Chapter 01

Who Are Managers?
Manager
• Someone who coordinates and oversees the work of other people so
that organizational goals can be accomplished.
• They can be young or old.
• They may be male or female.
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Exhibit 1–1 Women In Managerial Positions
Around The World

Exhibit 1–2 Managerial Levels

Classifying Managers
First-line Managers
• Individuals who manage the work of non-managerial employees.
Middle Managers
• Individuals who manage the work of first-line managers.
Top Managers
• Individuals who are responsible for making organization-wide
decisions and establishing plans and goals that affect the entire
organization.

What Is Management?
• Management involves coordinating and overseeing the work

activities of others so that their activities are completed efficiently
and effectively.

What Is Management? (cont’d)
Managerial Concerns
• Efficiency
 “Doing things right”
– Getting the most output for the least
inputs
• Effectiveness
 “Doing the right things”
– Attaining organizational goals

Exhibit 1–3 Managerial Effectiveness and
Efficiency in Management

What Do Managers Do?
Three Approaches to Defining What Managers Do

• Functions they perform
• Roles they play
• Skills they need

What Do Managers Do? (cont’d)
Functions Manager’s Perform

Planning
 Defining goals, establishing strategies to achieve goals, developing
plans to integrate and coordinate activities.
Organizing
 Arranging and structuring work to accomplish organizational goals.
Leading
 Working with and through people to accomplish goals.
Controlling
 Monitoring, comparing, and correcting work.

Exhibit 1–4 Management Functions

Roles Managers Play

• Roles are specific actions or behaviors expected of a manager.
• Mintzberg identified 10 roles grouped around
 interpersonal relationships,
 the transfer of information, and
 decision making.

Interpersonal roles • Figurehead
• Leader
• Liaison
Informational roles • Monitor

• Disseminator
• Spokesperson
Decisional roles • Entrepreneur

• Disturbance handler
• Resource allocator
• Negotiator

What Managers Do (Mintzberg)
Actions
• thoughtful thinking
 Example: listens patiently to customers’ problems.
• practical doing
 A manager resolves those problems.

Skills Managers Need

Technical skills
 Knowledge and proficiency in a specific field.
Human skills
 The ability to work well with other people.
Conceptual skills
 The ability to think and conceptualize about abstract and complex
situations concerning the organization.

Exhibit 1–5 Skills Needed at Different
Management Levels

Exhibit 1–6
Changes
Affecting A
Manager’s
Job
Are you
facing any of
these
challenges ?

How The Manager’s Job Is Changing
The Increasing Importance of Customers

• Customers: the reason that organizations exist
 Managing customer relationships is the responsibility of all
managers and employees.
 Consistent high quality customer service is essential for survival.
• Many jobs require close contact with customers.

How The Manager’s Job Is Changing (cont’d)
Innovation
• Doing things differently, exploring new territory, and taking risks
 Managers should encourage employees to be aware of and act on
opportunities for innovation.
• How do Arab countries score on innovation indicators?

What Is An Organization?
An Organization Defined
• A deliberate arrangement of people to accomplish some specific
purpose (that individuals independently could not accomplish
alone).
Common Characteristics of Organizations
• Have a distinct purpose (goal)
• Composed of people
• Have a deliberate structure

Exhibit 1–9 Characteristics of Organizations

Why Study Management?
Does it
The Value of Studying Management
• The universality of management really
 Good management is needed in all organizations. matter ?
• The reality of work
 Employees either manage or are managed.
• Rewards and challenges of being a manager
 Management offers challenging, exciting and creative opportunities
for meaningful and fulfilling work.
 Successful managers receive significant monetary rewards for their
efforts.

Exhibit 1–10 Universal Need for Management

Exhibit 1–11 Rewards and Challenges of
Being A Manager
Have you experienced

any of these ?

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Who Are Managers?

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• Management involves coordinating and overseeing the work

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Three Approaches to Defining What Managers Do

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Functions Manager’s Perform

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Roles Managers Play

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Informational roles • Monitor

Decisional roles • Entrepreneur

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Skills Managers Need

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The Increasing Importance of Customers

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Have you experienced

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