NON-VERBAL COMMUNICATION

by Team 4
Dương Thanh Hoài Nguyễn Thị Minh Thư

Team
4

Ứng Quỳnh Hoa Lê Thị Thu Trang

 Preview the previous section:
Verbal Communication

Q: What is Verbal Communication?

A: Verbal Communication the use of words to share information with other
people. It can therefore include both spoken and written communication.
 Preview the previous section:
Verbal Communication
Directness & Indirectness

Rules & Styles of Speaking Invitations

Cultural Notes
Verbal
Communication
Speaking & Refraining from
Initiating & Maintaining
Speaking
Conversation

Language Style Different Ways of Expressing

Common Needs
 “Snack Attack”
A short film about Non-verbal Communication
 Non-verbal
Communication
 Body language/ Posture
Clothing
Gesture
Object Communication
Facial Expression Non-verbal
Hairstyle Architecture
Communication

Eye Contact Symbols & Info Graphics

Understood as the process of communication through sending and receiving WORDLESS

MESSAGES
 Speech & Written Texts also contain non-verbal elements:
paralanguage rythm
Speech voice quality as well as intonation
emotion
stress
Speaking style

Written Texts Handwriting style

Spatial arrangement of words

The use of emoticons
 *Note:
While much non-verbal communication is based on
arbitrary symbols, which differ from culture to culture, a
large proportion is also to some extent iconic and maybe
universally understood.
example

Consider
have emphasized
verbal & written
traditionally Language recently communication that
Studies takes place without
language.
words.
In some type of communication that people express more non-
verbally than verbally:

For example:

What happened Nothing!

with you?

An obviously depressed person

In some type of communication that people express more non-
verbally than verbally:
Let’s forget this subject!
I don’t want to talk
about it anymore!
You know he/she
hasn’t stopped
communicating
because her/his
silence and
withdrawal
continue to convey
emotional
meaning.
 According to some research and some experts:

Communication is composed of different methods:

Words Voice Tone Non-verbal clues

Effectiveness of 7% 38% 55%

delivering a
message

WHAT you say is nearly not as important as HOW you say it

!
How can we have such a great speech?

Our speech must be filled with powerful

visual images that provoke strong emotions,
delivered with passion by someone who
captured the dreams of an entire race.
Non-verbal cues or behavior can carry negative meaning in
certain situation and in others, positive meaning.

When your son has just received an F on the Writing or Speaking test,
you would stare at your son with a negative meaning.

When your son has just passed the exam, you would
be proud of him.
Non-verbal cues or behavior can carry negative meaning in
certain situation and in others, positive meaning.

Apparently, we express our emotions and attitudes

more non-verbally than verbally.
 1. Cultural Differences in
Non-verbal Communication
Are expressed in a similar non-verbal In some countries:
way throughout the world. women can hold their
friend’s hand.

Expresses meaning or feeling without words.

Non-verbal differences across

Universal emotions Non-verbal cultures that maybe source of
Communication confusion for foreigners.

Men can embrace each other.

>< in others: maybe shocking by these displays of affections.
 We are often not aware of
What is accepted in 1 culture
how gestures, facial
maybe completely
expressions, eye contact and
unacceptable in another.
the use of space affect
e.g: snapping finger to call the
communication.
waiter.

Non-verbal
Appropriate or Gesture Rude Communication
in different cultures.

It’s really necessary to study about the “silent language”

of that culture!
2. GESTURES 3. FACIAL
EXPRESSIONS
 BECKON WITH INDEX FINGER
1.1
This mean " Come here" in the US. To motion with
index finger to call someone is insulting, or even
obscene, in many cultures.

1. GESTURES
POINT AT SOMETHING IN THE ROOM
1.2
WITH INDEX FINGER
It is impolite to point with the index finger in the
Middle and Far East. Use an open hand or your
thumb ( in Indonesia).
 Make a " V " sign
This means "Victory" in most of Europe when you make this
1.3 sign with your palm facing away from you. If you face your
palm in, the same gesture means "Shove it".

https://

1.4 SMILE
- The Japanese may smile when they are confused or angry.
- In other parts of Asia, people may smile when they are embarrassed.
- People in other cultures may not smile at everyone to indicate a friendly
greeting as we do in the United States
1.5 SIT WITH SOLES SHOES SHOWING

- In Thailand, Japan and France as well as

countries of the Middle and Near East showing
the soles of the feet demonstrates disrespect.

- However, American executives sometimes

signal their feelings of ease and importance in
their offices by putting their feet on the desk
whilst on the telephone
1.6 Form a circle with fingers to indicate "OK"
1.7 Pat a student on the head
1.8 Pass an item to someone
with 1 hand
1.9 Wave hand with the palm
facing outward to greet
someone
1.10 Nod head up and down to
say "Yes":
 NỘI
NỘI DUNG 3 DUNG 2
Thuyết trình ở đây nhó
Contents
Contents
Contents
Contents
Contents
NỘI DUNG 4

https://
THE EYES THE MOUTH
GESTURES THE ARMS
NHÓM&
2 LEGS
PERSONAL
NHÓM 1 POSTURE
SPACE
4. EYE CONTACT
 Eye is one of the most important
nonverbal channels you have for
communication and connecting
with other people.

“The cheapest, most effective way to connect with people is to look them into the eye “
What is eye contact ?

The act of looking directly

into one another's eyes.
IMPORTANCE
show intimacy, attention, and influence.
RULES
There are no specific rules except that it is
considered rude to stare.
EFFECTS
- If you look at other people’s eyes when you
talk => people will think you are open, friendly,
self-confident, natural and sincere.
- Too little eye contact => lack of interests,
inattention, or even mistrust.
 3 things everyone should know about eye contact

• Eye contact helps others remember what you said

• Eye contact can help with self-awareness

• Eye contact creates attraction

Refrain from looking straight => Loss enthusiasm
Gaze alone => Restless
=> Agree to suggestion
Widen pupils => Approve
Blink rapidly => Struggle to keep calm
If with touching lips or nose => dishonest
Glance something => desire to have
Look upwards and to the right => lie
Look upwards and to the left => truth
Look up and into the right => imagination
Look up and into the left => recall a memory
Notes:
5. SPACE
• “Body bubbles”: Invisible walls which define our
personal space
- It changes depending on the
interpersonal relationship.
+ We often standing closer to family
members than to strangers.
- Personality also determines the
size of space.
+ Introverts prefer to interact with
others at a greater distance than
extroverts.
- Cultural styles are important:
+ Japanese employer and employee usually stand farther apart while
talking than their American counterparts.
+ Latin Americans and Arabs tend to stand closer together than Americans
when talking.

- About Americans:
+ Distance in social conversation: about an arm’s length to four feet.
+ If space is less than these => Show greater intimacy or aggressive.
+ Practice of saying “Excuse me”, “Pardon me” for the slightest accidental
touching of another person

Show an American attitude about personal space.

=> If a person’s “space” is intruded
upon by someone, he or she may
feel threatened and react
defensively.
No two people in any one
society have the same
non-verbal behavior. However, like
verbal language,
non-verbal communication cannot
be completely separated from
culture.
 6. CLOTHING
&
BODILY CHARACTERISTICS
Uniforms have both a functional
and a communicative purpose.
This man’s clothes identify
him as a male and a police
officer. His badges and
shoulder sleeve insignia
give information about his
job and rank.
Clothing is dependent on the environment.
For example, at funerals

Image from the movie “Đêm tối rực rỡ” (adapted from
the novel “Số đỏ” – Vũ Trọng Phụng
Another example would be the preference for white-colored garments
during the wedding.
Elements such as physique, height, weight, hair, skin color, gender,
odors, and clothing send non-verbal messages during the
interaction.
For example
The Middle East
Greeting

Eating
Smoking
Russia
Unfriendly
• Eat Hamburger with both hands

• Eat as quickly as possible

• Don't make a conversation while eating.

Britain Holland
Japan