6 Mintzberg's Management Roles

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Mintzberg's Management Roles

 Mintzberg’s Management Roles is a Guideline that


describes what Roles Managers tend to play on a daily
basis.
 These Roles were established by Henry Mintzberg in
1990.
  
 According to Mintzberg, there are 10 main Roles that
Managers usually play.
 These Roles are classified into 3 different categories:
 Interpersonal Roles.
 Informational Roles.
 Decisional Roles.
1. Interpersonal Roles

 These Roles are those whose purpose is


to Interact, Motivate and Improve Relationships between employees.
  
 1. Figurehead: Managers tend to be Aspirational Figures.
 Somebody people admire, with Authority, Presence and Integrity.
  
 2. Leader: Managers lead People, not just on Work-related matters.
 Managers know How to Lead and make People follow them.
  
 3. Liaison: Managers must know How to Bond and establish
Relationships.
 Establishing alliances with third parties and other internal
departments.
  
2. Informational Roles

 Managers know, or must know, How


to Understand, Process and Transmit data, in order to Allocate Resources
properly.
 
 4. Monitor: Managers Analyze and draw Accurate Conclusions from

available data.
 They know what information is important and what is not.

 
 5. Disseminator: Managers know How to Transmit data effectively.
 Highlighting what is important based on who will receive the Information.

 
 6. Spokesperson: A Manager knows How to speak on behalf of the

Company.
 No matter if he (or she) speaks with internal employees or third parties.
 
3. Decisional Roles

 Managers tend to fill that position because they know


how to make the best Decisions.
 A right decision can make a company successful …
And a bad one can doom it.

 7. Entrepreneur: A Manager has to be able to take


Innovative and Brave Decisions.
 Adapting to New Trends and Technologies.
  
 8. Disturbance Handler: Managers must solve the
Problems that the Company has Internal and external
Problems.
 9. Resource Allocator: Managers
must Properly Allocate Company Resources.
 By assigning the right tasks to the right
employees, for example.
  
 10. Negotiator: Managing implies to
Negotiate with Employees, Suppliers, etc.
 A Manager is continuously Negotiating to make
things move forward.
 Roles of Managers – Interpersonal Roles,
Informational Roles and Decisional Roles
 1. Interpersonal Role:
 i. Figure Head Role: 
 a. Doing ceremonial duties like receiving visitors,

attending the wedding of subordinates.


 b. Signing documents.
 c. Delivering speeches at social gatherings.
 ii. Leadership Role:   
 Motivating subordinates and directing them

towards goal accomplishment.


 iii. Liaison Role: 
 a. Integrating organization internally and

externally.
 b. Integrating individuals with the

organization vertically and horizontally.


 c. Integrating the organization with its

environment to assess the level of


competition, magnitude of social change,
impact of Government policies, and
legislative enactment, etc.
 2. Informational Role:
 i. Monitoring Role:
 Receiving from several sources to obtain thorough
knowledge about environments influencing
organization.
 ii. Disseminator:   
 Transmitting information collected from different
sources to other members of the organization.
 iii. Spokesperson:   
 Representing organization to the outside world and
explaining goals, policies decision, programmes and
results of certain actions.
 3. Decisional Role:
 i. Entrepreneurs: 
 a. Whenever opportunities manifest, he initiates
action for capitalizing it. 
 b. Absorbing changes or bringing in changes
into the organization to capitalize opportunities
identified through environmental scanning.
 c. Conducting viability study, organizing
strategy meeting with the project manager and
R&D personnel.
 ii. Trouble Shooter:   
 Intervening whenever unexpected events unfold like
strike, grievances, cash flow shortage, accident, etc.
 iii. Resource Allocator:   
 Deciding the priorities of organizational activities
and allocating resources to those activities.
 iv. Negotiator:  
 Representing an organization in negotiating deals
within the organization and also with external
agencies like suppliers’ contractors, banks and the
like.

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