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Unit 2 Tos

The document discusses process mapping, including what it is, its purpose, common types, key elements and symbols used, and how to create a process map in 6 steps. Process mapping is a tool that graphically shows the inputs, actions, and outputs of a process and helps people understand and improve processes.

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Saloni Kant
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44 views15 pages

Unit 2 Tos

The document discusses process mapping, including what it is, its purpose, common types, key elements and symbols used, and how to create a process map in 6 steps. Process mapping is a tool that graphically shows the inputs, actions, and outputs of a process and helps people understand and improve processes.

Uploaded by

Saloni Kant
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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UNIT 2

Module -2
Process Management Mapping
9 hours

• Process Mapping, Process Flow charts,


Ishikawa Diagrams, Fishbone Diagram and
Cause and Effect Relationship, 5M, 8P, and 4S
Systems, Theory Z Approach.
What is Process Mapping?
• The process map is a tool that graphically
shows the inputs, actions and outputs of a
process in a clear, step-by-step map of the
process.
Define in the DMAIC.
• The purpose of process mapping is to help
team members and others within the process
to understand the process.
What is Process Mapping?

• Process mapping is the graphical


representation with illustrative descriptions of
how things get done. It helps the participants
to visualize the details of the process closely
and guides decision making.
• The major components of a process map
include the inputs, outputs and the steps in
the process.
• A good process map should illustrate the flow
of the work and the interaction with the
organization.

• It should make use of common language


(symbols) that are easily understood by
everyone. An ideal process map should
contain proper detail with respect to multiple
paths, decisions and rework loops.
Types of Process Mapping
• Process mapping is about communicating your
process to others. You can build stronger
understanding with process maps. The most
common process map types include:

• Activity Process Map: represents value added


and non-value added activities in a process
• Detailed Process Map: provides a much more
detailed look at each step in the process
• Document Map: documents are the inputs
and outputs in a process
• High-Level Process Map: high-level
representation of a process involving
interactions between Supplier, Input, Process,
Output, Customer (SIPOC)
• Rendered Process Map: represents current
state and/or future state processes to show
areas for process improvement
• Swimlane (or Cross-functional) Map:
separates out the sub-process responsibilities
in the process
• Value-Added Chain Diagram: unconnected
boxes that represent a very simplified version
of a process for quick understanding
• Value Stream Map: a lean-management
technique that analyzes and improves
processes needed to make a product or
provide a service to a customer.

• Work Flow Diagram: a work process shown in


“flow” format; doesn’t utilize Unified
Modeling Language (UML) symbols.
• Process mapping symbols
• Key elements of process mapping include actions,
activity steps, decision points, functions,
inputs/outputs, people involved, process
measurements and time required.
• Basic symbols are used in a process map to describe key
process elements. Each process element is represented
by a specific symbol such as an arrow, circle, diamond,
box, oval or rectangle. These symbols come from the
Unified Modeling Language or UML, which is an
international standard for drawing process maps.
• How to create a process map
• Process mapping has become streamlined because of
software that provides a better understanding of processes.
• Process maps can be created in common programs like
Microsoft Word, PowerPoint or Excel, but there are other
programs more customized to creating a process map.
• Process mapping is about communicating your process to
others so that you achieve your management objectives.

Step 1: Identify the problem


• What is the process that needs to be visualized?
• Type its title at the top of the document.
Step 2: Brainstorm activities involved
• At this point, sequencing the steps isn’t important, but it may
help you to remember the steps needed for your process.
• Decide what level of detail to include.
• Determine who does what and when it is done.
Step 3: Figure out boundaries
• Where or when does the process start?
• Where or when does the process stop?
Step 4: Determine and sequence the steps
• It’s helpful to have a verb begin the description.
• You can show either the general flow or every detailed action
or decision.
• Step 5: Draw basic flowchart symbols

• Each element in a process map is represented by a specific flowchart


symbol.​ Lucidchart makes it simple to create and rearrange shapes, add
labels and comments and even use custom styling in your process map.

• Ovals show the beginning of a process or the stopping of a process.


• Rectangles show an operation or activity that needs to be done.
• Arrows represent the flow of direction.

• Diamonds show a point where a decision must be made. Arrows coming


out of a diamond are usually labeled yes or no. Only one arrow comes out
of an activity box. If more than is needed, you should probably use a
decision diamond.
• A parallelogram shows inputs or outputs.
Step 6: Finalize the process flowchart
• Review the flowchart with others stakeholders (team member,
workers, supervisors, suppliers, customers, etc.) for consensus.
• Make sure you’ve included important chart information like a title and
date, which will make it easy to reference.
• Helpful questions to ask:
– Is the process being run how it should?
– Will team members follow the charted process?
– Is everyone in agreement with the process map flow?
– Is anything redundant?
– Are any steps missing?
• Process maps provide valuable insights into how a businesses or an
organization can improve processes. When important information is
presented visually, it increases understanding and collaboration for
any project.

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