security

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