A Written

Proposal on
University
Enquiry Chatbot
Presentation by: Akinola Samson Damilare
CONTENT OUTLINE
• Introduction
• Problem statement
• Aim and objectives
• Significance for the study
• Scope and limitations
• Motivation for the study
• Literature review
• Methodology
• Proposed system
• Conclusion
• Reference
 INTRODUCTION
University Enquiry Chatbot uses machine learning concepts to have

conversations with humans. The purpose of developing this project is

based on an intellectual chat-bot system which will deal with the

academic activities like admission enquiry, fee structure, course

allocation, scholarship details, time-table of every department, details of

the documents required to attach etc. With this chat-bot system it will be

easy for the student to directly clear their queries in lesser time.
 PROBLEM STATEMENT

In the earlier days, students had to visit the college to enquire about
details like courses, fee structure, admission process and other
information about the college, which is a tiresome and long process.
This is where we thought of using an intelligent bot to deliver the
information. In this century a platform needs to be created where
students can enquire, gather answers to their questions through a fast
and reliable source.
 AIM AND OBJECTIVES
The main aim of this project is to create a facility whereby students can have access to
enough information concerning their prospective school at any given time. While the
subsidiary objectives are.
Users do not have to go personally to university admin office for inquiries.
To keep the users fully updated about the ongoing and upcoming events on the
campus.
Reduce the work load on the admin office staff.
This application allows users to have reliable source for the admission process.
Save the time and strength of visiting and contacting the administration office often.
SIGNIFICANCE OF THE STUDY

The implementation of this project has the potential to benefit the academic field
and society. Chatbots can make the enrolment process easier as it provides
answers to the most common questions applicants and students ask yearly.
It provides a faster response time and provides round the clock (24/7) support. A
chatbot can handle multiple requests simultaneously without compromising the
quality of interactions.
Students are often concerned about making the right career decisions, and many of
these courses are offered at different universities. The university can leverage
chatbots to attract students interested in the courses they offer.
 SCOPE AND LIMITATIONS

The scope of this study is centred on designing an automated chatbot

application for student online communication and information gathering
on a particular university.

The limitation of this work is the need for audio queries and responses as
it handles only text-based queries. The system is strictly based on
Crawford University. It also requires an active internet connection.
 MOTIVATION FOR THE STUDY
As students, we require many types of information regarding our college and university during the
course study. Sometimes getting this information is rather cumbersome and lengthy. For example,
getting information regarding tuition fee structure, timetable, academic calendar, and course allocation
is sometimes difficult, which is unnecessary. We live in the computer age where automation and simple
procedures are easy to achieve. So why the long and unnecessary process to get this trivial information?
As a computer science student, the orientation is to solve such problems using technology to implement
a system to achieve ease of usage in real life. This is where we thought of using an intelligent bot to
deliver this information. Think about an application, where all you have to do is ask. For instance, if
you want to know the fee structure; Details about a particular lecturer; Faculties; or Courses offering;
then ask the bot about it, clear or not it will tell you. It can also solve the dilemma when a person is
about to join the university. He/she may want to enquire about the fee structure and the admission
procedure.
LITERATURE REVIEW
• Nitesh Thakur, Akshay Hiwrale, Sourabh Selote, Abhijeet Shinde and Prof. Namrata Mahakalkar,
proposed an artificial chatbot using NLP (Natural Language Processing) which can be done in two
ways the first via written text and the second is via verbal or voice communication. Written
communication is much easier than the verbal communication. This paper introduces an interest in
some emerging capabilities for evolving speed understanding and processing in virtual human
dialogue system.

• Harsh Pawar , Pranav Prabhu, Ajay Yadav, Vincent Mendonca , Joyce Lemos, a chatbot is designed
by them using knowledge in database. The proposed system has Online Enquiry and Online
Chatbot System. The development is done using various programming languages by creating a
user-friendly graphical interface to send and receive response. The main purpose is it uses SQL
(Structured Query Language) for pattern matching which is been stored in program.
Eliza is considered as the first Chatbot, which works on the pattern matching system. It is developed
by Joseph Weizenbaum in 1964. ELIZA was one of the first chatterbots and one of the first programs
capable of attempting the Turing test.

A.L.I.C.E. (Artificial Linguistic Internet Computer Entity), also referred to as Alicebot, or simply
Alice, is a natural language processing chatterbot a program that engages in a conversation with a
human by applying some heuristic pattern matching rules to the human's input. ALICE was
implemented by Richard Wallace in 1995.

Clever Bot is a chatterbot web application that uses an artificial intelligence (AI) algorithm to have
conversations with humans. It was created by British AI scientist Rollo Carpenter. Unlike some other
chatterbot. Cleverbot's responses are not pre-programmed. Instead, it learns from human input.

Kuki, formerly known as Mitsuku, is a chatbot created from Pandora bots AIML technology by Steve
Worswick. It is a fivetime winner of a Turing Test competition. Kuki claims to be an 18-year-old
female chatbot from the Metaverse. It contains all of Alice AIML files, with many additions from
user generated conversations, and is always a work in progress.
What is a Chatbot?

A chatbot is a computer program governed by a set of

pre-defined rules or artificial intelligence that grants it
the capabilities to communicate with and like a
human.

A set of commands is fed into the system that makes

it smart enough to interpret and react to user-inputted
queries.
History of Chatbots
The idea of a bot came to light back in 1950 when Alan Turing's
article about artificial intelligence was published, called as-
“Computing Machinery and Intelligence”.

ELIZA (1966) and PARRY (1972) were the first two chatbots that
were intended to understand and simulate human language.

Since then the industry has grown bigger and better especially with
the emergence of messenger bots that integrate with platforms like
Facebook, WhatsApp, Telegram, WeChat and alike.
Types of Chatbots
There are two types of chatbots:

#1. Based on a set of rules- #2. Based on machine learning-

Can be referred to as a pre- It has an artificial brain that’s

programmed bot with limited powered by AI (Artificial
capabilities. Responds to a Intelligence). It not just understands
specific set of commands and commands but a complete language.
fails to do so if the inputted It learns continually with the
query does not match the conversations of past that eventually
database. makes it smarter and better.
Types of Chatbots
Weather bot
Life advice bot
Grocery bot Some of The
Ticket booking bot Chatbots
Financial advice bot Prominent
News bot Today Include
Scheduling bot The Following:
And the list goes on
 Methodology
This is a Web Application Project entitled University Enquiry Chatbot. This project
will be develop using PHP Programming Language. This chatbot application can
simulate conversations with the end-users. The end-user can ask/query anything with
this application and the chatbot will automatically respond accordingly to the
queries/questions. The program has an admin panel where an admin user of this web
application will feed the responses for the possible questions that users may ask/query
to the chatbot. The admin panel has many features that are related to the chatbot
information. The admin user can also manage some other details of the chatbot such as
the welcome message, no result message for the query, and system information’s
pertaining to this application. Talking about the chatbot responses, the admin will store
information in the system and will tag the possible question for that response. The
system also stores the questions that no answers can be found in the database. By this,
the admin can check if the questions are relevant to the site. And if does, the admin
user can create a response for that query.
THE PROJECT REQUIREMENT
S ARE AS FOLLOWS:
Front-End Back-End
HTML5
 PHP
CSS
Javascript  MySQL Database
jQuery
 MySQLi OOP
Ajax
Bootstrap
AdminLTE Template
 PROPOSED SYSTEM
This is a Web Application Project entitled University Enquiry Chatbot. This project will be developed
using PHP Programming Language. This chatbot application can simulate conversations with the end-
users. The end-user can ask/query anything with this application and the chatbot will automatically
respond accordingly to the queries/questions. The program has an admin panel where an admin user of
this web application will feed the responses for the possible questions that users may ask/query to the
chatbot. The admin panel has many features that are related to the chatbot information. The admin user
can also manage some other details of the chat bot such as the welcome message, no result message for the
query, and system information on this application. Talking about the chatbot responses, the admin will
store information in the system and will tag the possible question for that response. The system also stores
the questions that no answers can be found in the database. By this, the admin can check if the questions
are relevant to the site. And if does, the admin user can create a response for that query.
CONCLUSION
The main motive of the project is to reduce the work load on
the colleges office staff and reduce the response time to a
users’ query.
 REFERENCE
•Harsh Pawar , Pranav Prabhu, Ajay Yadav, Vincent Mendonca , Joyce Lemos, “College Enquiry
Chatbot Using Knowledge in Database”, International Journal for Research in Applied Science &
Engineering Technology (IJRASET), ISSN: 2321-9653; IC Value: 45.98, SJ Impact Factor: 6.887,
Volume 6, Issue IV, April 2018, pp 2494 - 2496. Available: www.ijraset.com [Accessed Mar. 09,
2023].

•Nitesh Thakur, Akshay Hiwrale, Sourabh Selote, Abhijeet Shinde and Prof. Namrata Mahakalkar,
“Artificially Intelligent Chatbot”, Universal Research Reports , ISSN : 2348 – 5612, Volume : 04 ,
Issue : 06, July - September 2017, pp 43 - 47.

•Harshala Gawade, Prachi Vishe, Vedika Patil, Sonali Kolpe, “College Enquiry Chat-Bot System”,
International Journal of Engineering Research & Technology (IJERT), ISSN: 2278-0181; Vol. 9
Issue 09, September-2020, pp 741 – 742. Available: http://www.ijert.org [Accessed Mar. 14, 2023]
 CONT…..
• Shubhanshu Bhardwaj, Snehil Khatri, Swati Khare, “College Enquiry Chatbot” International Journal for
Research in Applied Science & Engineering Technology (IJRASET), ISSN: 2321-9653; IC Value: 45.98;
Volume 9 Issue XII Dec 2021, pp 384 – 389. Available: www.ijraset.com [Accessed Mar. 09, 2023].

• Ms.Ch.Lavanya Susanna , R.Pratyusha , , P.Swathi , , P.Rishi Krishna , V.Sai Pradeep , “College Enquiry
Chat-Bot System”, International Journal of Engineering Research & Technology (IJERT), e-ISSN: 2395-
0056, p-ISSN: 2395-0072, Volume: 07 Issue: 3, Mar 2020, pp 784 – 788. Available: http://www.ijert.org
[Accessed Mar. 20, 2023].

• Balbir Singh Bani, Ajay Pratap Singh, “College Enquiry Chatbot Using A.L.I.C.E (Artificial Linguistic
Internet Computer Entity)”, International Journal of New Technology and Research (IJNTR),
ISSN:2454-4116, Volume-3, Issue-1, January 2017 Pages 64-65.
• https://en.wikipedia.org/wiki/ELIZA

• https://en.wikipedia.org/wiki/Cleverbot

• https://en.wikipedia.org/wiki/Kuki_(chatbot)

• https://www.chatbots.org/chatbot/parry/