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    TOTAL QUALITY MANAGEMENT Prelim

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    Renier Palma Cruz
    Total Quality Management (TQM) is a management approach focused on continually improving processes and meeting customer needs. It involves all employees and aims to prevent defects by addressing the root causes of problems. The key principles of TQM include making quality measurable, treating it as a continuous process, and ensuring everyone in the organization is responsible for quality. TQM follows the PDCA (Plan-Do-Check-Act) cycle of planning improvements, implementing them, checking results, and acting on lessons learned to further progress.

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    TOTAL QUALITY MANAGEMENT Prelim

    Uploaded by

    Renier Palma Cruz
    53 views37 pages
    Total Quality Management (TQM) is a management approach focused on continually improving processes and meeting customer needs. It involves all employees and aims to prevent defects by addressing the root causes of problems. The key principles of TQM include making quality measurable, treating it as a continuous process, and ensuring everyone in the organization is responsible for quality. TQM follows the PDCA (Plan-Do-Check-Act) cycle of planning improvements, implementing them, checking results, and acting on lessons learned to further progress.

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    TOTAL-QUALITY-MANAGEMENT-prelim

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    Total Quality Management (TQM) is a management approach focused on continually improving processes and meeting customer needs. It involves all employees and aims to prevent defects by addressing the root causes of problems. The key principles of TQM include making quality measurable, treating it as a continuous process, and ensuring everyone in the organization is responsible for quality. TQM follows the PDCA (Plan-Do-Check-Act) cycle of planning improvements, implementing them, checking results, and acting on lessons learned to further progress.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    53 views37 pages

    TOTAL QUALITY MANAGEMENT Prelim

    Uploaded by

    Renier Palma Cruz
    Total Quality Management (TQM) is a management approach focused on continually improving processes and meeting customer needs. It involves all employees and aims to prevent defects by addressing the root causes of problems. The key principles of TQM include making quality measurable, treating it as a continuous process, and ensuring everyone in the organization is responsible for quality. TQM follows the PDCA (Plan-Do-Check-Act) cycle of planning improvements, implementing them, checking results, and acting on lessons learned to further progress.

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    of 37

    TOTAL

    QUALITY
    MANAGEMENT
    WHAT IS TOTAL
    QUALITY
    MANAGEMENT?
    TOTAL QUALITY
    MANAGEMENT
    is the continual process of detecting and
    reducing or eliminating errors in
    manufacturing, streamlining supply chain
    management, improving the customer
    experience, and ensuring that employees
    are up to speed with training.
    Important Principles of
    Total Quality
    Management
    Quality can and must be managed
     Many companies have wallowed in a repetitive
    cycle of chaos and customer complaints. They
    believe that their operations are simply too large to
    effectively manage the level of quality. The first
    step in the TQM process, then, is to realize there is
    a problem and that it can be controlled.
    Processes, not people, are the problem

    Ifyour process is causing problems, it won’t


    matter how many times you hire new
    employees or how many training sessions
    you put them through. Correct the process
    and then train your people on these new
    procedures.
    Don’t treat symptoms, look for the cure

    If you just patch over the underlying


    problems in the process, you will never be
    able to fully reach your potential. If, for
    example, your shipping department is falling
    behind, you may find that it is because of
    holdups in manufacturing. Go for the source
    to correct the problem.
    Every employee is responsible for quality

     Everyone in the company, from the workers on the


    line to the upper management, must realize that
    they have an important part to play in ensuring
    high levels of quality in their products and
    services. Everyone has a customer to delight, and
    they must all step up and take responsibility for
    them.
    Quality must be measurable
    A quality management system is only effective
    when you can quantify the results. You need to see
    how the process is implemented and if it is having
    the desired effect. This will help you set your goals
    for the future and ensure that every department is
    working toward the same result.
    Quality improvements must be continuous

     Total Quality Management is not something that


    can be done once and then forgotten. It’s not a
    management “phase” that will end after a problem
    has been corrected. Real improvements must occur
    frequently and continually in order to increase
    customer satisfaction and loyalty.
    Quality is a long-term investment

     Quality management is not a quick fix. You can


    purchase QMS software that will help you get
    things started, but you should understand that real
    results won’t occur immediately. TQM is a long-
    term investment, and it is designed to help you find
    long-term success.
    This is accomplished with
    a laser-focus on the
    principles of TQM:
    Customer first
    TQM’s first and foremost pillar of success is
    an unwavering focus on the customer’s
    experience in all interactions with the
    organization. From first contact through
    purchase and continued support, the customer
    should always be the main priority.
    Employee ownership
    TQM requires the involvement of every team
    member to ensure that complete quality
    control is offered at every level. TQM doesn’t
    focus on a single department because the goal
    is to provide customers with a great
    experience from every level of the
    organization.
    Process-based
    TQM focuses on the creation and
    implementation of processes that provide
    organizations with the ability to find success
    and repeat it. Quantifying success and
    defining the steps taken to get there are
    essential for successful implementation of
    TQM.
    System integration
    TQM strategies revolve around leveraging
    every asset available to the company. This is
    best achieved through system integrations
    that combine disparate parts of the
    organization into a single, well-oiled machine
    working in complete synergy.
    Communication
    TQM requires every team member to be at
    their best and to function as a value-adding
    member of that team. This means
    communication and transparency is a core
    tenet of successful TQM practices.
    Data-driven
    TQM doesn’t employ guesswork. Instead,
    data is leveraged for the improvement of the
    organization and decisions are made based on
    quantifiable facts.
    Constant improvement
    TQM isn’t a one and done process. Perfection
    is impossible, so it must always be pursued to
    get the organization as close as possible to it.
    Five Basic
    Principles Of TQM
    Quality Oriented
    The mission and vision of the
    organization must be balanced with its
    own needs and of the citizens. The
    leadership must have a political will to
    establish policies that are supportive of
    TQM.
    Customer Focused
    One of the goals of TQM is to ensure
    that you meet and exceed customer’s
    satisfaction. In defining its processes and
    functions, the organization must always
    consider its customers’ point of view.
    Total Employment Involvement
     Top management support is imperative and is
    pivotal in the implementation of TQM. In addition,
    the role of the employees in TQM is very different
    from the traditional view. TQM employees are
    empowered to make decisions, and their
    suggestions and contributions are highly valued by
    the management.
    Continuous Process Improvement
     TQM revolves around the philosophy of never
    ending improvement. Since the customers’
    expectations are always changing, there is a need
    to always improve results in all aspects of work, to
    harness the capabilities of the employees, and to
    enhance processes and technology.
    Performance Measures
    An organization should manage its TQM
    initiatives based on facts and not on gut
    feelings. There must be an established
    baseline to assess the results from
    improvement.
    Essential requirements for
    successful implementation
    of TQM
    Commitment
     Quality improvement (in all aspects) must be
    everyone‘s job in the organization. An apparent
    commitment from the top management, breaking
    down the barriers for continuous quality
    improvement and steps required to provide an
    environment for changing attitudes must be
    provided. Training and support for this should be
    extended.
    Culture
    There should be proper training to effect the
    changes in attitude and culture.
    Continuous Improvement
    Recognize improvement as a continuous
    process, and not merely a one-off
    program.
    Customer Focus
    Perfection in service with zero defects
    and full satisfaction to the end-user
    whether it’s internal or external.
    Control
    Ensure monitoring and control checks for any
    deviation from the intended course of
    implementation.
    This is also referred to as the
    Plan Do Check Act (PDCA)
    cycle.
    Planning Phase
     This phase is the most crucial phase of total quality
    management. Under this phase, employees have to come
    up with their respective queries and problems which need
    to be addressed. The employees apprise the management
    of different challenges which they are facing in their day
    to day operations and also analyze the root cause of the
    problem. They need to do the required research and collect
    significant data which would help them find solutions to
    all the problems.
    Doing Phase

     In this phase, a solution for the identified problems


    in the planning phase is developed by the
    employees. Strategies are devised and
    implemented to crack down the challenges faced
    by employees. The efficiency and effectiveness of
    solutions and strategies are also evaluated in this
    stage.
    Checking Phase

    Under this phase, a comparison analysis of


    before and after is done in order to assess the
    effectiveness of the processes and measure
    the results.
    Acting Phase

    This is the last phase of the cycle, in this


    phase employees document their results and
    prepare themselves to address other problems
    THANK
    YOU

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