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Orientation To Quality Management System (QMS)

The document discusses quality management systems (QMS). It defines QMS as a set of interconnected elements that directs and controls an organization to consistently meet customer requirements and enhance satisfaction. The benefits of a QMS include simplifying structure, improving processes, increasing customer satisfaction, and motivating employees. The document also outlines the basic steps to implement a QMS, which includes defining a quality vision, crafting a quality policy, planning, operating and implementing, measuring and reviewing, then acting and improving.

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Roel P. Dolaypan Jr.
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321 views20 pages

Orientation To Quality Management System (QMS)

The document discusses quality management systems (QMS). It defines QMS as a set of interconnected elements that directs and controls an organization to consistently meet customer requirements and enhance satisfaction. The benefits of a QMS include simplifying structure, improving processes, increasing customer satisfaction, and motivating employees. The document also outlines the basic steps to implement a QMS, which includes defining a quality vision, crafting a quality policy, planning, operating and implementing, measuring and reviewing, then acting and improving.

Uploaded by

Roel P. Dolaypan Jr.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Orientation to Quality

Management System
(QMS)
Roel P. Dolaypan Jr., CPA, MDM
1. What is Quality Products/Services?
LECTUR 2. What is Quality Management
System (QMS)?
E 3. Benefits of Quality Management
System?
CONTE 4. Quality Management System in the
Philippines
NT 5. Basic Steps in Implementing Quality
Management System?
WHAT IS QUALITY?
• How to define QUALITY in a product or service?
 Who are customers or clients? (Internal and External)?
 What are the expectations or requirements of these
customers or clients? (Internal and External)

• Definitions of Quality:
 Dr. W. Edwards Deming – “QUALITY does not mean
achieving perfection. It means the efficient production
of QUALITY that the market expects”
 Dr. Joseph M. Juran – “Fitness for use”
 Philip Crossby – “Conformance to requirements”
WHAT IS QUALITY?

Quality Management System


Quality
Management Quality Assurance

Quality Quality
Assurance Control Quality
Control
What is QMS?
• Quality
• Management
• System

QMS is a set of interconnected


elements (QUALITY Policy, Procedures,
Manual, Work Instruction, Records) that
directs and controls the organization in
consistently meeting Customer
Requirements and enhancing their
satisfaction.
BENEFITS OF QUALITY
MANAGEMENT SYSTEM

• Simplifies the organization structure


• Improve process
• Improves productivity
• Increase Customer Satisfaction
• Improves documentation
• Motivates employees
• Create a culture of quality
• Consistent products or services
• Reduces cost and wastage
• Improves compliance
QUALITY MANAGEMENT
SYSTEM IN THE PHILIPPINES
• Administrative Order No. 161, s. 2006
 All departments, agencies, government-owned
or controlled corporations (GOCCs), and
Government Financial Institutions (GFIs),
including local water districts (LWDs), in the
Executive Branch are directed to establish a
Quality Management System (QMS) certified
to the ISO 9001 standard and the applicable
Government Quality Management Standards
(GQMSS), with priority to be given to frontline
services.
QUALITY MANAGEMENT
SYSTEM IN THE PHILIPPINES
• EXECUTIVE ORDER NO. 605, SERIES OF 2007
 All departments and agencies of the Executive
branch, including all government-owned and/or
controlled corporations (GOCCs) and government
financial institutions (GFIs), are hereby directed to
adopt the ISO 9001:2000 Quality Management
Systems as part of the implementation of a
government-wide quality management program.
The quality management systems shall be certified
for demonstrated conformity with ISO 9001:2000 and
the applicable Government Quality
Management Systems Standards (GQMSS), with
priority to be given to frontline services.
QUALITY MANAGEMENT
SYSTEM IN THE PHILIPPINES

Republic Act No. 9485: An Act to Improve


Efficiency in the Delivery of Government
Service to the Public by Reducing
Bureaucratic Red Tap, Preventing Graft
and Corruption, and Providing Penalties.
QUALITY MANAGEMENT
SYSTEM IN THE PHILIPPINES
Administrative Order No. 25,
series of 2011: Creating an Inter-
agency Task Force (IAFT) on the
Harmonization of Government
Performance Monitoring
Information and Reporting System
• Failure to set up the most current and updated Citizens Charter;
• Violation of the Zero-Contact Policy;
Violations on • Selling, offering to sell, or recommending specific brands of fire
extinguishers and other fire safety equipment to any applicant or requesting
Republic Act party or business entity by the Bureau of Fire Protection or any of its
official or employees;

No. 9485
• Refusal to accept application or request with complete requirements being
submitted by an applicant or requesting party without due cause;
• Imposition of additional requirements other than those listed in the
(Bureau of Fire Citizen’s Charter;
• Imposition of additional costs not reflected in the Citizen’s Charter;

Protection or • Failure to give the applicant or requesting party a written notice on the
disapproval of an application or request;
• Failure to render government services within the prescribed processing
any of its time on any application or request without due cause;
• Failure to attend to applicants or requesting parties who are within the
official or premises of the office or agency concerned prior to the end of official
working hours and during lunch break;

employees)
• Failure or refusal to issue official receipts;
• Fixing and/or collusion with fixers in consideration of economic and/or
other gain or advantage;
Under ARTA, we will be implementing a 2 STRIKE policy for
government officials and employees found in violation of
EODB/EDGSA:

Penalties FIRST OFFENSE: Administrative liability with six (6) months


suspension. Except for fixing or collusion with fixers where the
under the Revised Penal Code shall apply.

Republic Act SECOND OFFENSE: Administrative and criminal liability


• Dismissal from the service.
• Imprisonment of one (1) year to six (6) years.
No. 9485 • Perpetual disqualification from holding public office.
• Fine of not less than P500K.
• Forfeiture of retirement benefits but not more than P2M.

Any person who commits any act such as but not limited
to bribery, extortion or malicious solicitation of favor shall be
criminally liable and shall be punished under the Revised Penal
Code and other special laws.
Basic Steps in Implementing
Quality Management System?

Step 1: Define the VISION or DIRECTION


for QUALITY Products or Services of your
organization.

QUALITY POLICY (ISO 9001). It gives us the


direction; it tells how the leadership team
thinks about QUALITY Products or
Services. What is their VISION? How they
want people to behave in the organization
SUSTAINABL
E
DEVELOPME
NT GOALS
Crafting
your Basic
Quality
Policy
PLANNING
Quality Policy Outcome Output Activity Timeline
• Identify
100% of target developmental
NYC set its target youth members gaps or needs of
Organizational Outcome
are given the youth sector
As presented (OO) of improving the January to February
earlier coordination of community- • Prepare Project 2023
based projects Proposal
government actions for the
for sustainable • Submit to NGAs,
development of the youth
development LGUs, etc.

Under this section, you may consider Risk and Opportunities


Operate and
Implement
• Did we meet customer
expectations? Are they
satisfied?
• Did we meet the planned
targets?
• Is their issues and concerns
that aroused during the
implementation?
• Lessons learned See sample
Did the implemented
Measur activities
requirements
meet the
of customers,
e and organization,
laws?
and pertinent

Review See sample CSF


Act and
• If the products or services did not meet the
requirements of customers, organization,
and pertinent laws?
• Analyze the products or services and

Improve identify what seems to be the problem in


order for me to deliver quality products or
services
In summary:

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