Driver Training

Strategies
An Educational Webcast Sponsored by

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 Driver Training Strategies

This webcast will cover … • You will be muted during the event.
•A regulatory overview • Please use the Q&A feature to send Gary Petty
•Best practices in compliance in questions. We’ll try to answer President & CEO
them during the Q&A period if they National Private Truck Council
•A case study in implementation are not covered in the presentation.
•Question & Answer • The slides and recording will be
posted within 7 days at:
www.jjkeller.com/nptcinfo

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 HOUSEKEEPING

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 Meet Your Presenters

Gary Petty Tom Bray Tom Moore, CTP James Berry, CTP
President & CEO Sr. Industry Business Advisor Executive Vice President Safety and Regulatory Manager
National Private Truck Council J. J. Keller & Associates, Inc. National Private Truck Council Universal Forest Product Industries

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 Training Regulations
Tom Bray

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DOT Training Requirements

• Two main categories of DOT training:

• Required
• Implied
• Non-driver training requirements
• Other agency training requirements

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ELDT Current Requirements

• Entry-level driver:
• A CDL driver hired with less than one year of experience operating a vehicle
requiring a CDL
• Entry-level driver must be trained on four topics:
• Driver qualification
• Hours of service
• Driver wellness
• Whistleblower protections
• Upon completion of training driver is to be given a certificate of training
(see §380.513 for details)

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ELDT Current Requirements

• If hiring an entry-level driver, the carrier must:

• Get a copy of the certificate if driver has had the training or provide the driver with
the training and issue certificate
• Place copy of certificate in driver’s file
• Requirement found in Subpart E to Part 380

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ELDT Future Requirements

• Requires training in specific areas for all new Class A and B drivers and
drivers getting certain endorsements
• Training program must include:
• Theory training (classroom): 31 topics
• Range training: 7 topics/skills
• On-the-road training: 12 topics/skills
• Driver must pass assessments (tests on theory and proficient at skills)
• No minimum hours required

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ELDT Future Requirements

• Will requires all training entities (carriers and schools) to be listed on the
“Training Provider Registry” (TPR)
• To be in TPR, entity must meet requirements on:
• Curriculum – Must cover the required topics
• Facilities – Must be adequate and meet local requirements
• Equipment – Match class being tested
• Instructors – Two years of experience

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ELDT Future Requirements

• Entity must also meet any state and local requirements

• Each training facility must fill out online application and be provided a
TPR number
• Company has three training facilities, three TPR applications

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ELDT Future Requirements

• As of February 7, 2022, only drivers that completed a training program at

an entity on the TPR will be allowed to take CDL tests
• Training entity enters completion information in TPR, which is reviewed by state
before CDL test
• Requirements found in Subpart F and G of Part 380 and Appendixes A to E
to Part 380

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Hazardous Materials

• All HM employees must be trained within before working unsupervised or

90 days, and then every three years or when “the job” changes
• Training must include:
• General awareness training
• Function-specific training
• Safety training
• Security awareness training
• In-depth security training, if…
• Mode-specific HM training
• Requirements found in §172.704 and §177.816

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Longer Combination Vehicles (LCVs)

• LCV Instructors (classroom and skills) must meet knowledge, experience,

and training requirements
• LCV driver must:
• Complete knowledge and skills training
• Pass knowledge and skills tests
• Documentation must be kept in driver’s/instructor’s DQ file
• Covered in Part 380, Subparts A, B, C, and D

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Implied Training Requirements

• §390.3(e)(2): Every driver and employee shall be instructed regarding, and

shall comply with, all applicable regulations
• CDL, DQ, and HOS the big ones in this area!
• §385.5: Adequate safety management controls (systems, policies,
programs, practices, and procedures used by a motor carrier to ensure
compliance)

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Implied Training Requirements

• §391.11(b)(3): …can, by reason of experience, training, or both, safely

operate…
• §393.1: Every motor carrier and its employees must be knowledgeable of
and comply with…
• §396.1: Every motor carrier, its officers, drivers…must be knowledgeable
of and comply with the rules of this part…
• §382.601: Each employer shall provide educational materials that explain
the requirements of this part and the employer’s policies and procedures

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Non-Driver Training Requirements

• §396.19: Annual inspectors

• §396.25: Brake inspection, maintenance, and repair
• §382.603: Reasonable suspicion training for supervisors
• HM for loaders/unloaders, shipping clerks, supervisors, mechanics, etc.
• OSHA for technicians: HazCom, tire and rim training, LO/TO, and other
job-specific
• EPA for technicians working with refrigerants

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Per official Board policy and practice, NPTC does not endorse or promote products and services
provided by member companies2021which sponsor
© All Rights Council programs or events.  
Reserved
 Best Practices in Driver
Training
Tom Moore, CTP

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The Case for Training

• The bottom line – properly trained drivers lead to fewer:

• Accidents ▪ Image issues
• Freight claims ▪ Fines/penalties
• Injuries ▪ Vehicle downtime
• Customer complaints
• And…
• Increased productivity▪ Improved customer satisfaction
• Better morale ▪ Lower insurance costs
• Lower turnover ▪ Better retention results

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Elements of Effective Training
• Get buy-in from the top
• Assess current state (trainee knowledge, job responsibilities, job hazards,
policies, standards)
• Set the budget
• Select skilled trainers
• Develop engaging training materials
• Determine students’ learning style and adapt to the student
• Delivery: visual, auditory, hands-on
• Content: pure information, hands-on activities, problem solving activities
• Test for knowledge

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Types of Training

• On-boarding/orientation
• Ongoing
• On the job
• Recurring
• Remedial
• Life skills

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Identifying the Need

• Government regulations (FMCSA, OSHA, EPA, IRS, Homeland Security,

USDA, FDA, etc.)
• Company policies
• Metrics
• Safety
• Fuel economy
• Customer service
• Employee surveys, exit interviews, discipline and social media
• New employee orientation

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Who Is to Be Trained?

• Know the individual learning type

• Hands-on
• Visual
• Auditory
• Try to use all three for standardized or group training

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Training Delivery Options

• Classroom
• Individual
• Web-based training
• On-board computer
• Newsletter
• Safety/operational meetings
• DVD, CD, recorded message

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Barriers to Effective Training

• No support from top management

• Trying to do too many things
• Poor execution
• No tracking of results
• Lack of training resources
• Capital and Time
• Staffing
• Facilities

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NPTC SCHOOL OF PRIVATE FLEETS

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James Berry, CTP

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Universal Forest Products Industries (UFPI)

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UFPI’s Global Footprint

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Business Segments

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 • 395 Power units
• 350 Drivers
UFP Transportation • 725 Flat beds

Private Fleet • 50 Roll offs

• 175 Curtain sides
• 95% of our fleet are day cabs
• Drivers are home every day
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Driver Hiring Requirements:

• Read and write basic English

• 21 years of age
• One documented year of flatbed or
similar tractor trailer experience
(exception is DDP)
• No preventable DOT accidents in the
past three years
• Must pass a DOT physical and drug
screen

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UFP Business School:
• We offer over 90 courses for our drivers
• Each location has a kiosk for employees to use
• All training is automatically graded and updated
in personnel file
• Courses are selected by plant management and
myself.
This Photo by Unknown Author is licensed under CC BY

• New hire
• Mandatory
• Corrective action
• We are currently working to send training
directly to the cab of the tractor.
This Photo by Unknown Author is licensed under CC BY

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New Driver Training (Day 1):

• Starts inside the plant!

• Drivers are required to
complete all OSHA annual
mandatory training
• Employer policies and
handbook briefing
• Conduct plant tour- visit each
EAP meeting locations
• Meet trainer/mentor- share
contact information
• Coordinate with dispatch as to
scheduled time to arrive next day This Photo by Unknown Author is licensed under CC BY-SA

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New Driver Training (Day 2):

This Photo by Unknown Author is licensed under CC BY-SA

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New Driver Training (Day 3):

Ride along:

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New Driver Training (Day 4)
Trainee Drivers:

Normally a trainee will have a mentor or trainer in the cab for up to 2 weeks

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New Driver Training (Day 5-14)

Customer specific training:

• Trainee drives every day
• Depending on the plants business segment,
drivers will receive specific training - examples:
• Retail
• Hours of delivery
• Paperwork procedures (covid procedures)
• Construction
• Construction site safety
• Proper PPE for each site This Photo by Unknown Author is licensed under CC BY

• Industrial
• Forklift training- piggyback

Currently our drivers do not overlap business segments

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Driver Development Program(2019)

• Created to offer UFP employees

an opportunity to expand their
careers.
• Since 2019 we have
successfully graduated 9
candidates from the program.
• 3 phase course with each phase
lasting 30 days

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DDP Phase I

• Each phase requires the driver to complete 6 online UFP business school
courses by the completion of each phase.

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DDP Phase II

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DDP Phase III

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Daily/Weekly Forms

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Continuous Training and
Improvement
Cameras and driver scorecards

• All trucks are equipped with forward facing cameras

• Since installation we have seen a large decrease in
at-risk behavior
• Driver exonerations
• Lower CSA scores(currently at 3% and 6%)
• These tools help us to identify when training is
needed, what is working and when we need to
change things up.
• Taking a proactive approach to safety.

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Driver Scorecards - Self Coaching

• Drivers can see their scores and the scores

of their peers-positive competition and
immediate feedback
• Plants have monthly contests that include
top parking spot, gift certificates, cookouts
if fleet maintains a score above 90.
• Top 5 drivers create videos for the fleet to
view. This year's theme is what makes me
tick and how you too can become a better
driver.

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 Monthly Ride Along Observation Form

• Team member of management selects driver

each month to ride with
• Observation form is informal and not conducted
in secret
• Provides both driver and manager time to talk
• Keeps management current to what's outside the
office
• Shows drivers buy in from the top down

This Photo by Unknown Author is licensed under CC BY-SA

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Ride Along Observation Form

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 The impact of COVID-19
• Created best practices for drivers
• Electronic BOL signature capture to avoid
contact with customer
• Electronic receipts for drivers at the pump-no
need to enter building
• Rethink the training process
• Allow trainees to follow trainers in their own
truck when possible.
• Trainers and trainees always wear masks in
This Photo by Unknown Author is licensed under CC BY-SA
cab. Asked if they feel comfortable.

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 Question & Answer Session

Gary Petty Tom Bray Tom Moore, CTP James Berry, CTP
President & CEO Sr. Industry Business Advisor Executive Vice President Safety and Regulatory Manager
National Private Truck Council J. J. Keller & Associates, Inc. National Private Truck Council Universal Forest Product Industries

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 More Questions?

Tom Bray Tom Moore, CTP

Sr. Industry Business Advisor Executive Vice President
J. J. Keller & Associates, Inc. National Private Truck Council
[email protected] [email protected]

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Please Join Us for Our Next Webcast

May 19 – 10:00 AM Central Gary Petty

President & CEO

Adoption and Integration of

National Private Truck Council

In-Cab Video Technology

Visit www.jjkeller.com/nptcinfo to register

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Thank You for Participating in Today’s Webcast!

Visit: www.jjkeller.com/nptcinfo
for today’s presentation and to learn more about
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