OPERATION OPERATION

UNI INTRODUCTION MANAGEMENT MANAGEMENT

SUPPY CHAIN TOTAL QUALITY INVENTORY STAFF RECOMMENDA
QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

CUSTOMER SERVICE

GROUP 7
Pham Kim Anh
Nguyen Thi Minh Hang
Dao Duc Thinh
Nguyen Tuan Nghia
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

UNIQLO Co.,
GROUP 7 Ltd

• UNIQLO Co., Ltd is a Japanese casual wear

designer, manufacturer and retailer. The company
is a wholly owned subsidiary of Fast Retailing
Co., Ltd.

Founded: 2006
Place founded: Ube, Japan
Headquarters: Yamaguchi, Japan
CEO: Tadashi Yanai
Founder: Tadashi Yanai
Parent organization: Fast Retailing

Kebijakan Penukaran Barang Persyaratan Penggunaan Accessibility Kebijakan Privasi

 OPERATION OPERATION
UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

UNIQLO Co.,
GROUP 7 Ltd

• First UNIQLO store was opened in 1984

and is established the SPA model
• In 1998, UNIQLO had more than 300
stores all over Japan
• UNIQLO has more than 2200 stores in 25
markets including Japan in 2019
• In 2019, UNIQLO launches in Vietnam

“I think Vietnam has massive potential and will be one of the biggest consumer
markets in the world,” - Tadashi Yanai said.
Kebijakan Penukaran Barang Persyaratan Penggunaan Accessibility Kebijakan Privasi
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

INPUT PROCESS OUTPUT

• Product: simplicity, quality, longevity

• Facility: a world-class shopping experience -
a beautifully-modern space for customers to
express their unique style
• Employee: 50-60 staffs
• Customer: range from any economic
background, demographic and all ages
looking for affordable and high-quality
clothing fits their lifestyles
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

INPUT PROCESS OUTPUT

Process 2:
Inventory and Process 4: Process 6:
facility layout Changing room Return

Process 1: Process 3: Process 5: Process 7:

Demand Fashion selection Payment Feedback and
forecasting customer care

UNI
QLO
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

INPUT PROCESS OUTPUT

“HELP-YOURSELF”
- Product selves are
business model organized to provide
enough information
Need to arrange sales - Reduce the number of
things on display per
square meter
- Promote products
through TV, Internet,
newspapers, flyers…
- Generate values and
communicate its
pioneering features to
the public

ORDER NOW
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

UNIQLO is a modern Japanese company that inspires the world to dress in a casual fashion

Cost: influence the decision on product prices, reduce costs, make

the profits of businesses increase

Quality: implement the strategy by streamlining the design,

aiming to be compact and offering the right product group,
pushing investment costs to the lowest

Understand customer insight to make decisions to increase

revenue as well as expand the market
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION SUPPLIER LOGISTICS DISTRIBUTION – WAREHOUSE

Definition

Supply chain management is the

optimization of a product's creation
and flow from raw material sourcing
to production, logistics and delivery
to the final customer.
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION SUPPLIER LOGISTICS DISTRIBUTION – WAREHOUSE

Supplier Manufacturers
Cotton suppliers, yarn Factories that can process the
suppliers, fabric factories, company's orders: minimize
accessories suppliers operate costs, strongly
support long-term
cooperation

UNIQLO is retailer, bring

products directly to
consumers, through exclusive
retail chains and franchises all Direct trade and indirect trade
the world

Retailer Distributor
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION SUPPLIER LOGISTICS DISTRIBUTION – WAREHOUSE

Guarantee transit time is

within 6 days (offline sale)
and no more than 1 day
(online sales)

Recall or cancel all orders in

The inventory control case of detecting errors that
department tracks sales and seriously affect product quality
inventory weekly, dispatches the and consumers’ health based on
necessary replenishment rate to the variety of agents
fulfill orders everywhere in Vietnam

UNI
QLO
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION SUPPLIER LOGISTICS DISTRIBUTION – WAREHOUSE

• Mainly based on two supply chain model (SCM): SPA model – TCM system
 Apply for their business and related to their main logistics and distribution activities

UNI
QLO
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION QUALITY SERVICE MANAGEMENT CUSTOMER FOCUS

Definition

• Customer focus
• Continuous improvement
• Employee empowerment
• Use of quality tools
• Product design
• Process management
• Manage supplier quality
 Maintain a desired level of excellence
within a business and its operations
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
SUPPY CHAIN TOTAL QUALITY INVENTORY STAFF RECOMMENDA
QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION QUALITY SERVICE MANAGEMENT CUSTOMER FOCUS

• Comprehensive quality
and safety management
• Incorporating customer
feedback to improve
products
• Quality and safety
inspections

LifeWear
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION QUALITY SERVICE MANAGEMENT CUSTOMER FOCUS

• Online customer satisfaction surveys

• Friendly customer centers
• Use data to create the best products and services for customers

Customer Satisfaction Survey (UNIQLO, Fiscal 2020)

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DEFINITION INVENTORY MANAGEMENT COST OF INVENTORY MAIN TASKS

Definition

• Refer to the process of ordering, storing,

using, and selling a company's inventory
• Include the management of raw
materials, components, and finished
products, as well as warehousing and
processing of such items.
 Vital to a company’s health
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
SUPPY CHAIN TOTAL QUALITY INVENTORY STAFF RECOMMENDA
QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION INVENTORY MANAGEMENT COST OF INVENTORY MAIN TASKS

Inventory management apply in UNIQLO 

JUST-IN-TIME (JIT)

• Use JIT inventory procurement to

supply its customers
• Reduce inventory in their supply chain
with seasonal commitments and make
analyzation on their weekly sales
• Able to cut the order with their partner
manufacturers after notice the current
product not popular with the customer
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
SUPPY CHAIN TOTAL QUALITY INVENTORY STAFF RECOMMENDA
QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION INVENTORY MANAGEMENT COST OF INVENTORY MAIN TASKS

• The cost of inventory includes the cost of

purchased merchandise, less discounts
that are taken, plus any duties and
transportation costs paid by the purchaser
• Include: warehousing and insurance
expenses associated with storing unsold
merchandise
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
SUPPY CHAIN TOTAL QUALITY INVENTORY STAFF RECOMMENDA
QLO MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT TION
MODEL OBJECTIVE

DEFINITION INVENTORY MANAGEMENT COST OF INVENTORY MAIN TASKS

Inventory pooling Tracking SKU

Inventory pooling sales
Main tasks in inventory
management
Daily updates on Delivery and transit
inventory

UNI
QLO
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION APPLY IN UNIQLO

Definition
Inventory pooling

Staff management is about supervising

and guiding the employees for
efficiency in performance. It ensures
and drives smoother workflow,
effectiveness, and productivity in the
organization.
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION APPLY IN UNIQLO

Challenge Solution
• Staffing shortfalls •  Providing incentives like bonuses and
• Poor quality staff offers that benefit the staff
Inventory pooling • Using cameras and management software
to supervise the performance of the staff
• Applying penalties such as salary
deduction, bonus cut, and the highest
penalty is dismissal
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION APPLY IN UNIQLO

Policies

• Putting
employees firstpooling
Inventory

• Preventing
work-related
accidents
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

DEFINITION APPLY IN UNIQLO X

Issues/Challenges faced by UNIQLO

Issue 1: Issue 2: Issue 3:

Inventory pooling
International Complex Reliance on
expansion production & reporting
distribution
system

UNI
QLO
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MODEL OBJECTIVE

DEFINITION APPLY IN UNIQLO X

Recommendations
Digitalizing the Increasing
supply chain and efficiency of
distribution network distribution channel
Inventory pooling

UNI
QLO
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MODEL OBJECTIVE

Conclusion
- A well integrated service management will gain a sustainable competitive
advantage
- Product flow in an efficient and effective way from production to retail
and to end user in order to satisfy the customer
- Well organize to ensure business longevity
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UNI INTRODUCTION MANAGEMENT MANAGEMENT
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MODEL OBJECTIVE

THANK YOU
SEE YOU ON NEXT PRESENTATION