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Communication Skills For Manager

This document provides information about basic communication skills. It discusses establishing rapport by having self-confidence, understanding people, being enthusiastic, making eye contact, and showing interest in others. The document also covers the total communication process, with 45% being listening, 30% speaking, 16% reading, and 9% writing. It identifies barriers to communication such as unwillingness to change, prejudice, and lack of feedback or training. The document emphasizes that effective listening involves hearing, interpreting, understanding, and relating to the message. Body language accounts for 55% of communication impact, more than words at 7% or paralinguistics at 38%.

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Hetik Patel
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490 views19 pages

Communication Skills For Manager

This document provides information about basic communication skills. It discusses establishing rapport by having self-confidence, understanding people, being enthusiastic, making eye contact, and showing interest in others. The document also covers the total communication process, with 45% being listening, 30% speaking, 16% reading, and 9% writing. It identifies barriers to communication such as unwillingness to change, prejudice, and lack of feedback or training. The document emphasizes that effective listening involves hearing, interpreting, understanding, and relating to the message. Body language accounts for 55% of communication impact, more than words at 7% or paralinguistics at 38%.

Uploaded by

Hetik Patel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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NAME :- Patel Hetik Vasant

ROLL NO. :- 43
CLASS :- FYBBA
SUBJECT :- Communication Skills for Manager.
TOPIC :- Basic Communication Skills.
E-MAIL :- [email protected]
Basic Communication Skills
ESTABLISHING
RAPPORT

Field of consciousness
How do you go about establishing
rapport ?

 You need self confidence .


 You must understand people .
 You must be enthusiastic .
 You must make eye contact .
 You must be interested in them .
Communication is a series of experience of
Communication - Meaning

 Communication is a dynamic process…

 Through this process we convey a thought or feeling to someone else.

 How it is received depends on a set of events, stimuli, that person is exposed.

 How you say what you say plays an important role in communication.
TOTAL COMMUNICATION PROCESS

Writing
9% Speaking
30%

Reading
16%

Listening
45%
LEVELS OF COMMUNICATION
 VERBAL :-
 Intra Verbal: Intonation of word and sound
Extra Verbal : Implication of words and phrases, semantics
 NON- VERBAL :-
 Gestures
 Postures
 Movements

 SYMBOLIC
Barriers in Communication
(that have to do with the COMMUNICATOR)

 Unwillingness to say things differently.


 Unwillingness to relate to others differently.
 Unwillingness to learn new approaches.
 Lack of Self-confidence.
 Lack of Enthusiasm.
 Voice Quality.
 Prejudice.
 Lack of Feedback.
 Negative self Image.
 Lack of Motivation & Training.
 Lack of Awareness
 Language & vocabulary level.
 Disagreement between verbal & non-verbal messages.
Barriers in Communication
(that have to do with the RECEIVER)

 Selective perception .
 Unwillingness to change.
 Lack of interest in the topic/subject.
 Prejudice & Belief System.
 Rebuttal Instincts.
 Personal Value System.
 Here-and-now internal & external factors.
External barriers in communication
 Environment :-
 The Venue
 The effect of noise
 temperature in the room

 Other People :- Status, Education


 Time
5 basic reasons we Do Not Listen

 Listening is Hard Work.


 Competition
 The Rush For Action
 Speed difference (120 wpm v/s 360 wpm)
 Lack of Training
4 Levels Of Listening
 The Non-listener
 The Marginal Listener
 The Evaluative Listener
 The Active Listener
Improving Listening Skills

 By not being Preoccupied


 Being open minded & non defensive
 Minimizing Interruptions
 Effective Listening is : hearing, interpreting when necessary, understanding the
message and relating to it.
 By asking questions.
COMMUNICATION
 7% WORDS
 Words are only labels and the listeners put their own interpretation on speakers
words.
 38% PARALINGUISTIC
 The way in which something is said- the accent, tone and voice modulation is
important to the listener.
 55% BODY LANGUAGE
 What a speaker looks like while delivering a message affect the listener’s
understanding most.
TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”

 (P)OSTURES & GESTURES


 How do you use hand gestures? Stance?
 (E)YE CONTACT
 How’s your “lighthouse”?
 (O)RIENTATION
 How do you position yourself?
 (P)RESENTATION
 How do you deliver your message?
 (L)OOKS
 Are your looks, appearance, dress important?
 (E)PRESSIONS OF EMOTION
 Are you using facial expressions to express emotion?
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