Integrating ready-to-use project

content in SAP Solution Manager with

SAP Best Practices

<>, SAP AG
SAP Solution Manager Overview

SAP Best Practices Overview

Today

SAP Best Practices Content for Solution Manager

Implementation Procedure
 SAP Solution Manager: Mission Statement

With SAP Solution Manager,

you can manage your
SAP solution throughout
the entire life cycle to:

 Ensure reliability
 Reduce Total Cost of Ownership
 Increase Return on Investments

SAP Solution Manager is delivered

as part of your annual maintenance fee!!!

Here is how you can achieve the benefits:

 SAP AG 2006, SAP Best Practices / 3

 The SAP Solution Manager Approach

The SAP Solution Manager is an

application that:
Knowledge Test
 Takes a consistent business-process Management Management
and phase-oriented implementation
approach
Project IMPLEMENT Solution
 Provides end-to-end functionality for Management Monitoring
application management and OPERATE

continuous improvement Business

Process
 Provides full life-cycle support
and collaboration with SAP Knowledge Service
Transfer OPTIMIZE Desk
 Contains best practices for
implementation, operation and
optimization of SAP solutions Change Service
Management Delivery
 Is delivered as part of your annual
maintenance fee

Simply everything you need to manage your SAP solution !!!

 SAP AG 2006, SAP Best Practices / 4

 SAP Solution Manager Provides Transparency

All systems All business processes

All training All documentation

information

All maintenance All test information

activities
SAP
All service Solution All customer
planning, deliver
and follow-up Manager developments
and functional
information
enhancements

All change All incident and problem

information information

All service level information All monitoring data

 SAP AG 2006, SAP Best Practices / 5

SAP Solution Manager – Offerings

Open End-to-End Application/

Technology Management & Maintenance
Document
Implement
Train
Tool Test a deployment
Support and maintain
Monitor and optimize
Control change
Manage incidents

Content Methodologies
Roadmaps
Services
SAP Best Practices

SAP Active Global Support

Gateway to SAP SAP Development

Service Delivery Platform

 SAP AG 2006, SAP Best Practices / 6

 SAP Solution Manager – Scenarios

 Implementation and Distribution

 Service Desk

 Monitoring

 Service Delivery

 Upgrade

 Change Request Management

 SAP AG 2006, SAP Best Practices / 7

SAP Solution Manager Overview

SAP Best Practices Overview

Today

SAP Best Practices Content for Solution Manager

Implementation Procedure
 SAP Best Practices are preconfigured and guided implementation
offerings

SAP Best Practices enables unmatched rapid and reliable implementations of SAP
software with a quick return on investment through a combination of methodology,
documentation, and preconfiguration

Fast – Repeatable - Affordable

 Phased implementation with increasing

LIFE-CYCLE SOLUTION business value
MGMT SERVICES  Short, focused projects - fixed scope,
fixed time
BUSINESS
 Preconfigured end-to-end business
Enable
CONFIGURATION
scenarios
REPOSITORY
 Predictable implementation time and
cost
KNOWLEDGE
 Key business requirements of midsize
REPOSITORY
companies addressed, based on SAP
experience and customer best
practices
 What you see is what you get

 SAP AG 2006, SAP Best Practices / 9

 SAP Best Practices Deliverables for Customers and
Partners

SAP Best Practices provides a complete portfolio of content and services to support
customers and partners in the mid-market along the implementation life cycle

 SAP AG 2006, SAP Best Practices / 10

 SAP Best Practices Today

 Portfolio covers 75 versions globally, available for 37

countries, 16 industries, 8 cross-industries
 Over 25,000 deliveries to date
 Trainings/workshops with over 2,300 participants

Country availability

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark,
Finland, France, Germany, Greece, Hong Kong, Hungary, India, Japan, Korea, Malaysia, Mexico,
Norway, Philippines, Poland, Romania, Russia, Serbia & Montenegro, Singapore, Slovak Republic,
Slovenia, Sweden, Thailand, Turkey, UK, Ukraine, US, Venezuela

Industry availability

AFS, Automotive, Chemicals, Consumer Products, Fabricated Metals, High Tech, Industrial Machinery
& Components, Logistic Service Providers, Mining, MRO, Pharmaceuticals, Professional Services,
Retail, Water Utilities, Wholesale Distribution, Utilities and Waste

Cross-industry availability

Baseline, BPM, Business Intelligence, CRM, Enterprise Portals HCM, AS/IFRS, SCM

 SAP AG 2006, SAP Best Practices / 11

 SAP Best Practices - Values

Cost Effective– Faster – Predictable

Reduced Time-to-Value
 Clearly-defined business benefits and KPIs
 Clearly-defined scope, and approach
 Proven delivery of business value based
on SAP experience

Reduced Implementation Time and Cost

 Preconfigured end-to-end business scenarios
 Encourage a phased implementation approach with
increasing business value
 Focused projects
 Improved project performance and communication

Reduced Risk
 Well-proven, industry-specific business solution
 Predictable implementation time and cost
 Key business requirements of
mid-sized companies based on SAP experience
and customer best practices
 Scalability of the solution/flexible design

 SAP AG 2006, SAP Best Practices / 12

 Information on SAP Best Practices

Internet
http://www.sap.com/bestpractices

SAP Service Marketplace:

http://service.sap.com/bestpractices
Email:
[email protected]

How to order
Documentation CD only
 Order online: On the Services Marketplace
www.service.sap.com from the Knowledge Shop
(Partners/Customers, only!)

Complete software package with Documentation CD and

Configuration Settings CD
To be ordered from your contract department or directly on the
Service Marketplace
www.service.sap.com from the Software Catalog Provided as part of your annual
(Partners/Customers only!) maintenance fee

 SAP AG 2006, SAP Best Practices / 13

SAP Solution Manager Overview

SAP Best Practices Overview

Today

SAP Best Practices Content for Solution Manager

Implementation Procedure
 SAP Best Practices Deliverables Structure

Documentation Preconfiguration

 BP Scenario overview  Preconfiguration

settings
 BP Business Process Procedures
 Master data
 Configuration
 Installation instructions Documentation
 Step-by-step guide to be used
 Installation
together with the Installation
Assistant
Assistant
 Best Practices Configuration Guides

… for all scenarios

Definition and documentation of Preconfigured configuration settings

integrated business processes and installation automation

 SAP AG 2006, SAP Best Practices / 15

 SAP Best Practices Packages for Solution Manager

Package List

Baseline Packages Industry Packages

(Basis SAP ECC 5.0) (Basis SAP ECC 5.0)

 Baseline Package Germany V2.50  Chemicals Germany V1.50

 Baseline Package United States V2.50  High Tech Germany V1.50
 Baseline Package UK V1.50  Industrial Machinery & Components
 Baseline Package France V1.50 Germany V1.50
 Baseline Package Denmark V1.50  Fabricated Metals United States V1.50
 Baseline Package Finland V1.50  Pharmaceuticals Germany V1.50
 Baseline Package Norway V1.50  Wholesale Distribution United States V1.50
 Baseline Package Sweden V1.50

Cross-Industry Packages
 CRM V3.40 (Basis SAP CRM 4.0)
 SCM V2.41 (Basis SAP SCM 4.1)

 SAP AG 2006, SAP Best Practices / 16

 SAP Best Practices Baseline Package – Scenario Scope

Scenario list

ACCOUNTING SCENARIOS SALES SCENARIOS

 External Financial Accounting  Third Party with Shipping Notification
 Central Cost Center Accounting  Third Party without Shipping Notification
 Travel Management  Bought-In Item
 Asset Management  Extended Sales Order Processing
 Cash Management  Customer Consignment Processing
 Period-End Closing for Financial Accounting  Returns and Complaints
 Cost of Sales Accounting  Returnables Processing
 Profitability Analysis  Batch Recall
 Cross-Company Sales Order Processing
MATERIALS MANAGEMENT &  Sales Order Processing with Dummy Customer
PROCUREMENT SCENARIOS
 Procurement of Stock Material Service Scenarios
 Procurement – Contract
 On-Site Repair Services
 Internal Procurement (Stock Transfer with
 Returns and Repairs at Plant
Delivery)
 Internal Procurement (Stock Transfer without  Preventive Maintenance
 Internal Maintenance
Delivery)
 Internal Procurement (Cross-Company Stock  Spot Consulting
 Project with Fixed Price and Time and Material
Transfer)
 Physical Inventory Billing
 Contract with Auto Creation of Project, Down
payment
MANUFACTURING SCENARIOS  Project with Resource-Related Intercompany
 PP and Discrete Manufacturing - Make-to-
Billing
Stock
 PP and Process Manufacturing - Make-to-  Long-Term Service Order with Settlement
Stock
 Make-to-Order Quotation Processing/Order
Processing
 Repetitive Manufacturing

 SAP AG 2006, SAP Best Practices / 17

 SAP Best Practices for CRM – Scenario Scope

Scenario list

MARKETING SCENARIOS SERVICE SCENARIOS

 Lean campaign management  E-service: solution assistance
 Inbound lead management  E-service: service request management
 Outbound lead management  E-service: complaints and returns
management
SALES SCENARIOS  IC (Win/Web client): information help desk
 IC (Win client): customer service and
 Activity management support
 Opportunity management  IC (Win client): complaints processing
 Quotation and order management  IC (Web client): IT help desk
 Sales order processing B2B in  Service order management
CRM e-commerce
 Complaints and returns management
 Sales order processing B2C in
CRM e-commerce
 IC (Win/Web client): inbound ANALYTICS SCENARIOS
telesales  Evaluations for marketing, sales, and
 IC (Win/Web client): outbound service scenarios
telesales

 SAP AG 2006, SAP Best Practices / 18

 SAP Best Practices Content provided via SolMan Template
Projects

SAP Best Practices Template Project Criteria Value

Storage Template project

SAP Best Practices for <Solution>
Content One template project per SAP Best
 Configuration Distribution Practices version
 SAP Best Practices Scenario Configuration
Scope Suited for mid-market customers
 Scenario 1 requirements (specific scenarios,
 Building Block 1 reduced functionality, small
 Configuration Activity 1
system landscape)
 Building Block 2
 Scenario 2 Scenario 3-level hierarchy (scenario,
Structure process, process step)
 Scenario 3
 Business Scenarios Assignment of documentation
(scenario description, BPP);
 Scenario 1 no configuration assignment
 Process 1
 Process Step 1 Configuration Configuration content grouped by
Structure Building Blocks
 Scenario 2
 Scenario 3 Identification of scenario-relevant
configuration activities via
Building Blocks assignment

Assignment of configuration
documentation and eCATTs, BC
sets via call of Installation
Assistant

 SAP AG 2006, SAP Best Practices / 19

 SAP Best Practices Template: Scenario Structure

Preconfigured
business Detailed scenario
scenarios divided documentation
into processes and
process steps

 SAP AG 2006, SAP Best Practices / 20

 SAP Best Practices Template: Configuration Structure

General Information
section with detailed
documentation of Best
Practices concept,
methodology and
tools

Detailed configuration
information on scenario
and building block level

Configuration
content for
scenarios is
grouped into
Building Blocks

 SAP AG 2006, SAP Best Practices / 21

SAP Solution Manager Overview

SAP Best Practices Overview

Today

SAP Best Practices Content for Solution Manager

Implementation Procedure
 Benefits of Best Practices Implementation via Solution Manager

SAP Best Practices content in SAP Solution Manager provides the

following benefits:
 SAP Best Practices content is available via Solution Manager (the recommended
SAP standard tool) for the full life-cycle support of an SAP solution

 SAP Best Practices content is provided according to the Solution Manager

methodology for accelerating the Business Blueprint and the Configuration
phase

 Central, integrated use of SAP Best Practices documentation and automated

configuration in Solution Manager for implementing scenarios in the SAP system
landscape is supported by Solution Manager functionality for development,
testing and monitoring

 Customers can choose between a standard implementation with maximum

flexibility or a focused SAP Best Practices implementation with rich pre-
configured content for Baseline, Industry and Cross-Industry scenarios which
lead to reduced implementation effort. You can also combine standard scenarios
and SAP Best Practices scenarios within an implementation project.

 SAP AG 2006, SAP Best Practices / 23

 Implementation Content Options Available for SAP Business
Scenarios

 SAP AG 2006, SAP Best Practices / 24

 SAP All-In-One Package - Overview

SAP All-In One Package

ASAP Focus Approach

Safe, Predictable, Affordable

Implementation Package
Implementation Experience Built-in

S SAP Best Practices

A Industry Processes Built-in

L
E
S
mySAP <Solution>
Industry Functionality Built-in

& MARKETING

 SAP AG 2006, SAP Best Practices / 25

 Implementation Project Expectations

Safe
 Do not put my enterprise at risk
 Minimal disruption to my operations
 Easy transition to the new system

Predictable
 I need to know how it will happen
 I need you to prove it to me before we start

Affordable
 I will decide what we can afford. I need to know up front with certainty.
 I need visibility into the services I’m buying

 SAP AG 2006, SAP Best Practices / 26

 ASAP Focus Methodology – Safe. Predictable. Affordable.

1 Evaluation Roadmap
 Qualify Prospect to the Solution (rather than Qualify Solution to Prospect)
 Identify & Design Delta requirements
 Get Customer started before the project starts

2 Implementation Roadmap
 Get people ready instead of getting the solution ready
 Early focus on customer data readiness & Change Management

Built-in Positioning & Implementation Methods

 SAP AG 2006, SAP Best Practices / 27

 SAP Best Practices and for ASAP Focus Methodology I

Evaluation Roadmap

Evaluation Delta Requirements Pre-Project Activities

Tasks BP Support Tasks BP Support Tasks BP Support

Present solution/ Proven built-in Present Fast setup of Review data Documentation
implementation business prototype system prototype system requirements and about BP
approach expertise Assess data with BP tools: data cleansing concept,
Validate Pre-defined complexity  Personalization plan methodology and
tools
customer fit scenarios with Identify Delta Assistant for Train project
well-defined clear requirements customer- team
Set expectations
with customer scope specific Prepare
Design Delta prototype
Create Proposal „What you see is solution Organizational
Document what you get“  „One Step“ Change
Get customer to installation with management
Review and Building Block sign off blueprint
concept for BP Installation Set up project
submit proposal with Delta Assistant
flexible scope team
definition Finalize Extensive BP environment
Statement of documentation
Extensive work Decide system
as basis for
evaluation landscape and
blueprint
offerings: Install hardware
 Scenario
Order SAP BP
descriptions
 Online demos
 Offline demos

Customer Contract Project

Start qualified signature kick-off

time

 SAP AG 2006, SAP Best Practices / 28

 SAP Best Practices and for ASAP Focus Methodology II

Implementation Roadmap

Project Preparation Realization Final Preparation

Tasks BP Support Tasks BP Support Tasks BP Support

Plan project BP standards for Validate Complete BP Refine cutover Documentation

implementation organizational documentation plans about BP
Build project
charter and configuration for scenario Establish long concept,
documentation Validate business scope and term support plan methodology and
Set up configuration tools
Implementation processes Train end users
Realize delta Installation
standards and Create & staff
procedures requirements Assistant for fast
and safe help desk
Execute kick-off Conduct configuration of System
organizational BP scenarios in
System setup management
(DEV&QA) change dev system
management Execute cutover
Production BP scenarios are
Planning for already validated Quality check:
hardware Final preparation
production
installation Test catalogs and
support and Start of
Quality check: cutover test cases
provided by BP production
Project
preparation Run Integration &
acceptance test
Plan end user
training
Internal review Go-
Live

time

 SAP AG 2006, SAP Best Practices / 29

 SAP Best Practices and for ASAP Focus Methodology III

Implementation Roadmap

Go Live & Support

Tasks BP Support

Monitor live Higher quality

environment because of
Close open proven BP
issues content and clear
implementation
Start long term methodology
support plan
Quality check: Go
Live
Project closing

Project
Close

time

 SAP AG 2006, SAP Best Practices / 30

 Installation of SAP Best Practices – Evaluation

Implementation Evaluation

1 Identify scope of
SAP Best
Practices with the
solution map

2 Detailed scope
Business scenario verification with
the solution
 Scenario 1 scope document
 Scenario 2
Scenario 3
3 Scenario
.... overview
....
document and
offline demos
for further
information
4 Scenario scope
selection
completed

 SAP AG 2006, SAP Best Practices / 31

 SAP Best Practices Installation: Personalization

Implementation Personalization

Personalization Assistant
 The SAP Best Practices standard
installation takes place using default
values and sample master data.

 If you want to install SAP Best Practices

with personalized values, SAP Best
Practices offers the possibility to easily
adapt selected values to your needs.

 The SAP Best Practices Personalization

Assistant is an MS Excel based tool that
guides you through the personalization
Maintenance of variable parameters for activities
organizational data, master data and
customizing settings

SAP Best Practices for CRM

provides personalization for
Maintenance options for
variable configuration  Master data (customer, product,
parameters
prices etc.)
 Organization model (Org unit,
position, holder)
 Customizing
 Data integration with SAP ECC

 SAP AG 2006, SAP Best Practices / 32

 SAP Best Practices Installation: Configuration

Implementation Configuration

Installation Assistant
 Using the SAP Best Practices
Building
Installation Block
Assistant Repository
you can easily

install the complete SAPpieces
Pre defined Bestof self
contained Content
Practices Baseline Package or that is re-
used during the
selected scenarios within a very short
Implementation of SAP Best
time. Practices Versions

 The SAP BestOpen Specification for use on
Practices Installation
Partner’s/Customer’s side
Assistant is aindependently
tool that guides youBest
from the
step-by-step through the installation
Practices Technology
process directly in the system.

Project Area
 Activation of Solution Scopes or single Scenarios already tested by Complete Installation Log
SAP Best Practices  Allows a Quick Overview of the
 Execution in Foreground/Background Installation Step Log. On demand
 direct access to the detailed Log of
Interruption of the automated flow for manual activities. Resumes
the respective Tool.
on last Activity
 Installation and Resume is started after an System Check that
includes Release Level, required Notes and Building Blocks
required as prerequisite
 SAP AG 2006, SAP Best Practices / 33
SAP Best Practices Installation: Test

Implementation Test

1 Business Process
Procedures with
details about how
to perform the
scenario

2 Test catalogs
supports testing
of scenarios

3 Log into the

system and
follow the
instructions
provided in the
BPP

 SAP AG 2006, SAP Best Practices / 34

 SAP Best Practices Installation via Solution Manager

Solution Manager
 SAP Best Practices content is also
provided in form of templates for Solution
Manager
 BP content can be used in Blueprint and
Implementation phase
 Combination of BP scenarios and
scenarios of Business Process
Repository is possible
Template and Scenario
Selection during Definition of  Details:
Implementation Project www.service.sap.com/solutionmanager
1 Downloads  SAP Best Practices

Scenario
Refinement in Scenario Configuration
Blueprint Phase Structure with Building
Blocks

3
2
Configuration by using
Scenario Documentation
Installation Documentation and
as Basis for Scenario
Installation Assistant
Selection

 SAP AG 2006, SAP Best Practices / 35

SAP Best Practices Installation: Deployment Options
 SAP Best Practices for CRM provides set of
 Preconfiguration baseline scenarios based on a platform of reusable
 Documentation
 Print Forms
and layered content Building Blocks
Building
Block  End user training  Customers can use these core scenarios with
 Testing
 Localization underlying configuration in order to create their own
close loop scenarios

Customer-Specific Campaign Outbound Opport. Order Information

Analytics
Mgmt. Lead Mgmt. Mgmt. Mgmt. Help Desk
Scenario

Scenario Composition

…
Activity Opport. Order Inbound
Mgmt. Mgmt. Mgmt. Telesales
SAP Best Practices
Baseline Scenarios
Inbound Outbound Campaign Information Help Customer
Lead Mgmt. Lead Mgmt. Mgmt. Desk Srv.&Supp.

Scenario Configuration
Product Cost
E-Commerce
Planning
Profitability
E-Service
Analysis
Interaction
Center
Product Cost
Basic Sales
Planning
Extended
Profitability
Sales
Analysis …
SAP Best Practices
Building Blocks
Production
Organizational Central
External
Master Cross
Cost/PC
Topic Sales &
Generation Connectivity Replication
Planning &
Structure
Model Accounting
Data Accounting
Functions Distribution
Control

 SAP AG 2006, SAP Best Practices / 36

 Prerequisites for working with SAP Best Practices in
SAP Solution Manager

SAP Solution Manager 3.1 (or higher) System

 Installation of SAP Best Practice content for Solution Manager:
 SAP Service Marketplace
 Quick link /solutionmanager
 SAP Solution Manager  Downloads  SAP Best Practices
 Download the transport file for the relevant SAP Best Practices version and import
the file into the Solution Manager
Target System for Implementation
 Installation of SAP Best Practices Add-On with technical objects for
configuration automation (BC set, eCATTs)
 SAP Service Marketplace – Software Distribution Center
 Download  Installations and Upgrades  Enter by Application Group  SAP Best
Practices  Best Practices for mySAP All-in-One  <Relevant SAP Best Practices
Package>  <Relevant Package version>  Installation
 On tab Downloads select CD Config: Best Practices All-in-One.
 Read document ADDONINS.PDF in order to identify the relevant transport file for
the SAP Best Practices version.
Installation Guide
 Please see SAP note 891616 for prerequisites, installation and support of SAP
Best Practices content for Solution Manager

 SAP AG 2006, SAP Best Practices / 37

 System Landscape for Combined Usage of SAP Best Practices and
Solution Manager

SAP Solution Manager mySAP Customer System

SolMan

 
Standard Content ST-ICO SAP Best

Activate
Installation Assistant Practices
(Solar Library) 150
Import Import
Copy

SAP Best Practices Content

Generate
BC sets, eCATTs
(Templates) Copy SolMan Add-On

Customer Content SAP Best Customer Implementation Content

(Implementation Project)

Practices
 Call Templates

 Import Solution Manager add-on with standard

Personalization Assistant content and SAP Best Practices transports into
Solution Manager
 Import SAP Best Practices add-on with objects

Read
for configuration automation (BC sets, etc.) into
Call


target system(s) for implementation
SAP Best Practices SAP Best  Install Personalization Assistant from SAP Best
Personalization Assistant Practices Practices documentation CD on local PC.
Install  Create customer project in Solution Manager
Personalize

Docu- and use SAP Best Practices content for defining

Configuration Data
mentatio the scenario scope in the Blueprint Phase
(Master Data, Customizing)
 n  Personalize variable parameters before starting
the configuration by using the Personalization
Assistant.
 Configure the target system with the SAP Best
Practices Installation Assistant who customizes
scenarios in the target system by activating BC
sets and eCATTS with the outcome of the
Personalization Assistant.

 SAP AG 2006, SAP Best Practices / 38