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Wash Multifamily Laundry A Case Study: Group Ii

Wash MultiFamily Laundry is a leading laundry services provider in the US. It has over 70,000 locations, 500,000 machines, and 7 million users. To improve operational agility, Wash MultiFamily heavily invests in technologies like Microsoft Dynamics, Power BI, GPS tracking, and photo capturing. These technologies help technicians access machine data in real time, optimize routes, and resolve issues faster. Wash MultiFamily's high level of operational agility is also driven by agile leadership, a culture of innovation, and high service orientation.

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80 views10 pages

Wash Multifamily Laundry A Case Study: Group Ii

Wash MultiFamily Laundry is a leading laundry services provider in the US. It has over 70,000 locations, 500,000 machines, and 7 million users. To improve operational agility, Wash MultiFamily heavily invests in technologies like Microsoft Dynamics, Power BI, GPS tracking, and photo capturing. These technologies help technicians access machine data in real time, optimize routes, and resolve issues faster. Wash MultiFamily's high level of operational agility is also driven by agile leadership, a culture of innovation, and high service orientation.

Uploaded by

ekta agarwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Wash MultiFamily Laundry

A Case Study

Group II
Venu Mandala | Mridul Tewari | Devesh Garg |Shashank Singh |Bodhisattwa Dasgupta
The Laundromat Business

• Companies in this industry primarily manage facilities with coin-operated or similar laundry and dry-cleaning
equipment
• It can either in their own premises or customer premises like dormitories, hostels etc
• The main activities performed are:
• Automatic laundries, coin-operated
• Coin-operated dry cleaners and laundries
• Coin-operated laundry and dry-cleaning routes
• Dry-cleaning services, coin-operated or similar self-service
• Laundries, coin-operated or similar self-service
• Laundry services, coin-operated or similar self-service
• Self-service dry cleaners and laundries
• Market Size: $5bn
• Number of Businesses: 19,813
• Industry employment: 49000+
(Source- https://www.ibisworld.com/united-states/market-research-reports/laundromats-industry/)
The Laundromat Business: CSC Service Works

• Major player in the US laundry industry


• Head quartered out of Plainview, New York
• Founded in 1927
• 1.4 Million Machines in service
• Also provides air vending services
• CSC Service Works' family of businesses includes Coin Mach Corp., ASI Campus Laundry Solutions, SDI
Laundry Solutions, Sparkle Solutions Corp., Appliance Warehouse of America, AIR-serv, Air Valet, Mac-
Gray and Super Laundry (Source- https://www.cbinsights.com/investor/csc-serviceworks)
• In 1980s, they introduced front loading machines for the first time in USA
• In 2004, they introduced Internet of Things in the Laundry business
• In 2012, virtual view dashboard was launched for customers to see service availability
• In 2021, CSC GO product release takes Digital Laundry to next place with features that include Artificial
Intelligence, app-less QuickStart and back office improvements that optimize service and client
reporting (Source- https://www.cscsw.com/csc-difference/digital-laundry/iot/)
WASH Multifamily Laundry Systems

• Founded in 1947
• Head quartered out of Torrance, California, 900 employees
• 31 Branch offices in US and Canada
• 600 satellite enabled service vehicles
• Customer average tenure- More than 20 years, 98% retention rate
• 70,000 locations, 500,000 machines, 7 million users (Source- https://www.wash.com/corporate/)
• Approximate revenue of USD 205 Million in 2020
• Company’s facilities management services can be found at a range of communal locations, such as
apartment properties, college and university residence halls, and military bases.
• Mission- “To provide best-in-class laundry room operations to our customers by delivering superior
quality and service.”
• Vision- “To be the industry leader and laundry service provider of choice through our consistent pursuit
of excellence in all that we do…”
Latest information on Wash Multifamily Laundry
Operational Agility of WASH Multifamily Laundry

• Its a high-tech company in a traditionally low tech industry


• Revolutionized this sector through smart card based
payment and cloud-based monitoring system
• WASH decided to invest heavily in technology in a bid to
move the company forward.
• Wash created a workflow and tickets for service, collections
and installations
• WASH employees can access real time data for each of its 500,000 machines from bars and scanner
• It provides the history from the day it reached the warehouse before installation
• Uses specialized Social media for all service technicians are united ,Updated and interacted , they can do trouble
shoot even remotely
Operational Agility of WASH Multifamily Laundry

• Techs move to 10 locations in a day, and this was based on the information they secure from the cloud
• When a service call is created, it’s a domino effect and it reaches the intended person handling the call in no
time
• GPS tracking is enabled to all its fleet which gets into fuel costs saving and efficient planning
• Smart inventory stocking also creates agility as there is no unnecessary stocking of spare parts
• Techs can take picture of damages on the machines and store it in the clouds for better data management as
well as better solution of problems at a faster rate.
Technology Deployed in WASH and Outcome

• Microsoft Dynamics ERP System- links parts inventory, active service calls, collections and all other daily
operations into one system

• Microsoft 360- Makes all the office apps like Word, Excel, Power-point, Outlook available agnostic of the
hardware and available to all employees

• Power BI- Uses all the raw data and presents immersive and interactive insights about brands, service
history, type, etc.

• Lync Videos- Part of Office 365, used for online training of staff

• Yammer- Making people interacted and increase learning amongst the colleague
Technology Deployed in WASH and Outcome

• GPS tracking- Helps to lower the fuel cost by ensuring closest tech gets the nearest location

• Azure Machine Learning platform- Provides Predictive analytics ensures that technicians carry the right
parts and lower inventory in trucks

• Photo capturing techs- deter crimes, document and pinpoint the problem

• Effective Communication - Real time and faster connect within the ecosystem

• Wash Connect App- Customer app available on phone for paying for laundry, checking available machines,
quick service request and more
Views on Operational Agility of WASH Multifamily
PEOPLE

#1 AGILE #2 A CULTURE OF
LEADERSHIP INNOVATION

What
drives
operational
WASH MULTI
agility of
FAMILY
(High Operational WASH?
Agility)

#4 HIGH SERVICE
#3 TECHNOLOGY
ORIENTATION

TECHNOLOGY BUS. CAPABILITY

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