BIZ with WhatsApp

Business API
2021
 2
Background

Messaging will become the #1 customer experience

channel for businesses
Businesses need a powerful &
Consumer prefer for effective messaging solution
chat rather than
having phone
conversation

Consumer focused with

digital & personalized
communication Easy Chat Features
Official Business Contact

When consumer Increase Customer Confidence

complaint, they
Can be accessed by many staff
expect fast response
Contact Label Features
 3

...meanwhile, WhatsApp is the leader of messaging apps

Top 8 Popular Application Chat 119,000,000

Million people in Indonesia use WhatsApp every
month

1st Mobile Apps

Based on ranking of mobile apps by monthly active
user

9times login
Indonesian people spend a min of 9 times login per
day

>11 minutes
On average Indonesian people spend >11 minutes in
WhatsApp for 9 times login per day
 4

Product Offering

We provide you, an easy solutions to empower your business communications

>3 million companies around the world have joined the
WhatsApp Business network, mainly for a direct
Extend communication between businesses and user
Capabilites

WhatsApp
Business API
84% of small and medium
businesses find the direct
communication they achieve
Established
through the app to be an Your Meet a 1st social media messenger preferred by
essential part of their success Relationship preference user to have interaction with
 5

Why WhatsApp Business API

Whatsapp Whatsapp
Business API Business APP

Masking Name & Verified Account Yes No

Saving Cost Customer
Engagement Business Profile Yes Yes

Detail Reporting Yes No

No limitation push message Yes No

Can be accessed more than 1 person Yes No

for 1 number
User Friendly Easy To Integrate
System Integration Yes No
 6

Who is using Whatsapp Business API

 7

What Will You Get

Biz Pro & WhatsApp Business API

BIZ + WhatsApps Business API

Rp. 3 Mn /Month
D O U B LE
GET
BENEFIT
 100K traffic outbond per month
WAB API
Benefit

 1000 traffic notification per month

 20 template message (Highly Structure Message/HSM)

p . 6 M n !
 Shared server hosting 20 TPS

BIZ Pro:
R
 20 GB main quota
XL Benefit

 Free conference quota up to 30GB / month

 Free quota 160 GB

 Free Router with quota 200GB

Terms & Condition:

7. Customer must have Facebook Business Manager ID with Verified status
1. Price excludes 10% PPN
8. Customer required to fulfill registration form from XL’s Partner
2. Min. contract is 1 year
9. An active main number with the WABA API Package & activated as a WABA Account may not
3. Free 160 GB is denominated at 3GB, 5GB or 10GB
install the WhatsApp application, either personal WA or WAB apps
4. LTE router type is subject to device partner’s availability
10.The WABA API usage will stop when the WABA API usage limit has been reached. For next use,
5. Free 200 GB quota for LTE router is valid for 1 month
wait for the following month's billing reset
6. Deposit are required and will be refunded at the end of the
11.Include BIZ Pro Postpaid
contract
 8
123 Steps to Activate
1. Register as XL Corporate Customer
2. Choose WABA API Subscription Plan
New Customer: WABA Price/month Rp. 3.000.000
Activate Min 10 BIZ
Pro 10 New Lines: Rp. 1.350.000
BIZ Pro Price/month
1 New Line (Main): Rp. 135,000 – Disc 100%

Total/month Rp. 4.350.000

WABA Price/month Rp. 3.000.000

Existing Customer:
Already becomes BIZ Pro Price/month 1 New Line (Main): Rp. 135.000 - Disc 100%
XL Corporate Cust
min 3 months Total/month Rp. 3.000.000

3. Get free Router & free kuota

 Free 160GB
 Free Router & Quota 200GB
 9

Competition
Our WABA API competition
WABA API Bundling XL Partner A
Package
Product Name Description
Price

 Shared server hosting 20 TPS

 100K traffic outbond per
month
WABA API IDR 3.000.000  1000 traffic notification per
month
 20 template message (Highly
Structure Message/HSM)

• A special package which can’t be found Partner B

anywhere else Item Price
• Free mobile router with 200GB
1 WA Business Account IDR 99,840,000 / year
• Free quota 160GB No Broadcast Message per Month
• Free BIZ Pro 400K Interactive Outbound Message
1 WA Business Account IDR 101,500,000 / year
250K Broadcast Message per year
 10

Communicate and Transact With Whatsapp Business API

EXISTENCE RECOGNIZE COMMUNICATE TRANSACTION

Business Profile Ads That Click Notification Interactice AI Experience

Establish a business profile with Whatsapp Business Account Provides a simple Enable sales and support Some of the features that
helpful information for your communication platform teams to answer product or can be implemented : Buy
customer about your business- between business and customer service questions. Pulsa, Buy Data Package,
like address, description, customers. Business can Media feature is available to Pay Bills, Info Product,
opening hours, email & website send the information to the use during this session Upgrade Prepaid to
via Whatsapp Business API customers where they are Postpaid.
expecting what they want
to receive
 11

Supporting Tools & Dashboard

https://panel.damcorp.id
https://api-panel.damcorp.id/
 12

Our plan to roll out product

Key Message Komunikasi Bisnis Makin Optimal

Unique  Dapatkan Router  Ekstra Kuota  Harga Lebih Terjangkau

Selling Point dgn kuota 200GB Hingga 160GB

Comms. Newsletter SMS Broadcast WhatsApp Broadcast & Menu Website

Channel

SMS Broadcast Content WhatsApp Broadcast Content

Aktifkan Layanan Whatsapp Business API Whatsapp Business API dari BIZ Pascabayar
dari BIZ Pascabayar. Dapatkan bonus Komunikasi Bisnis Makin Optimal
router dgn kuota 200GB, ekstra kuota Dapatkan bonus Router dengan kuota 200GB,
hingga 160GB. Info xl.co.id/biz Ekstra Kuota hingga 160GB, Harga Lebih
Terjangkau.
Info xl.co.id/biz
 User Journey
The journey from interested until renewal
I'm Thinking I'm Joining I'm Using
Interest

D-X D1
Receive product
AM/ User use the benefit &
Sales
recommendation directly from Get clear product User get 1st SMS Notification from BIZ Pro packages
get THN notification A
AM/Sales using Sales Script information from Sales
THN 80% THN 100%
Receive product
SMS From: XL Axiata From: XL Axiata
BTL

recommendation directly from From: XL Axiata

BC
SMS BC Script
ORDER (XL) Sisa kuota internet BIZ (XL) Sisa kuota internet BIZ
N ? BIZ Pro Anda sdh aktif. Nikmati langsung kuota baru Pro, Rp135rb Anda kurang Pro, Rp135rb Anda sudah
Receive product
Flyer/ Conference, 1GB/hr khusus utk kolaborasi online dgn Ms dr 4GB. Utk kenyamanan habis. Utk kenyamanan
recommendation directly from
Banner Y Teams,Zoom,Google Meet dll. Info xl.co.id/biz
Flyer/ Banner script tambah kuota dgn pkt BIZ tambah kuota dg BIZ
Booster Data di *123# atau Booster Data di *123# atau
Y Fulfill COF, SKB & submit slanjutnya berlaku tarif selanjutnya berlaku tarif
Web Read product information to document (NPWP, Akte dasar dasar
site believe Perusahaan etc)
INTEREST
?
Digital

Soc Read product information to

med believe N
User pay deposit to XL User login to WABA API Dahsboard User use WABA API

Read product information to

WABA
believe WhatsApp
User get simcard BIZ Pro;
username & password for
Business API
WABA API Portal

13 XLSolutions
XL Business Private Internal
 The journey from interested until renewal
I‘m renew I‘m Paying the Invoice
Believe

D31 M2

A User get renewal for the services User get 1st invoice from XL User pay the
invoice to XL
BIZ Pro: Rp. 135.000
From: XL Axiata WABA API: Rp. 3.000.000 (non-prorate)
Total: Rp. 3.135.000
BIZ Pro Anda sdh aktif. Nikmati langsung kuota baru Discount: - Rp. 135.000
Conference, 1GB/hr khusus utk kolaborasi online dgn Ms Total: Rp. 3.000.000
Teams,Zoom,Google Meet dll. Info xl.co.id/biz
TAX: Rp. 300.000
TOTAL: Rp. 3.300.000

User renewed for WhatsApp Business API

WhatsApp
Business API

14 XLSolutions
XL Business Private Internal
 Business Process

Customer Onboarding, Create ADV ID & GI Device Flow

Customer Sales FITD Collection Partner IT Wipro
Interest with BIZ Bundling Review docs, create Opty in
WABA API, submit COF & SF, info deposit amount to
Form WABA cust

Change status FB BM ID to N
FB BM ID verified?
verified

Transfer deposit into XL Check to Collection for

bank account & submit deposit transfer status
deposit receipt from cust
Deposit transferred to XL
Inform to cust that deposit
Bank account?
not received yet N
Y
Check completeness docs,
define 1 master number, req
activation SLA: 9 working days
Activate account, do
Ask cust to register in training & test
Damcorp Dashboard
Register in Damcorp Dashboard &
get user name etc Notify that process are
Submit data cust in WABA Form to completed to FITD Team via
Damcorp team via email email

Get email notification from WABA

| A team XL Private
15 XL Business Solutions Internal
 Customer Onboarding, Create ADV ID & GI Device Flow
Customer Sales FITD CRO Activation IT Wipro

A
Activate the MSISDN
Req for activation, set PP
with Max CL 2jt &
BIZ Pro
others benefit
Req to IT Wipro to posting
Confirm activation
the deposit into master
done
number
Posting the deposit amount into
master number & inform to
FITD

Req to CRO to set CL 3 Mn & add Proceed CL & add AO WABA

AO WABA API via SC/Comet API via SC/Comet & inform
FITD

Received the Send simcard to Update all status: Done to

simcard customer Sales

B
|

16 XLSolutions
XL Business Private Internal
 Customer Onboarding, Create ADV ID & GI Device Flow
Customer Sales FITD Product Partner Operation

B
Request device Create IOM for
router to Product delivery router using
ANP

Req delivery router to Received IOM & deliver

Operation & forward router to customer
approved IOM
Received
router

Claim Free Request to FITD for Within 12month

Quota & inform delivery Digital Rewards contract?
MSISDN list under ADV Name GSM Y
N

Received rejection Inform the Reject

info rejection to cust request

Set product ID requested

under ADV Name GSM

Received report inject Inject free quota to msisdn

& get the free quota| customer & inform report
17 delivery
XL Business XLSolutions
Private Internal
Refund Flow

18 XLSolutions
XL Business Private Internal
 Complaint Handling Flow
Damcorp

WABA API
http://waba.link/CS
Email :
WABA
[email protected]
API?

Damcorp

Damcorpc

Damcorp

WABA API WABA API

19 XLSolutions
XL Business Private Internal
 Illustration
For Activation
Type MSISDN Type PP Credit Limit AO WABA Charging Charge Code Discount

1 Main Number PP BIZ Pro Rp. 3.135.001 Rp. 3.000.000 - Rp. 135.000
New Customer
10 Reguler Number
(Based on tiering) @ PP BIZ Pro Rp. 135.001 No N/A

Existing Customer 1 Main Number PP BIZ Pro Rp. 3.135.001 Rp. 3.000.000 - Rp. 135.000

For Recurring
Type MSISDN Type PP Charge Code Discount
New Customer 1 Main Number PP BIZ Pro - Rp. 135.000 At the end of each billing cycle, compile the main
number of all Corporate and request to FITD to add
10 Reguler Number @ PP BIZ Pro N/A charge code discount OCCORPDS with a value of -
Existing Customer 1 Main Number PP BIZ Pro - Rp. 135.000 135,000

20 XLSolutions
XL Business Private Internal
|
XL Private