Process DesignChap011p
Process DesignChap011p
Process DesignChap011p
Analysis
Learning Objectives
Process Analysis
Analyzing a Las Vegas Slot Machine
Process Flowcharting
Flowchart Symbols
Process Flowchart Example (Slot Machine)
Types of Processes
Buffering, Blocking, and Starving
Multistage Process with Buffer
Other Types of Processes
Make-to-Stock versus Make-to-Order
Measuring Process Performance
Production Process Mapping and
Little’s Law
Example 11.1: Car Batteries
Example 11.1: Average Inventory
Example 11.1: Value and Flow Time
Behavioral Considerations in
Job Design
Work Measurement and Standards
Work Measurement Techniques
Example 11.2: Bread Making
Example 11.2: Running at 100 Loaves per
Hour
Example 11.2: Bread Making on Two Parallel
Lines
Example 11.2: Multiple Shifts
Example 11.3: A Restaurant
Example 11.3: Solution Approach
Example 11.3: Challenges in Restaurant
Problem
Example 11.3: Arrival Data
Example 11.3: Restaurant
Example 11.3: continued
Example 11.3: Customer Status
Example 11.3 Customers vs. Time
Example 11.4: The Balabus (“Tourist Bus”)
in Paris
Example 11.4: Initial Analysis
Example 11.4: Capacity
Example 11.4: Detailed Analysis
Example 11.4: Conclusion
Process Flow Time Reductions