Lesson 5 Verbal Communication
Lesson 5 Verbal Communication
DISCUSSION QUESTIONS
• Informal communication is done using channels that are in contrast with formal
communication channels. it is in a form of casual talk. It is established for
societal affiliations of members in an organization and face-to-face discussions.
• It happens among friends and family. In informal communication use of
slang words, foul language is not restricted usually. Informal communication is
done orally and using gestures. Informal communication, unlike formal
communication, doesn’t follow authority lines. in an organization, it helps in
finding out staff grievances as people express more when talking
informally. Informal communication helps in building relationships.
TYPES OF VERBAL COMMUNICATION
• Face to face
• Talking to another person with facial expressions, gestures and tone of voice is an
effective means to communicate and create meaning. Face-to-face communication
boosts relationship and creativity through the proficiency to share ideas freely.
• Communication is more than just words in a face to face meeting; it helps detect
body language, feelings, tone, and reactions, which can often be misinterpreted
through digital means.
TELEPHONE CONVERSATION