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Mobile Based IVR System

This document presents a proposal for developing a mobile-based interactive voice response system using machine learning algorithms. It discusses interactive voice response systems and how they can improve customer experiences. The proposal includes sections on the introduction, abstract, block diagram, schematic diagram, hardware and software requirements, working, applications, advantages, proposed system, future scope, and conclusion. It aims to develop an improved interactive voice response system using techniques like finite state machines and machine learning to achieve high accuracy and failure recovery.

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Indraysh Vijay [EC - 76]
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126 views17 pages

Mobile Based IVR System

This document presents a proposal for developing a mobile-based interactive voice response system using machine learning algorithms. It discusses interactive voice response systems and how they can improve customer experiences. The proposal includes sections on the introduction, abstract, block diagram, schematic diagram, hardware and software requirements, working, applications, advantages, proposed system, future scope, and conclusion. It aims to develop an improved interactive voice response system using techniques like finite state machines and machine learning to achieve high accuracy and failure recovery.

Uploaded by

Indraysh Vijay [EC - 76]
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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A

Presentation
ON
“Development of Mobile based IVR system (interactive voice response system) using
machine learning algorithms”
Submitted in partial fulfilment for the award of Degree of Bachelor of Technology

Session: 2022-23
SUBMITTED TO: SUBMITTED BY:

Department Of
Electronics and Communication Engineering
CONTENT
 Introduction
 Abstract
 Block Diagram
 Schematic diagram
 Hardware and software requirements
 Working
 Apllication
 Advantage
 Proposed system
 Future scope
 Conclusion
 References
INTRODUCTION
 Interactive voice response, or IVR, is an automated telephone system that
combines pre-recorded messages or text-to-speech technology with a dual-
tone multi-frequency (DTMF) interface to engage callers, allowing them to
provide and access information without a live agent
 IVR systems improve the customer experience by providing a self-service
method for customers to access the information that they need without the
assistance of customer support.
 It also reduces the call volume for contact centers, lowering wait times and
operational costs for businesses.
ABSTRACT
 Interactive Voice Response System (IVRS) is automation tool that generates
automated voice to address the queries raised by human through interactive
voice response(speech recognition) and dual tone multi frequency
(DTMF)tones input provided via keypad.
 This IVRS assistance plays a major role in improving the interactive
experience of customers and can handle repetitive addressing of wide range of
customers in a public service providing environment.
 Proper access to right information at appropriate time can solve the issues
spawned to different customer situations.
 This system provides dynamic information to the customers and route them to
the appropriate servicing section based on the text input options.
BLOCK DIAGRAM
SCHEMETIC DIAGRAM
HARDWARE REQUIREMENTS
SOFTWARE REQUIREMENTS
 Interactive voice response (IVR) is telephony software technology commonly
found in call centers. IVR allows businesses to interact with callers through a
series of automated menus, often enabling the customer to self-serve for faster
resolution.
WORKING OF IVR
 Interactive voice response or IVR is an automated business phone system
feature that interacts with callers and gathers information by giving them
choices via a menu.
 It then performs actions based on the answers of the caller through the
telephone keypad or their voice response.
 As a customer, when you make a call to the company, the IVR system will
respond by giving you a pre-recorded greeting and asking you to choose an
option from a set menu. For example: By pressing the “one” on the keypad,
you will receive a given service.
 The most basic IVR solutions are incredibly convenient in saving time and
money by trimming the times the calls are put on hold, which typically
requires a smaller workforce.
 Advanced systems are capable of delivering an experience that is a much
better experience for the customer. There are two main types of IVR systems
which are basic IVR systems and advanced IVR systems.
APPLICATIONS
 An IVR application provides prerecorded voice responses for appropriate
situations, keypad signal logic, access to relevant data and, potentially, the
ability to record voice input for later use.
  IVR technology allows a phone caller to interact with the phone system
without operator intervention.
 IVR development is a component of an IVR project where a programming
team is assembled and assigned tasks to compete the creation of an automated
phone answering program.
ADVANTAGES

 IVR significantly increases first contact resolution because callers are always


directed to the agent or department that is most capable of meeting their needs.
 The agent who receives the call will be more qualified to answer the caller's
question and will be less likely to transfer the call to another agent.
PROPOSED SYSTEM
FUTURE SCOPE

 Thus Dynamic Interactive Voice Response Systems performance a energetic


part in improving customer interaction in an business organization.
 To overcome the drawbacks existences in content-centered IVR systems we
examined and detect which were static we stepped towards IIVR system and
henceforth a new method of service centered IVR beside with decision-
making ability with the support of rule engine and semantic web services has
been introduced
CONCLUSION
 Thus the proposed IVR system could improved the user fulfilment to a better
degree than the existing content-based IVR system, reduce call length better
utilization and virtualization of IVR system.
 Henceforth, this study optimizes the search space using Finite State Machine
(FSM) and achieved the accuracy time was about 97.7% and degree of failure
recovery was 98%.
REFERENCES

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Programme
 BoardAcademic Reference Group. An international measure of awareness and beliefs about cancer:
development and testing
 of the ABC. BMJ Open 2012;2(6) [FREE Full text] [doi: 10.1136/bmjopen-2012-001758] [Medline: 23253874]
 3. Stubbings S, Robb K, Waller J, Ramirez A, Austoker J, Macleod U, et al. Development of a measurement
tool to assess
 public awareness of cancer. Br J Cancer 2009 Dec 03;101 Suppl 2:S13-S17 [FREE Full text] [doi:
10.1038/sj.bjc.6605385]
 [Medline: 19956157]
 4. Vrinten C, Wardle J, Marlow LA. Cancer fear and fatalism among ethnic minority women in the United
Kingdom. Br J
 Cancer 2016 Mar 01;114(5):597-604 [FREE Full text] [doi: 10.1038/bjc.2016.15] [Medline: 26867159]

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