Knowledge MGMT
Knowledge MGMT
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Knowledge Management
= Knowledge and intellectual capital are company¶s primary source
of production and value.
= Human capital - collective value of the capabilities, knowledge,
skills, life experiences, and motivation of the workforce
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&'%- What individuals or teams of employees know or
know how to do (human and social knowledge) as well as a
company¶s rules, processes, tools, and routines (structured
knowledge).
= nformation becomes knowledge when it is understood,
manipulated and can become tied to a purpose and or idea.
For example, businesses have used consumer purchase trends
from previous years to try and order proper inventory.
Data mining or looking for a correlation in information has been
long included in most social science fields.
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purchasing power
Did not like to challenge authority
were very loyal, consistent, and conforming, comfortable top-down management style
motivated by verbal or written recognition, awards, and public acknowledgement.
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optimism, team orientation, and personal gratification.
primary ³focus was on work and were rewarded for their loyalty and commitment´.
One of their top values is relationship building.
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+- witnessed the rise of technology and social changes representing financial,
family, and social insecurity
Did not expect job security.
Having more commitment to their own careers than to their organizations as they highly value
skill development, and productivity.
Considered to be disloyal and do not care much about corporate politics.
Worked hard and was referred to as selfish
First generation to start balancing work and family.
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% 1%
ndividualistic cultures will have more varied
information technology infrastructures
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$ Higher power distance
results in management controlling projects more, with less participation of
end-users.
Higher uncertainty avoidance results in more focus on automation of
and outsourcing of technology, with less access to technology for the
organization internally.
Subsystems of KM
Knowledge creation sub-system and Knowledge utilization subsystem
that are integrated into each other through the knowledge depository.
Knowledge creation subsystem involves text and data mining tools and
the WebCrawler. The extracted information in the form of knowledge
nuggets is then stored in the knowledge depository to be used by the
knowledge utilization subsystem.
Ô and Societal e