Scribd
Upload
205 views20 pages

Western Union Money Transfer

This document provides training on how to use the Western Union Money Transfer system. It outlines the steps for receiving money, including entering payee and agent details, searching for and selecting a transaction, and confirming payment. It also describes the utilities available, including customer service inquiries to view transaction logs and statuses, security settings to manage user access, and inventory management to check stock and order forms. The training is delivered through a series of dialog boxes that represent the graphical user interface.

Uploaded by

Munni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
205 views20 pages

Western Union Money Transfer

This document provides training on how to use the Western Union Money Transfer system. It outlines the steps for receiving money, including entering payee and agent details, searching for and selecting a transaction, and confirming payment. It also describes the utilities available, including customer service inquiries to view transaction logs and statuses, security settings to manage user access, and inventory management to check stock and order forms. The training is delivered through a series of dialog boxes that represent the graphical user interface.

Uploaded by

Munni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 20

Western Union Money

Transfer

Transaction flow
Login process

WUMT training 2
The Main menu

WUMT training 3
Receive money - 1

• Based on payee’s information, enter the search


criteria and click Continue in the Tracking
Control pop up dialog box WUMT training 4
Receive money - 2

• As the next step, enter agent details if transaction is


remote (data over phone), click OK or if the transaction is
in the office, click Cancel
WUMT training 5
Receive money - 3

• Now, enter the MTCN number furnished and click


Search
WUMT training 6
Receive money - 4

• If the request matches with available remittance,


Transaction details tab furnishes further data
• Select mode of payment and click Submit WUMT training 7
Receive money - 5

• In this dialog box, enter data of remote operator ID if


payment is through this operator, otherwise click Cancel
•
WUMT training 8
Receive money - 6

• In the first window enter the customer ID, click the


verification check box and click OK
• In the next window enter agent info and click OK or Cancel
as the case may be WUMT training 9
Receive money - 7

• This dialog box confirms completion of payment process;


Generate printout of Receipt and Transaction Summary
• Click the Done button on completion
WUMT training 10
WUMTS Utilities

• View the tools available in the Tools/Admin menu


• In the instant case, Customer Service inquiry
transaction is selected

WUMT training 11
WUMTS Utilities – Customer
service inquiry

• Enter the search criteria and agent info in these


two dialog boxes

WUMT training 12
WUMTS Utilities – Customer
service inquiry (cont’d)

• The transaction list showing the transactions against the


search criteria appears with status of the transaction
• Select the Receiver concerned and click Select button
WUMT training 13
WUMTS Utilities – Customer
service inquiry (cont’d)

• The transaction list showing the transactions against the search


criteria appears with status of the transaction; Observe that the
amount remitted appears in originating country’s currency
• Select the Receiver concerned and click Select button
WUMT training 14
WUMTS Utilities – Customer
service inquiry (cont’d)

• In the two dialog boxes as in the above figures


select the destination and originating country for
appropriate currency conversion WUMT training 15
WUMTS Utilities – Customer
service inquiry (cont’d)

• Select the transaction log date in the first dialog


box, click View transaction in the second dialog
box and click Next WUMT training 16
WUMTS Utilities – Customer
service inquiry (cont’d)

• Select the transaction from the logs for the day and click Next in
the first dialog box
• The transaction of payment can be viewed as in the second dialog
box; Observe that the operator ID is that of the office of payment
WUMT training 17
WUMTS Utilities – Security

• Security button can be selected to manage


security environment to set the access
environment WUMT training 18
WUMTS Utilities – Inventory
management

• In these dialog boxes the check inventory status


can be ascertained and the forms required can
be ordered WUMT training 19
Demo of IMT transaction flow ends

WUMT training 20

You might also like