Jones 9e ch01 Rev
Jones 9e ch01 Rev
Jones 9e ch01 Rev
Managers and
Managing
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Learning Objectives
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What is Management?
Managers
The people
responsible for
supervising the use of
an organization’s
resources to meet its
goals
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What is Management?
Management
The planning, organizing, leading, and controlling
of human and other resources to achieve
organizational goals effectively and efficiently
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What is Management?
Organization’s Resources
include people, skills, know-how and experience,
machinery, raw materials,
computers and IT, patents, financial capital, and
loyal customers and employees
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Achieving High Performance:
A Manager’s Goal
Organizational Performance
A measure of how efficiently and effectively
managers use available resources to satisfy
customers and achieve organizational goals
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Efficiency, Effectiveness, and Performance in
an Organization
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Organizational Performance
Efficiency
A measure of how well or how productively
resources are used to achieve a goal
Effectiveness
A measure of the appropriateness of the goals an
organization is pursuing and the degree to which
the organization achieves those goals.
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Why Study Management?
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Why Study Management?
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Four Tasks of Management
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Steps in the Planning Process
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Example: Alcon
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Organizing
Organizing
structuring working relationships so
organizational members interact and cooperate
to achieve organizational goals.
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Organizing
Organizational structure
A formal system of task and reporting
relationships that coordinates and motivates
organizational members so that they work
together to achieve organizational goals
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Leading
Leadership
Articulating a clear vision and energizing and
enabling organizational members so they
understand the part they play in achieving
organizational goals
involves managers using their power, personality,
influence, persuasion, and communication skills
to coordinate people and groups
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Controlling
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Managerial Roles Identified
by Mintzberg
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Managerial Roles Identified
by Mintzberg
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Managerial Roles Identified
by Mintzberg
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Levels and Skills of Managers
Department
A group of managers and employees who work
together and possess
similar skills
or use the same
knowledge, tools,
or techniques
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Levels of Management
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Levels of Management
First-line managers
responsible for the daily supervision of the
nonmanagerial employees
Middle managers
Supervises first-line managers
responsible for finding the best way to use
resources to achieve organizational goals
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Levels of Management
Top managers
responsible for the performance of all
departments
establish organizational goals
decide how different departments should interact
monitor how well middle managers utilize
resources to achieve goals
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Relative Amount of Time That Managers
Spend on the Four Managerial Tasks
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Managerial Skills
Conceptual skills
The ability to analyze and diagnose a situation and
distinguish between cause and effect.
Human skills
The ability to understand, alter, lead, and control the
behavior of other individuals and groups.
Technical skills
Job-specific skills required to perform a particular
type of work or occupation at a high level.
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Core Competency
Core competency
Specific set of departmental skills, abilities,
knowledge and experience that allows one
organization to outperform its competitors
Skills for a competitive advantage
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Restructuring
Restructuring
Downsizing an organization by eliminating the
jobs of large numbers of top, middle, and first-
line managers and nonmanagerial employees.
Outsourcing
Contracting with another company, usually in a
low cost country abroad, to perform a work
activity the company previously performed itself
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Empowerment
Empowerment
Involves giving
employees more
authority and
responsibility over
the way they perform
their work activities
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Challenges for Management in
a Global Environment
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Building Competitive Advantage
Competitive Advantage
ability of one organization to outperform other
organizations because it produces desired goods
or services more efficiently and effectively than
its competitors
Innovation
The process of creating new or improved goods
and services or developing better ways to
produce or provide them.
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Building Blocks of
Competitive Advantage
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Example - Alcon
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manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
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Turnaround Management
Turnaround management
creation of a new vision for a struggling company
using a new approach to planning and organizing
to make better use of a company’s resources to
allow it to survive, and eventually prosper
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Maintaining Ethical and Socially Responsible
Standards
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Managing a Diverse Workforce
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Practicing Global
Crisis Management
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