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FARAH MERICAN ISAHAK MERICAN UITM KEDAH
• A process of communication involving a small number of
people who have specific roles, conscious & limited goals & a
restricted content focus.
• A planned conversation with a predetermined purpose that
involves asking & answering questions.
• A meeting of people face-to-face to accomplish a certain
known purpose @ to discuss about something.
INTERVIEWS
1. Walk-in interview: the candidate has already been informed by
the recruiting organization & has to attend the interview at the
stipulated time & day.
2. Phone-in interview: the candidate will be screen through the
telephone & if met their criteria, will be called to attend an
interview.
3. Write-in interview: the candidate will apply in writing & only the
successful ones will be called based on their application letter &
resume.
METHODS FOR SOLICITING
INTERVIEWS
A. Counseling Interview
Help interviewee deal with unpleasant emotions, feelings @
memories.
Directed at personal problems that interfere work performance.
Concerned with the welfare of both the employee @ the
organization.
There must be free exchange of info.
TYPES OF INTERVIEWS
B. Evaluation/Appraisal Interview
To evaluate & improve performance of workers.
Feedback on employee’s performance.
Discuss progress towards predetermined standards @ goals &
evaluate areas that require improvement.
Scheduled yearly, quarterly @ on “as needed basis”.
TYPES OF INTERVIEWS
C. Info/Journalistic Interview
To gather info from a relatively large number of people.
Seeks info: lists of questions
Info flows in one direction. Eg: survey
D. Orientation Interview
Explains new employees with their jobs & range of duties.
Provide desire/interest to learn and succeed.
Interviewer’s role as the info giver and to influence the behavior of
the new employee.
TYPES OF INTERVIEWS
E. Conflict-resolution Interview
Groups explore problems & attitudes.
Deals with sensitive matters.
Goal: to bring 2 parties closer together, made adjustment in
perception & create a more productive climate.
F. Disciplinary Interview
To correct behavior by reviewing facts & explores attitudes.
TYPES OF INTERVIEWS
G. Termination Interview
Informs reasons for termination.
Avoid legal action & maintain positive relationship.
Give reasons that are specific, accurate & verifiable.
H. Exit Interview
To learn why employees leave.
To understand reason & provide insight.
Indicate problems & corrective actions to be taken.
TYPES OF INTERVIEWS
I. Job Interview
◦ Selection process by which education, experience, skills & other
personal characteristics are indentified & evaluated against the
requirements of a particular job.
◦ To identify the best qualified people & to avoid complaints of unfair
employment practices.
◦ Main obj: to acquire necessary info to determine job suitability.
◦ Candidate wants to learn about the organization, employer wants to
learn about candidate’s abilities & experience.
◦ Employers may conduct 2/3 interviews before deciding.
TYPES OF INTERVIEWS
FORMS OF JOB INTERVIEW
i. Direct/structured interview ii. One-on-one interview
usually used in screening stage. After screening stage. Candidate has
series of prepared questions are been narrowed down and recognized as
asked in a set order. a prospect.
Within a fixed time period. Personal details, why you want the job,
& what can you contribute.
Do research about the company &
practice possible questions.
iii. Open-ended interview
Relaxed format. Less formal & unstructured.
Encourages candidates to talk freely.
Good for bringing out a candidate’s personality.
Used to test professional judgment.
Some candidates reveal too much (personal @ family problem) non-related to
qualifications for employment.
iv. Group interview
Meeting with several candidates to see how they interact.
Useful for judging interpersonal skills.
v. Stress interview
Set up to see how well a candidate handles stressful situation (qualification for
certain jobs)
Candidates may be asked questions designed to annoy or upset a person.
May be exposed to criticism or hostile reactions by interviewer.
FORMS OF JOB INTERVIEW
• Psychological & Physical Preparation
• Verbal & Non-Verbal Communication
• Follow-up
a) Thank-you Letter.
b) Letter of Inquiry.
c) Request for Time Extension.
d) Letter of Acceptance.
e) Letter Declining a Job Offer.
f) Letter of Resignation
BEFORE, DURING & AFTER THE INTERVIEW
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