Angel Sucia Caban

ORGANIZATIONAL BEHAVIOR

HUMAN BEHAVIOR AT WORK

John W. Newstrom, Ph.D.

University of Minnesota Duluth

What is human behavior?
- refers to the physical action of the person that can be seen or heard.

Human behavior is exhibited with thoughts or emotions and

sentiments

In the Organization
People
thoughts,
emotions, Behavior
and Out of the
sentiments Organization
Organizational Behavior
- is the study of human behavior in organizational settings.

• Refers to actions and attitudes of individuals and groups toward one

another and toward the organization as a whole and its effect on the

organizations functioning and performance.

• The organizational behavior also speaks to where an organization fits

into the the bigger picture.

Organizational Behavior

• The behavior in the organization outlines the mission and goals of the

organization and define how its people interact within one another with in

its setting.

• All organizations have an internal culture that is unique. Each employee

contributes, not only a certain skill set, but also a personality with values

and beliefs.
The Key Goals of the Organizational
Behavior
Goals

1. Describe - systematically, how people behave under a variety of

conditions.

2. Understand – why people behave as they do.

3. Predict – predicting future employee behavior is another goal of

organizational behavior.

4. Control human behavior at work

Levels of Behavior

• Individuals, team group

• Small group such as unit, department, program

• Big group such as school, company, industry

These groups established level of organization behavior such as:

• Individual Behavior

• Group Behavior

• Organization Behavior
Factors affecting human
behavior in organization
There are four factors affecting organization behavior namely;

• People

• Structure

• Technology

• Environment
Factors affecting human
behavior in organization

People

• People make up the internal social system of the organization that system

consists of individual and group.

• Since the organization is a combination of a group of people managers must

handle the people in the right decision.

• To guide people or employees who have different educational background

talents and perspectives, managers must understand, predict and control

the

people.
Factors affecting human
behavior in organization
Structure

• Organizational Structure is a system which allows the provision of the

division grouping, and coordination of various activities within the

organization. It provides an outline of the tasks which shall be completed

by individual and groups.

• The organization design and structure are considered a key shaping force

of the organizational behavior.

Factors affecting human
behavior in organization
Structure

In additional it is also important to take note the certain aspects of

organization behavior such as the;

• Turnover satisfaction

• Performance of the workplace is greatly

influenced by its Structure.

Factors affecting human
behavior in organization
Technology

• Provide the resources with which people work and affect the tasks

that they perform.

• The use of technology is often overlooked component of organization

behavior.
Environment

• All organization operate an internal and an external environment. All

influences can come from both internal and external sources.

Several Challenges in Human
behavior in the Organization

• Diversity at work

• Ethical behavior

• Globalization
Several Challenges in Human
behavior in the Organization
Diversity at work

• The workplace is an increasingly diverse space. There are people of

different races. Cultural backgrounds, sexual orientations and ages.

Ethical Behavior

• The challenge for manage is the employee is to promote an ethical

organization behavior and culture.

Globalization

• It is important to keep in mind that globalization creates job

dislocations and not Job losses.

Managing Change

• A systematic approach to dealing with the transition or transformation of an

organization's goal, processes or technologies.

• Managing organizational change is the process of planning and implementing

change in organization, in such a way as to minimize employee

resistance and cost to the organization while Simultaneously maximizing the

effectiveness of the change effort.

The Nature of Change

• Change is any alteration occuring in the work environment that affects the ways in

which employees must act.

• These change may be planned or unplaned, catastropic or evolutionary, positive or

negative, strong or weak, slow or Rapid and stimulated either internally or externally

or extenally, regardless of their source, nature, origin, pace or strength, changes can

have profound effects on their recipients.

Responses to Change

• Work change is further complicated by the fact that it does not produce a

direct adjustment, unlike the adjustment of air molecules in balloons,

instead it operates through each employees attitudes to produce a

response that is conditioned by feelings toward the change.

In our fast-paced and interconnected world, change at work, being productive is

what going to help you through it.

• Get on board

• Face your fears

• Be part of the change

• Have a sense of meaning

• Continue to do the work and see the big picture

Type of Resistance

1. Logical - based on disagrement with the facts, rational reasoning, it arises

from the actual time and effort required to adjust change, including new job

duties, that must be learned.

2. Pyscological - this typically based on emotions, sentiments and attitides.

3. Sociological - Product of challenge to group interersts norms and values.

Clearly, all three types of resistance must be anticipated and treated effectively

if employees are to accept changes cooperatively.

• In this challenging times our office face it as a serious, during the Enhanced

Community Quarantine (ECQ), courts are closed and hearings were all cancelled.

• The National and Local Government also imposed a strict and strong

implementation of the new rules, the Law Office create a new strategy on how to

ensure the safety of their employees and on behalf of the clients, it started with the

skeleton force, some of the aged employee are granted to work from home but

are monitored, and strictly follows the deadline of their respective task.
• Employees who are still working in the office received a hazard pay and additional

allowance for PPE’s.

•To our beloved clients, all the meetings are under appointment so that we can

monitor the number of people. Walk in clients are highly discourage, we also offer

phone call for appointment, it is hard to adopt the new normal set up but our first

priority is the health of our client and employee.

• At the beginning the Law Office starts with friends who are lawyers their purpose is

to help each other on how to deal different cases, they name it as league of new

Lawyers in the Philippines with the purpose of collaboration of knowledge and

ideas as they started their first year as Lawyer.

• Based on the characteristics of formal organization our office follows and abide our

organizational chart of the management. Each employee has a certain function for

the day to day job, we follow the rules and regulation of the office and any other

government offices specially the rules of the court.

Principles Applied

Individualism

• stresses individual goals and the rights of indivdual person in our office there is a

presence of Individualism. we are working for the benefits and rewards to achieve our

personal goal and Objective in life.

Principles Applied

Collectivism

• focuses on group goals, what is best for the collective group, and personal

relationships.

• In our office we are oriented to have only one goal and that is securing the quality

of work with ethics.

• aiming this goal makes us work as a team,move as one and create a harmonious

relationship to each other.

negative impact on collectivism :

Abandonment of personal goals, one of the disadvantages collectivism has on an

individual is that, it leads to ones inability to achieve his goal and initiatives.

fewer Ideologies, Collectivists tend to live their lived based on a set of particular

Ideologies, everyone suffers, In cases where an Individual made a mistake or made a

wrong decision, the result of that decision directly affects everybody.

No change, New and Profitable Ideologies are beginning to find expression on the

scene. However, one major disadvantage in collectivism is that there is hardly any

change , as studies show that collectivists are afraid of adopting new beliefs
Inequality, People who do not deserve anything or not maybe putting so much effort

into the work may end up getiing the same income as you are.

- In conclusion, Although Collectivism seems to be the best approach to livelihood in a

state as the emphasis is more on the well being of the state that on Individuals, the

ideology still has its negative sides. thus, in trying to figure out what system to adopt, a

good understanding of the pros and cons of collectivism will help the society to know

what works best for them.

Multi- culturalism

• to sum this up, living in a society which is multi-ethnic has many advantages for it

gives individuals chance to experience various ways of living through the

acquisition of other people's language, custom, behaviors as well as art.

• Different cultures are learned by individuals who live in a multi-cultural

environment. however, due to cultural differences in a multi-ethnic setting, there

might be division in society.

Thank you for listening!