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    5 Types of Conflict Styles

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    Shara Fazhalia
    This document summarizes 5 types of conflict: 1) Intrapersonal conflict occurs within an individual when their goals, values, or roles diverge. 2) Interpersonal conflict arises from differences in goals or styles between two or more interacting individuals. 3) Intragroup conflict occurs within groups over goals or procedures. 4) Intergroup conflict happens between groups who disagree on issues inside or outside an organization. 5) The Thomas-Kilmann instrument measures conflict styles along the dimensions of assertiveness and cooperativeness, identifying the styles of competing, collaborating, compromising, avoiding, and accommodating.

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    5 Types of Conflict Styles

    Uploaded by

    Shara Fazhalia
    55 views20 pages
    This document summarizes 5 types of conflict: 1) Intrapersonal conflict occurs within an individual when their goals, values, or roles diverge. 2) Interpersonal conflict arises from differences in goals or styles between two or more interacting individuals. 3) Intragroup conflict occurs within groups over goals or procedures. 4) Intergroup conflict happens between groups who disagree on issues inside or outside an organization. 5) The Thomas-Kilmann instrument measures conflict styles along the dimensions of assertiveness and cooperativeness, identifying the styles of competing, collaborating, compromising, avoiding, and accommodating.

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    This document summarizes 5 types of conflict: 1) Intrapersonal conflict occurs within an individual when their goals, values, or roles diverge. 2) Interpersonal conflict arises from differences in goals or styles between two or more interacting individuals. 3) Intragroup conflict occurs within groups over goals or procedures. 4) Intergroup conflict happens between groups who disagree on issues inside or outside an organization. 5) The Thomas-Kilmann instrument measures conflict styles along the dimensions of assertiveness and cooperativeness, identifying the styles of competing, collaborating, compromising, avoiding, and accommodating.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    55 views20 pages

    5 Types of Conflict Styles

    Uploaded by

    Shara Fazhalia
    This document summarizes 5 types of conflict: 1) Intrapersonal conflict occurs within an individual when their goals, values, or roles diverge. 2) Interpersonal conflict arises from differences in goals or styles between two or more interacting individuals. 3) Intragroup conflict occurs within groups over goals or procedures. 4) Intergroup conflict happens between groups who disagree on issues inside or outside an organization. 5) The Thomas-Kilmann instrument measures conflict styles along the dimensions of assertiveness and cooperativeness, identifying the styles of competing, collaborating, compromising, avoiding, and accommodating.

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    of 20

    5 TYPES OF

    CONFLICT
    Intergroup

    T
    C YP
    O ES
    N
    FL O
    IC F
    T
    Intragroup
    Intrapersonal

    Interpersonal
    Intrapersonal
    ● The intrapersonal conflict is conflict experienced by a single individual, when his or
    her own goals, values or roles diverge.
    ● For example: A lawyer may experience a conflict of values when he represents a
    defendant he knows to be guilty of the charges brought against him.
    ● A police officer might experience an intrapersonal conflict when she/she is offered a
    position in another state.
    ● A conflict where you promised your wife, husband, gf, bf, for a dinner, when
    suddenly there is an urgent meeting with the boss.
    Interpersonal

    ● Interpersonal conflict is conflict due to differences in goals, value, and styles


    between two or more people who are required to interact. As this type of conflict is
    between individuals, the conflicts can get very personal.
    ● For example:
    ● Opinions between members in group assignment
    Intragroup
    ● Intragroup conflict is conflict within a group or team.
    ● It is where members conflict over goals or procedures.
    ● For example: a team member sees opinion A while another team members has
    another opinion.
    ● One of the Scholarship committee members may want to offer to this student, while
    other members may not want to.
    ● One member in the Board wants something, there are other opinions among several
    members.
    ● To sum, Intragroup conflict takes place among them as they argue the pros and cons
    of taking a decision.
    Intergroup

    ● Intergroup conflict is when conflict between groups inside and outside an


    organization disagree on various issues.
    ● Conflict can also arise between two groups within the same organization, and that
    also would be considered intergroup conflict. Two subtypes:
    ● Horizontal conflict: It is conflict with others that are at the same level as you.
    ● Vertical conflict: It is conflict with a manager or a subordinate.
    Thomas-Kilmann Conflict
    Mode Instrument
    Thomas-Kilmann Conflict
    Mode Instrument

    ASSERTIVENESS
    the degree to
    which you try to
    satisfy your own
    concerns during
    conflict
    Thomas-Kilmann Conflict
    Mode Instrument

    ASSERTIVENESS COOPERATIVENESS
    the degree to the degree to
    which you try to which you try to
    satisfy your own satisfy the other
    concerns during individuals’
    conflict concerns during
    conflict
    Thomas-Kilmann Conflict
    Mode Instrument

    ASSERTIVENESS COOPERATIVENESS
    the degree to the degree to
    which you try to which you try to
    satisfy your own satisfy the other
    concerns during individuals’
    conflict concerns during
    conflict
    Intrapersonal
    COMPETING

    COL
    ING
    DAT

    L
    Interpersonal
    ABO
    MMO
    OF

    YL LIC F

    RAT
    ST NF S O
    E LICT
    S

    ES T
    P

    E
    TY NF ES

    ING
    ACC

    CO YP
    CO TYL

    T
    S

    G
    AV SIN
    OI I
    DI O M
    N G PR
    M
    CO
    COMPETING
    “Might makes right”
    • Assertive & uncooperative, power-oriented
    mode to win his/her position
    • Standing up for your rights, defending a
    position you believe is correct, or simply
    trying to win
    COLLABORATING
    “Two heads are better than one”
    • Works to find a solution that fully satisfies
    the concerns of both
    • Learns from the other’s insights and tries to
    find a creative solution
    COMPROMISING
    “Split the difference”
    • Find an expedient, mutually acceptable
    solution that partially satisfies both parties
    • Best suited for issues of intermediate
    importance
    AVOIDING
    “Leave well enough alone”
    • Individual does not pursue his/her own
    concerns OR those of the other person
    • Does not address the conflict (sidestepping,
    postponing, withdrawing)
    ACCOMMODATING
    “Kill your enemies with kindness”
    • Individual neglects his/her concerns to satisfy
    the concerns of the other person
    • Self-sacrifice or yielding to another’s point of
    view
    5 Types of Conflict Styles
    1. What is your primary conflict
    style and why?
    2. Which conflict style would you
    like to grow in? Why and how?
    https://www.youtube.com/watch?v=O4eObp
    GH3l0
    https://www.youtube.com/watch?v=f3NmLU
    INP80
    QUESTIONS?

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