8 - Chapter 19

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Business Communication Today

Fourteenth Edition, Global Edition

Chapter 19
Applying and Interviewing for
Employment

Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.


1-Tips For Writing Application Letters

1. Avoid Impress With Qualifications


2. Address to Individual Manager
3. Clearly Identify the Opportunity
4. Show Your Understanding of the Company and the
Marketplace
5. Avoid Volunteering Salary Information
6. Keep It Short
7. Show Some Personality
8. Project Confidence, Not Arrogance
9. Don’t Repeat Information from your Résumé
Copyright © 2018 Pearson Education, Ltd. All Rights Reserved.
2-Using the AIDA Method for Application
Letters

• Getting Attention
• Building Interest
• Increasing Desire
• Motivating Action

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3- Asking Follow-Up Questions

1. Has a hiring decision been made yet?


2. Can you tell me what to expect next in terms of the
hiring process?
3. What is the company’s time frame for filling this
position?
4. Could I follow up in another week?
5. Can I provide any additional information?

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4-The Typical Sequence of Interviews

1. The Screening Stage


2. The Selection Stage
3. The Final Stage

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5- Common Types of Interviews

1. Structured vs. Unstructured


2. Panel and Group
3. Behavioral and Situational
4. Working and Stress

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6- Interview Media

1. Telephone
2. Email or IM
3. Video
4. Online

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7- What Employers Look For in an Interview
• Suitability
– Handle Responsibilities
– Skills Match
• Good Fit with Organization, Team, and Position
– Soft Skills – confident, dedicated, positive, team-
player, leadership abilities
– Fit with Company Culture

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8- Pre-emeployment Testing and
Background Checks
1. Integrity Tests
2. Personality and Cognitive (intellectual )Tests
3. Language Proficiency Tests
4. Job Knowledge and Job-Skills Tests
5. Background Checks

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9-Learning About the Organization and
Your Interviewers

Company Managers
Operations Names and Job Titles
Markets Professional Organizations
Challenges Common Interests

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10-Planning for the Employer’s Questions

1. What is the Hardest Decision You’ve Had to Make?


2. What is Your Greatest Weakness?
3. Where Do You Want to be in Five Years?
4. What Didn’t You Like About Your Previous Jobs?
5. Tell Me About Yourself
6. How Do You Spend Your Free Time?
7. How to deal with stress and tenstions

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11-Polishing Your Interview Style

• Build Your Competence and Confidence


– Stage and Record Mock Interviews
– Look For Opportunities to Improve
– Observe Your Nonverbal Behavior
– Improve Speaking Voice

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12-Presenting a Professional Image
1. Neat, “Adult” Hairstyle
2. Conservative Business Suit for Formal Settings
3. Smart-Looking “Business Casual” For Less Formal
Settings
4. Limited Jewelry
5. No Visible Tattoos
6. Stylish, Professional-Looking Shoes
7. Clean Hands and Trimmed (cut) Fingernails
8. Little or No Perfume
9. Exemplary (classic) Personal Hygiene

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13-Being Ready When You Arrive

Preparing Traveling Waiting


Your Résumé Know Location Review Notes

Documentation Plan Route Be Professional


Mobile Devices Set Travel Time Be Courteous (polite)

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14-The Warm-Up

1. Why Do You Want to Work Here?


2. What Do You Know About Us?
3. Tell Me a Little About Yourself

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15-The Question-and-Answer Stage
• Answering and Asking Questions
• Listening to the Interviewer
• Handling Discriminatory Questions

16-The Close
• Concluding Gracefully
• Discussing Salary
• Interview Notes

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