Grievance & Discipline

Discipline & Grievance
Presented by
Suchitra Satishchandra Mendke
Concept of discipline
• It is orderly behavior. Observance of rules & regulations.
• Negative Discipline: people remain in discipline out of fear of penalties.
• Positive discipline: people comply with discipline as an inherent desire to
cooperate and achieve goal.
• Self Discipline & Control: using training to imbibe discipline into
employees.
Causes of Indiscipline:
1.Absence of effective leadership
2. Unfair management practices
3. Communication Barrier
4. Non- Uniform Disciplinary Action
5. Divide and Rule Policy
6. Inadequate Attention to personal problems
7. Victimisation
Approaches of Discipline
• Positive discipline approach: An oral reminder, A written reminder, A
decision making leave.
• Progressive Discipline Approach:
• Red hot stove rule:
1. Burns immediately
2. Provides warning
3. Gives Consistent punishment
4. Burns impersonally
Disciplinary Action
• Issuing a letter of charge
• Consideration of explanation
• Show-Cause Notice
• Holding of a full fledged enquiry
• Making a final order of punishment Punishment
• Follow up • Warning
• Dismissal
• Discharge
• Suspension
• Demotion
• Withholding of increments
• Fine
Grievance
A grievance is any dissatisfaction or feeling of injustice having
connection with one’s employment situation which is brought to the
attention of management. Speaking broadly, a grievance is any
dissatisfaction that adversely affects organizational relations and
productivity. To understand what a grievance is, it is necessary to
distinguish between dissatisfaction, complaint, and grievance.
1. Dissatisfaction is anything that disturbs an employee, whether or

not the unrest is expressed in words.
2. Complaint is a spoken or written dissatisfaction brought to the
attention of the supervisor or the shop steward.
3. Grievance is a complaint that has been formally presented to a
management representative or to a union official.
Contd…
• It refers to perceived non-fulfillment of one’s expectations leading
to dissatisfaction with any aspect of the organization.
• According to Michael Jucious, ‘grievance is any discontent or

dissatisfaction whether expressed or not, whether valid or not,
arising out of anything connected with the company which an
employee thinks, believes or even feels to be unfair, unjust or
inequitable’.
• In short, grievance is a state of dissatisfaction, expressed or

unexpressed, written or unwritten, justified or unjustified, having
connection with employment situation.
Features
1. A grievance refers to any form of discontent or dissatisfaction with any aspect
of the organization.
2. The dissatisfaction must arise out of employment and not due to personal or
family problems.
3. The discontent can arise out of real or imaginary reasons. When employees feel
that injustice has been done to them, they have a grievance. The reason for such
a feeling may be valid or invalid, legitimate or irrational, justifiable or
ridiculous.
4. The discontent may be voiced or unvoiced, but it must find expression in some
form. However, discontent per se is not a grievance. Initially, the employee may
complain orally or in writing. If this is not looked into promptly, the employee
feels a sense of lack of justice. Now, the discontent grows and takes the shape of
a grievance.
5. Broadly speaking, thus, a grievance is traceable to be perceived as non-
fulfillment of one’s expectations from the organization.
Forms of Grievances
• Factual
• Imaginary
• Disguised
Discovery of Grievances
• Observation
• Grievance Procedure
• Gripe boxes
• Open door policy
• Exit interview
• Opinion survey
Causes
• Economic: Employees may demand for individual wage adjustments. They may feel that
they are paid less when compared to others. For example, late bonus, payments,
adjustments to overtime pay, perceived inequalities in treatment, claims for equal pay, and
appeals against performance- related pay awards.
• Work environment: It may be undesirable or unsatisfactory conditions of work. For

example, light, space, heat, or poor physical conditions of workplace, defective tools and
equipment, poor quality of material, unfair rules, and lack of recognition.
• Supervision: It may be objections to the general methods of supervision related to the

attitudes of the supervisor towards the employee such as perceived notions of bias,
favouritism, nepotism, caste affiliations and regional feelings.
• Work group: Employees are unable to adjust with their colleagues, suffer from feelings of
neglect and victimization and become an object of ridicule and humiliation, or other inter-
employee disputes.
• Miscellaneous: These may be issues relating to certain violations in respect of promotions,

safety methods, transfer, disciplinary rules, fines, granting leaves, medical facilities, etc.
Effects
On Production On On Managers
Employees • Strains superior Sub ordinate
• Low quality • Increase in absenteeism &
turnover relationship
• Low quantity • • Increased degree of
Reduced commitment &
• Increase in wastage punctuality supervision
• Increase in incidence of • Increase in
• Increase in cost per accidents
unit indiscipline cases
• Reduced Employee
morale
• Increase in unrest
Grievance Handling Procedure

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Discipline & Grievance

1. Dissatisfaction is anything that disturbs an employee, whether or

• According to Michael Jucious, ‘grievance is any discontent or

• In short, grievance is a state of dissatisfaction, expressed or

• Work environment: It may be undesirable or unsatisfactory conditions of work. For

• Supervision: It may be objections to the general methods of supervision related to the

• Miscellaneous: These may be issues relating to certain violations in respect of promotions,

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